Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 1705 Holloway St in Durham offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.2
235 reviews
5 stars
133
4 stars
50
3 stars
27
2 stars
7
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rudeness and lack of professionalism.
Staff Knowledge
Many customers noted that staff members are knowledgeable about products, but there are complaints about insufficient staffing leading to long wait times.
Store Management
Reviews indicate issues with management, including complaints about unprofessional behavior and poor handling of customer concerns.
Convenience
Customers appreciate the convenience of the store location and the availability of products, though some experienced delays in service.
Overall Experience
Overall experiences vary widely, with some customers expressing loyalty and satisfaction, while others reported significant frustrations.
- SNSane Nobles1 day ago1.0Went here in March 2022 to buy a new battery and purchased the 4 yr warranty. The GM apparently either entered it wrong and couldn't correct it or there were issues with the system, so my receipt only noted 3 years. She WROTE out on receipt paper that I PAID for the 4yr warranty and signed her name and employee number. THIS WAS AFTER LIKE 2HRS OF WAITING TO GET THE BATTERY IN AN EMPTY STORE. Went today to get them to honor this and the current manager immediately started hemming and hawwing to tell me they couldn't honor it. He initially pointed out the receipt said it was an online order and then was avoided when I corrected him twice that I never ordered online (I don't even know a thing about batteries, that's why I ended up at this store) He made it 1000% clear he knows who the previous GM was and suggested she was a bad employee (but made it to manager) and it IS my fault I accepted the written note from her. Not their fault for having a trash manager (she wasn't, the current manager is) and then just told me to call corporate\support (which was of course not open in the middle of a Saturday). Update: I got another manager's number and called, they said that battery doesn't even have a 4 yr warranty and that they wouldn't honor the note. Mind you, the exact item from my receipt is noted as having a 4 yr warranty on their website. So I will be contacting corporate.
- NRNathan RosenbergOct 20, 20255.0I was stranded with a dead battery, ended up walking to advanced instead of waiting three hours for roadside assistance. The customer service was amazing from the moment I walked in the door. I was greeted kindly, they offered to help me find what I needed, and the employee not only helped me pick out the jumper box but went above and beyond in assisting me with my situation, and I sincerely appreciate what he did. Next level customer service
- TGTerrence GlasgowJul 21, 20251.0The worst store in Durham but it's expected. No type of professionalism, culture, or customer service. When you walk in see the "supervisor", using it very loosely, with a stocking cap you already know it will be some BS. How you can't return a product to a different store how did that make sense. Beware and ride a few more blocks to the O'Reilly or good across the street to Auto Zone
- ECErica ConyersJul 1, 20251.0Don’t go there Rude Management and no one knows how to do anything and can’t find anything either.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What types of automotive products does Advance Auto Parts at 1705 Holloway St offer?
They stock new parts and accessories such as batteries and oil filters for all makes and models.
Does Advance Auto Parts offer services for installing car batteries?
Yes, they provide free battery installation with purchase. Exclusions may apply.
Can I get my used motor oil recycled at Advance Auto Parts?
Yes, Advance Auto Parts will recycle your used motor oil for free. Exclusions may apply.
Does Advance Auto Parts test car batteries?
Yes, they offer free battery testing regardless of where the battery was purchased.
What are the store hours for Advance Auto Parts at 1705 Holloway St?
Open Monday to Saturday from 7:30 AM to 8:00 PM and Sunday from 9:00 AM to 7:00 PM.
What payment options are accepted at this Advance Auto Parts store?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Advance Auto Parts offer curbside pickup?
Yes, this location offers curbside pickup for added convenience.
Are there nearby places where I can grab something to eat before or after shopping at Advance Auto Parts?
Yes, nearby options include City Roll restaurant, Little Caesars Pizza, and Hardee's fast food restaurant.
Is there a nearby UPS Access Point location to send or receive packages near Advance Auto Parts?
Yes, a UPS Access Point location is nearby, which can be convenient for your courier and shipping needs when visiting the area.
Are there other automotive parts stores near Advance Auto Parts at 1705 Holloway St?
Yes, AutoZone is a nearby automotive parts and repair store where you can shop for additional parts or services.