Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone N Roxboro St. in Durham, NC is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Durham, NC or call us at (919) 220-3393.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.4
371 reviews
5 stars
256
4 stars
66
3 stars
20
2 stars
6
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees going above and beyond to assist.
Mixed Experiences
While some customers had excellent experiences, others reported poor service, including issues with staff attitudes and receiving incorrect parts.
Store Cleanliness
Several reviews highlighted the cleanliness and organization of the store, contributing positively to the shopping experience.
Tool Availability
Multiple customers expressed frustration over the lack of tools for battery installation, which contradicted the store's advertised services.
Management Praise
Store managers received commendations for their professionalism and helpfulness, with specific names mentioned for exceptional service.
- AHAmber HSep 27, 20251.0Disappointing. Don't go there if you need your battery replaced. Go to the Advanced Auto across the street. I needed my battery replaced. I called the store this morning and asked if they had the battery size available for my car because I was needing to jump my car to get there. I let them know that I'd be on my way there and thanked them. After I got there, they brought out the battery, checked me out, asked me to wait and that they would install it in a few minutes. Only to come back to apologize and tell me they don't have the tools for the job and that they can do a return and I can go somewhere else or just keep the battery. I did not believe they did not have the tools since you really only need a socket wrench with various socket sizes, and the store has posters everywhere offering free battery installs. But since they didn't even look at my car and gave me this poor excuse, it was clear they just didn't feel like it. Also a bit insulting to me as if they were implying some specialized tool that I wouldn't know, but whatever. In my eyes, if they didn't want to install it then there was no use for me to get the battery there. Even if they truly didn't have tools, I don't really think that's acceptable for a store offering battery install services. They suggested the Advanced Auto Parts across the street, which offered a more expensive battery. I needed it done this morning so I didn't have much of an option if they wouldn't do it, so I went. Luckily, I got my car to start and got it across the street. I told Advanced Auto Parts what happened and they laughed and rolled their eyes saying they've had customers come in for this reason before and that they definitely had the tools and just didn't feel like it. So, really I wish I was just told on the phone that they couldn't install (excuse or not ) when I called ahead rather than having this experience.
- ECEmerald ChapmanSep 18, 20255.0Helpful staff and clean shop.
- BBBree BroadwaySep 16, 20255.0I'm so pleased with the service I received! The young manager Eli I think that's his name was so helpful and took the old battery out and put a new one in for me without question!
- EMErin McArdleSep 3, 20255.0I visited today and had a great experience with the Manager! She was quick and came out to help with my battery. She offered me a part but I didn’t know how to put it in. She was very nice and I am grateful for her help! I will back in the future for sure. Thank you Sue!
- TSTrinitee SmithJul 19, 20255.0Edward Fuller and Edward diez are amazing people amazing workers. They need a raise, diligent, they didn't mid helping and going above and beyond the best workers here! THEY TRULY CARE and autozone needs more people like thwm running the store!!!!
Frequently Asked Questions About AutoZone Auto Parts
What are the regular business hours for AutoZone Auto Parts in Durham, NC?
AutoZone Auto Parts in Durham is open Monday to Saturday from 7:30 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Does AutoZone Auto Parts offer in-store pickup and delivery services?
Yes, they provide in-store pickup, same-day delivery, and curbside pickup services for customer convenience.
What types of products can I find at AutoZone Auto Parts on N Roxboro St?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
Which automobile brands are available at this AutoZone location?
The store carries brands including Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
What is the address and contact number for AutoZone Auto Parts in Durham?
The store is located at 2201 N Roxboro St, Durham, NC 27704. You can reach them at (919) 220-3393.
Are there any gas stations nearby where I can fuel up before or after visiting AutoZone?
Yes, nearby gas stations include bp, Joy Mart, Family Fare, and Shell, all convenient for customers visiting AutoZone.
Where can I grab a bite to eat near AutoZone in Durham?
Nearby dining options include Catracho Food Truck, Rinconcito salvadoreño, Mexico Lindo Y Querido, Taqueria La Becerrita, Restaurante Guanajuato de Durham, and Waffle House.
Are there places nearby where I can do my banking or postal services around AutoZone?
Yes, there is a Wells Fargo ATM and a UPS Access Point location close by for banking and shipping needs.
Is there a fitness or wellness center near AutoZone Durham where I can exercise?
Yes, Tapas Yoga Durham and Vive Fitness are nearby locations where customers can engage in yoga and holistic nutrition services.
How can I contact AutoZone Auto Parts for customer service inquiries?
You can email their customer service at customer.service@autozone.com or visit their Facebook page at https://www.facebook.com/1618988471702153.