Gerber Collision & Glass

Reviews

• LC

  Luke Constantinides

  Dec 18, 2025
  3.0
  Brought my car through Progressive, as they were listed as a preferred body shop for my accident, and the only body shop listed in my area to work on Electric Vehicles. For context, the accident was someone else's fault, so the other person's insurance was coordinating the repairs needed. Gerber and I walked through the damages identified, and they indicated they would update me every Tuesday and Thursday of the week to provide a progress report. While I don't have a problem with their cadence for updates, the person working the front desk couldn't answer basic questions about the repair work itself other than give a generic status, so I was either deferred to the manager (Jacob) or the manager would have to call me back. Jacob was always polite and patient with my questions. Come the day of pick-up, did a walk through of the vehicle to inspect the repair work. Whoever worked on my car managed to scratch the panel that divides the driver side windows. Gerber & Jacob took ownership of the additional damage and said they would order the part and get it fixed at no charge. While Gerber & Jacob did make it right, there was still the inconvenience factor of having to return to the shop for the repair. On the day of pick up, I was hit with a surprise bill (even though I was not at fault), and this was a failure in communication by both Gerber and Progressive. Since my accident involved one of my tires, the insurance company had to replace the tire. That said, by North Carolina law, I owe the depreciation that accrued on the original tire, which was almost $150 (on a 6 month old car!). It would have been good for Gerber (and Progressive for that matter) to notify me before pick-up that I need to bring a check or a credit card so I could take delivery. Finally, three months after delivery of the car, the tire that was just replaced started leaking (NC roads are absolute trash, so not Gerber's fault). When I took the tire to Discount Tire to get it fixed, there was a concern it couldn't be repaired so they were going to order a replacement as a back-up. Well, they came back and informed me my new tire was different than the other three on the car. Not because it looked more new......it was the wrong model. Gerber (and their tire outsourcing company Goodyear), installed a different tire! Three of the car's tires were Michilen Pilot Sport 4, and the tire they installed was a Michilen Pilot Sport 4(S). Another detailed mistake. Overall, Gerber did a solid job with my repair work; however, what would have made this a 5-star review is getting all the repairs right the first time, attention to detail on the repair work, inspecting the car more thoroughly before a customer takes delivery, and better communication and transparency on the repairs as it goes through the needed work.
• DS

  Dallas Schnedler

  Mar 13, 2024
  1.0
  Car was has a promised completion date of 03-08-2024 , it’s 03-13-2024 now and they are thinking it will be done today hopefully.. I had to call 4 times on 3-8 for someone to actually answer and tell me that the part wasn’t even in yet. No communication and no updates even saying I should expect a delay. This is my first experience with having to have a car repaired from an insurance claim, but the repair side of things has been the worst with Gerber.
• CC

  Cecilia Crabtree

  Jan 21, 2022
  1.0
  Don't bring your car here for repair! These people decided one of the issues with my car wasn't part of the accident. They had no proof just they're opinion. The insurance company took they're word and now won't pay for car rental. These people took it upon themselves to take my car to the dealership for the repair they b didn't want to do. Don't bring your car here!!

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