AutoZone Auto Parts

Reviews

• AL

  Arcadia Lee

  6 days ago
  1.0
  Bad customer service
• JD

  Jonathan D.

  Jan 19, 2026
  5.0
  I want to give a huge shoutout to Steven R. from AutoZone store #338 on George W. Liles Parkway in Concord, NC. Steven provided incredibly fast, professional service and genuinely cared about making sure I got the correct headlight part, not just a quick sale. He took the time to double-check everything and showed real concern that the part was right for my vehicle, which is something you rarely see these days. That level of attention and pride in his work truly stands out. Steven is the kind of associate that represents AutoZone in the best way possible and deserves some type of recognition or incentive. Employees like him make a real difference and keep customers coming back. Thank you, Steven, for the excellent service!
• JJ

  joshua jordan

  Jan 10, 2026
  2.0
  2 star review has NOTHING to do with the employees at the location. This is with autozone as a company. I would also like to add. I have been a mechanic for over 20 years. Been a loyal customer for about 15 years, and I have thousands of dollars worth of warranty parts with this company. I chose this brand over one of their competitors due to the customer service, availability, and willingness to take the next step for customer. In the past 5 or so years, all that has gone out the window. They are over priced, the parts are subpar, and they are unwilling to provide the service they advertise. "Life time warranty" means nothing if the part is not in stock. Cant exchange it unless your drive to another location. They will make you drive across 2 town for over 20 miles because "another manager refuses to store transfer". OK fine, give me a refund on the new part I just purchased that broke. They did, tried to order another from the hub, and they have no clue if the hub has it, or when it will be here. I stopped purchasing from autozones top competitor and became loyal to the brand many many years ago because of this same exact reasons. Now I find myself looking for another brand. Autozone will find themselves filing for bankruptcy along with their competitor if something does not change. They are not here to make customers happy, they're here for the bottom line. I purchased my serpentine belt and tensioner kit for over $90 when a compeditor had it for less because of loyalty. I will be saving money in the future never walking into another autozone again.
• AY

  Anil y

  Dec 30, 2025
  5.0
  Everything available
• TP

  Truong Pham

  Dec 5, 2025
  5.0
  Good