Business Details
About
Tire ShopAuto Repair ShopBrake ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Mavis Tires & Brakes is one of the nation’s largest independent tire retailers, offering top-brand tires plus auto services like brakes, alignments, oil changes, batteries, suspension, and exhaust repair. With a wide selection backed by our tire price match guarantee, Mavis Tires & Brakes delivers trusted service and value. Come visit us today at Mavis Tires & Brakes in Concord.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.8
2,000 reviews
5 stars
1,905
4 stars17
3 stars6
2 stars12
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, with many specific mentions of employees like Rebecca, Kiki, and Frankie.
Efficiency
Many reviews highlighted quick service and efficient handling of repairs, with customers often being in and out in a timely manner.
Professionalism
Customers noted the professionalism of the staff, particularly in handling difficult situations and providing clear communication about services.
Pricing
The pricing was generally considered fair, with some customers appreciating discounts for military service and transparent pricing without upselling.
Mixed Experiences
While most feedback was positive, there were a few negative experiences related to specific staff interactions and service delays.
- MCMcKena Miller Cox6 days ago5.0I’m new to the area and this shop had great reviews. I now know why! I put A LOT of miles on my car and knew I was in need of a tune up. The manager, Rebecca, was so thorough and transparent. On my own car, she physically showed me the current problems, explained their severity, how their condition should actually be, and what was NECESSARY to fix it. This gave me peace of mind that I wasn’t paying for services I didn’t need (but are often pushed at other shops). She then walked me through financials, gave me a range of pricing options, and helped me set up my payment plan. Finding a reliable mechanic is SO HARD but I’m entirely confident in recommending Mavis South. These are really good people who genuinely want to help!
- DGDeborah GoldsteinNov 14, 20255.0Had a very low tire and made it to Mavis after work. They looked at it right away and were able to spot a nail immediately, without even having it on the lift, and told me they were able to patch it. In less than an hour, I was on my way. Everyone there was super friendly and attentive - I HIGHLY recommend coming here!!
- DCDzondria CruzNov 14, 20255.0Mavis tires is the best!! I brought new tires and it’s been months and my light kept coming on as low tire pressure I called the concord store and Rebecca said come in let us check and I had a tire in the nail. Took care of me and it was close to closing and did not charge me anything! Great customer service please always choose Mavis ❤️
- SSSam StaplesNov 13, 20255.0Good and friendly customer service. Timely and very communicative throughout all the services I needed. Been here a few times before but I for sure will be coming back. Thanks again guys.
- MCMorgan ClineNov 1, 20255.0I had an emergency with my truck. I pulled into work and could barely get the brakes to work to stop. Frantically, I called around on my lunch break to see if anyone could take a look at it and maybe get me back on the road so I could drive the half an hour home. Rebecca answered the phone and was so chipper and personable. She and the team got to see me right away! They diagnosed and fixed the issue promptly. The team was very busy that day and still managed to take excellent care of me. Rebecca and the mechanic who fixed the truck, Ken, even spoke to my father to explain all the technical stuff for me, showed me exactly what was wrong and let me take photos. Even though they were swamped, they even diagnosed a few other issues with the car and set me up with referrals for issues they don’t take care of (transmission and a faulty gas tube - as you can see I don’t speak car and driver). They were so kind, and patient and took the time to explain it all to me and my father. Ken was supposed to be off at 11 am that day, and yet he chugged along cheerfully to ensure I could get back on the road safely. He and Rebecca stayed after hours to ensure I would make it home safely. I left with literal tears of gratitude in my eyes. There’s a vulnerability going to a mechanic, knowing absolutely nothing about cars - but these two created the best service experience I have had bar none!! Ken and Rebecca are absolute God-given angels and blessings to me. I won’t ever forget their kindness, professionalism, or expertise - they have found a lifelong customer in me. In addition, while I was there, I overheard some of their interactions with other customers and employees. Rebecca was exceptional with every single customer. She even went and pumped air for a customer after closing hours because he thought they were open! And I heard her be so grateful to all the mechanics, and techs. She told each employee who was leaving how much she appreciated their hard work and overtime and how grateful she was to have them on the team at this Mavis. I pray for heaps of blessings on these two! May God bless them both and may the rest of the world begin to remember how to give service the way these two do!!
Frequently Asked Questions About Mavis Tires & Brakes
What are the COVID safety practices like here?
Mavis wants you to know that your well-being and safety mean everything to us. Counters are cleaned throughout the day, we have 6ft spacing between chairs in the waiting area and when waiting in line. We also provide hand sanitizer for customers and all staff and customers are required to wear a mask. We follow CDC updates and protocol as recommended. See additional information here: https://www.mavis.com/covid-19/protocols.asp
Can I come over and fill up the air in my tire?
Yes, most Mavis locations have free tire air stations that allow you to check your tire pressure and fill up your tires for free.
Do you match tire prices from other retailers?
Yes, Mavis Tire has a low tire price guarantee, and also guarantees the price for 30 days after your purchase. Please bring the competitor price quote to your appointment or you can submit it on our website here: https://www.mavis.com/productcart/pc/_wewillbeatanyprice.asp.
Do you do wheel alignments?
Yes, for most cars, you can expect to pay approximately $89.99. Please contact your local store to get pricing or schedule an appointment for your vehicle. Find your store here: https://www.mavis.com/locations/
Do I need an appointment for you to look at my brakes?
No, an appointment is not necessary, but it’s recommended to make an appointment.
Can I wait while the work is done on my car?
Yes, you can wait inside or outside the store while the work is done. All locations have a waiting area with access to a Television and free Wi-Fi.
Do you do oil changes?
Yes, the price to perform an oil change varies by your car’s model and the type of oil it uses. We offer synthetic and conventional options.
Can I drop off my car and pick it back up?
Yes, we have overnight drop-off available. You can park your car in our lot and use dropbox to leave your keys. We will call you the next day to pick your car up.
I don’t want to wait; can I drop my car off and pick it up the same day?
Yes, you can drop your car off for same-day service and we will call you once your car is ready.
Can I get my windows tinted at Mavis?
No, we do not perform window tinting.
Do I need an appointment to get any services done?
No, we accept walk-ins for all services.
Do you fix flat tires?
Yes
Do you do state inspections?
We do state inspections but availability varies per store, please check here: https://www.mavis.com/car-inspection/ to find out if your store does inspections.
How much time does it take to do brakes?
The time to get rear brakes done depends on the vehicle. Our technicians are thorough and work diligently to get you in and out as soon as possible.
What do tires cost?
Tire prices vary by brand and size, to get an accurate cost for the tires you need, please call us or visit our website: https://www.mavis.com/productcart/pc/_shop_for_tires.asp
What types of services does Mavis Tires & Brakes in Concord offer?
Mavis Tires & Brakes offers tire sales, brakes, alignments, oil changes, batteries, suspension and exhaust repair, among other auto services.
Do I need an appointment for services at Mavis Tires & Brakes?
No appointment is necessary; however, it is recommended to make one for convenience. Walk-ins are also accepted for all services.
What are the store hours for Mavis Tires & Brakes in Concord?
The store is open Monday to Wednesday and Friday from 8:00 AM to 6:00 PM, Thursday from 8:00 AM to 8:30 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Does Mavis Tires & Brakes offer a tire price match guarantee?
Yes, Mavis Tires & Brakes offers a low tire price guarantee and a 30-day price match after purchase with a competitor's price quote.
Does the Concord Mavis location provide free air for tire inflation?
Yes, most Mavis locations, including Concord, have free tire air stations to check and fill tire pressure at no cost.
Can I wait inside the store while my car is serviced at Mavis Tires & Brakes?
Yes, you can wait inside or outside. Locations have waiting areas with televisions and free Wi-Fi.
What payment options are accepted at Mavis Tires & Brakes in Concord?
They accept American Express, Cash, Check, Discover, Financing, Mastercard, and Visa as payment methods.
Is there a nearby gym if I want to work out while waiting for my service?
Yes, 9Round Fitness and Speedway Jazzclt gyms are nearby, so you can exercise while your car is being serviced.
Where can I grab a meal or snack near Mavis Tires & Brakes in Concord?
Nearby eateries include Taco Bell, Parkway House Family Restaurant, The Chef Restaurant, and Papa Johns Pizza for fast food and dining options before or after your visit.
Are there any nearby places for beauty or relaxation near Mavis Tires & Brakes?
Yes, beauty and spa places like The Barber Crew, Deluxe Nail Spa, Knockout, CC & Company Salon, and Adana Waxing Studio are close by if you'd like to pamper yourself.