Valvoline Instant Oil Change

4.1
299 reviews

About

Oil Change Service StationAuto Repair ShopCar Battery StoreCar Inspection StationAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Charlotte.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
1821 Montford Drive, Charlotte, NC
28209, United States

Hours

Reviews

4.1
299 reviews
5 stars
205
4 stars
24
3 stars
4
2 stars
12
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and attentive, creating a welcoming atmosphere.

Efficiency

Numerous reviews highlighted the quick service, with many customers noting they were in and out in a timely manner.

Service Quality

While many customers reported positive experiences, there were significant complaints about service quality, including improper installations and lack of accountability for mistakes.

Mixed Experiences

Some customers had negative experiences with rude staff or misleading practices, indicating inconsistency in service across visits.
  • ER
    Eric Roth
    Dec 31, 2025
    1.0
    Forced my hood closed with the support rod still in place. Threw a fit when asked for a refund. I came in for an inspection. My hood is not held up by hydraulics, but by a single metal rod that swings up to hold it open. I stood in the window and watched as this genius forgot to put the rod down and just forced the hood closed, bending the rod very badly. I told him what happened and it took two employees to figure out how to get it unstuck and kind of straightened back out. They claimed it was "fixed" and threw a huge tantrum, slamming stuff around in the office, when I asked for my $30 inspection fee back. Super unprofessional, no idea what they are doing. I'll follow up with corporate.
  • NP
    N Pitser
    Dec 29, 2025
    5.0
    The team was very friendly and quick! Bruce was especially great and had excellent customer service, so shout out to him. I’d definitely recommend coming here for your car services. Thanks!!
  • NN
    Nurym
    Dec 23, 2025
    1.0
    Hello, I am disappointed with my recent experience at Valvoline in Charlotte, NC. I was waiting in line correctly, but an employee asked me to give up my place so another customer, who was his acquaintance, could go first. This felt unfair and unprofessional. I decided not to use the service and left. I hope Valvoline addresses this to prevent similar situations.
  • CH
    Christina “Cici” Harris
    Dec 19, 2025
    5.0
    great service every time! I come here for oil changes and car inspections! Shout out to Patrick, Max, Bruce, Daniel, Jovani, and Jaden!!! Thanks guys
  • SP
    Shane Patterson
    Dec 14, 2025
    5.0
    The service was quick and efficient. I was in and out in no time with absolutely no hassle. Everything was handled professionally, and the process was smooth from start to finish. I really appreciated how streamlined and convenient the experience was.

Frequently Asked Questions About Valvoline Instant Oil Change

What services does Valvoline Instant Oil Change offer at the Charlotte Montford Road location?

Valvoline offers quick 15-minute, stay-in-your-car oil changes, preventive vehicle maintenance, auto air conditioning service, car battery replacement, vehicle inspections, and other car repair and maintenance services.

What are the operating hours of Valvoline Instant Oil Change in Charlotte?

The center is open Monday to Friday from 7:00 AM to 7:00 PM, Saturdays from 7:00 AM to 6:00 PM, and Sundays from 8:00 AM to 5:30 PM. It is closed on November 27, 2025, and December 25, 2025.