Gerber Collision & Glass

Reviews

• RM

  Ryan Morgan

  2 days ago
  1.0
  Terrible experience with Gerber Collision & Glass. The worst place you could take your car. I brought my car in for repairs and got it back with multiple new problems caused by parts they replaced. My windshield washer fluid leaks straight out after filling, one fog light doesn’t work, and now the AC makes a noise that wasn’t there before. On top of that, they scratched the door unlock button, left the interior dirty, and didn’t even reinstall my front license plate bracket. When I brought the vehicle back, the GM had an attitude and tried to dismiss my concerns, claiming the AC noise was “normal” and saying he’s “been doing this a long time.” Instead of taking responsibility, they refused to fix the issues they created. Very unprofessional service and poor quality work. Take your car anywhere but here.
• AM

  Ashley McConnell

  Nov 5, 2025
  1.0
  Beyond disappointed in the place! As soon as I walked in, I was told I didn’t have an appointment. It’s clear Molly has absolutely no customer service what so ever. She tried to turn me away at least 4 times! All she did was deny, deny, deny instead of trying to make things right and calm the situation! I had to call my husband and he immediately provided the exact day and time of the phone call. THEY CALLED US! two days ago! November 3rd at 8:12am. When provided will all of this information Molly finally says “oh looks like I found it” NO APOLOGY or anything given! She even tried to turn me away once more by saying “well if it wasn’t your fault, why are you not going through the other insurance company?” The only reason I am giving 2 stars is because of the estimator. Smitty was very calm and prompt with the estimate. The estimate could have been done in the time this lady was continuing to deny that I had an appointment! What an embarrassment of a business! I will not be back nor will I recommend this place to anyone! UPDATE: NOBODY HAS TRIED TO GET IN CONTACT WITH US REGARDING THIS MATTER. But this may be their go to response because I see they’ve used it a few times. Be very cautious using this business!
• DS

  D Sonesson

  Dec 7, 2022
  1.0
  I returned to this repair shop (Hwy 70 Clayton location) because of a warranty issue with a previous repair. The work was performed nicely and to my satisfaction. The issue occurred when I realized that one of the otherwise pristine wheels of the vehicle had been damaged (curb rash) while the vehicle was in the shop. Instead of owning it and taking responsibility, Lee R (manager) first claimed the vehicle had not been moved from where it was parked for the repair. He later changed this and told me he moved it himself (maybe they have cameras there, so you know what really happened?). Secondly, when I showed him a picture of the damage to the rim, he claimed it was dirt on the tire and not a sign of having hit the curb. When I understood it was my word against his, and that he did not feel responsible whatsoever, I walked away surprised and disappointed of his lack of customer service and understanding (again, he is the manager there!). This is not the end of the world for me. I can pay for it, get the wheel repaired, and taken care of. The reason I write this is to be a WARNING for You to not trust this repair shop nor Lee R. Take pictures of your vehicle before you turn it in. It is sad but obviously necessary. You cannot trust this place! I will take my future business somewhere else and stay away from Gerber Collision Center in Clayton. It is sad since they otherwise do a great job. I have used them several times in the past for my vehicles. This was probably before the current management (Lee R) started though.
• LH

  Larry Hiemenz

  Jul 1, 2019
  1.0
  So after less than an hour in the shop, I get a call saying they can't honor their estimate. They claim that hail damage to the hood is worse than the original estimator accounted for. Say they will need, surprise, more money! Apparently their estimator can't see well, or can't count dents, or whatever. Anyway, full on bait and switch. Just a typical auto repair scam.