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Goodyear Auto Service

3.6
(186 reviews)

Business Details

6071 Bayfield Parkway, Concord, NC
28027-7597, United States
(704) 783-0944

About

Auto Repair ShopTire ShopGoodyear
Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company.

Details

  • DebitAvailable
  • Cash onlyNot available
  • RestroomAvailable
  • Wheelchair accessible entranceAvailable

Location

Goodyear Auto Service
6071 Bayfield Parkway, Concord, NC
28027-7597, United States

Hours

Reviews

3.6
186 reviews
5 stars
104
4 stars
14
3 stars
10
2 stars
7
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some customers praising friendly service while others report rudeness and unprofessional behavior.

Sales Practices

Several reviews mention aggressive upselling tactics and unexpected charges, leading to customer dissatisfaction and feelings of being taken advantage of.

Service Efficiency

Customers noted both quick service and significant delays, with some expressing frustration over long wait times and mismanaged appointments.

Management

The quality of management appears inconsistent, with some praising new management for improvements while others report negative experiences with existing managers.

Pricing Concerns

Many reviews highlight issues with perceived overpricing and unexpected charges, leading to a lack of trust in the service provided.
  • AH
    Andrew Higginbotham
    Feb 7, 2026
    5.0
    The team installed 4 new tires that were ordered online after popping a tire on the highway. Friendly service staff took great care of my vehicle (that was filthy from the recent winter weather and where I had to pull off to replace the blown tire) and they even put the spare tire and jack back in my car’s stowing location after replacing the tires. Enjoyed friendly conversation with the store staff. Gladly recommend this location.
  • BO
    Ballantyne Lake Norman Scholarship Organization
    Feb 1, 2026
    1.0
    I’m a young female adult (20 years old). I had an appointment for a small electrical issue. When checking out - this store tried to sell me new tires. I did not have the means to purchase at this time. When I declined their offer, some flabby grubby older guy made a snarky remark as I was walking out, “Good luck riding in the snow”. Highly unprofessional - I’ll never return.
  • BH
    bradley halton
    Jan 30, 2026
    5.0
    Great service, the manager is very friendly and helpful.
  • CO
    Caden Oster
    Jan 15, 2026
    1.0
    Came in 2 hours before close no cars was ahead of me i needed to get 4 new tires put on my car waited for a whilethan they called me to tell me they can’t do it after making me wait who knows how long than came to get it and figured out it’s closing time and obviously they wanted to leave they got my car out fast and cleaned up the shop real fast ready to go home if they didn’t want to do it they should have said that instead of wasting my time. Will not be coming back to them.
  • AJ
    Alex jerome
    Dec 26, 2025
    1.0
    Took a vehicle into the shop to diagnose an air to fuel issue. Yes they found a possible tiny portion of a problem which was a frayed wire. They gave the vehicle back without test driving to ensure the problem was actually fixed. I could tell in the parking lot that the vehicle was still running rough and almost stalling. I had to take the vehicle to another shop that actually found the issue being a leaky intake manifold gasket. They held the chip on their shoulder that they fixed the issue but they weren’t even close. If you don’t know anything about vehicles I wouldn’t take your business here.

Brand Certified Facts from Goodyear Auto Service

This information is certified by Goodyear Auto Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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