Gerber Collision & Glass

Reviews

• LC

  Luke Constantinides

  Dec 18, 2025
  3.0
  Brought my car through Progressive, as they were listed as a preferred body shop for my accident, and the only body shop listed in my area to work on Electric Vehicles. For context, the accident was someone else's fault, so the other person's insurance was coordinating the repairs needed. Gerber and I walked through the damages identified, and they indicated they would update me every Tuesday and Thursday of the week to provide a progress report. While I don't have a problem with their cadence for updates, the person working the front desk couldn't answer basic questions about the repair work itself other than give a generic status, so I was either deferred to the manager (Jacob) or the manager would have to call me back. Jacob was always polite and patient with my questions. Come the day of pick-up, did a walk through of the vehicle to inspect the repair work. Whoever worked on my car managed to scratch the panel that divides the driver side windows. Gerber & Jacob took ownership of the additional damage and said they would order the part and get it fixed at no charge. While Gerber & Jacob did make it right, there was still the inconvenience factor of having to return to the shop for the repair. On the day of pick up, I was hit with a surprise bill (even though I was not at fault), and this was a failure in communication by both Gerber and Progressive. Since my accident involved one of my tires, the insurance company had to replace the tire. That said, by North Carolina law, I owe the depreciation that accrued on the original tire, which was almost $150 (on a 6 month old car!). It would have been good for Gerber (and Progressive for that matter) to notify me before pick-up that I need to bring a check or a credit card so I could take delivery. Finally, three months after delivery of the car, the tire that was just replaced started leaking (NC roads are absolute trash, so not Gerber's fault). When I took the tire to Discount Tire to get it fixed, there was a concern it couldn't be repaired so they were going to order a replacement as a back-up. Well, they came back and informed me my new tire was different than the other three on the car. Not because it looked more new......it was the wrong model. Gerber (and their tire outsourcing company Goodyear), installed a different tire! Three of the car's tires were Michilen Pilot Sport 4, and the tire they installed was a Michilen Pilot Sport 4(S). Another detailed mistake. Overall, Gerber did a solid job with my repair work; however, what would have made this a 5-star review is getting all the repairs right the first time, attention to detail on the repair work, inspecting the car more thoroughly before a customer takes delivery, and better communication and transparency on the repairs as it goes through the needed work.
• MB

  Michael Burkhard

  Oct 10, 2025
  5.0
  Jacob was awesome, professional and knowledgeable. Went to have an estimate on some scratches on my Toyota Tacoma and he on the spot cleaned the scratches and made them practically unnoticeable before he gave me options on a detailed repair and paint job. I highly recommend Gerber Collision and Glass for any auto body work you may need. Just be sure to ask for Jacob!
• DA

  Deborah Allen

  Sep 21, 2025
  5.0
  Gerber Collision of Cornelius did a fantastic job of body and trim painting for me when I was recently side swiped. My SUV looks brand new. Jacob is so professional. Many thanks.
• JL

  Jeff L.

  Sep 7, 2023
  1.0
  Gave outrageous estimate claiming sensor recalibration mandated by corprate which come to find out is NOT industry standard for repairs needed. Ended up at another company having repaired for a fraction of the cost. Pretty much rude to me. Will never go back to this place.
• GJ

  Gwyne Jamieson

  Jan 28, 2022
  5.0
  Great customer service. Susan and Eric went above and beyond. Car looks great and repairs were done in a timely manner.

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