Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals who went above and beyond to assist.
Reservation Issues
Several reviews highlighted significant problems with honoring reservations, including last-minute cancellations and lack of available vehicles, leading to customer frustration.
Vehicle Condition
While most vehicles were reported as clean and in good condition, some customers noted issues with cleanliness and functionality, such as unvacuumed areas and GPS problems.
Overall Experience
The Dunn, NC location received mixed reviews, with many customers expressing satisfaction with their experiences, while others reported serious issues that impacted their rentals.