Valvoline Instant Oil Change

4.3
562 reviews
Get DirectionsCallWebsite

Business Details

12860 Walker Branch Road, Charlotte, NC
28273, United States
(704) 389-9396
https://store.vioc.com/nc/charlotte/12860-walker-branch-road
GoogleFacebookInstagram

About

Oil Change Service StationAuto Repair ShopCar Battery StoreCar Inspection StationAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Charlotte.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
12860 Walker Branch Road, Charlotte, NC
28273, United States

Hours

Reviews

4.3
562 reviews
5 stars
413
4 stars
48
3 stars
11
2 stars
23
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are consistently described as friendly, professional, and knowledgeable, providing excellent customer service.

Efficiency

Many customers praised the quick service, often completing oil changes and inspections in under 20 minutes.

Teamwork

Reviews highlight the effective communication and teamwork among staff, contributing to a smooth service experience.

Concerns with Quality

Some customers reported issues with service quality, including incomplete work and problems with vehicle performance after service.

Positive Atmosphere

The shop is noted for its welcoming and upbeat environment, making customers feel comfortable during their visits.
  • DC
    Diand Chavez
    Nov 15, 2025
    5.0
    Always a great experience. They are pro t to great and acknowledge you. No pressure to buy extra services just informative recommendations. They are prompt and thorough with full respect of your time. It’s a very clean garbage which is a testament to the leadership and standards.
  • SW
    Shanna Wingard
    Nov 7, 2025
    5.0
    The techs at the location are always nice. They take their time to explain the services, and items that need to be addressed.
  • MB
    Michael Braun
    Nov 4, 2025
    5.0
    Often packed with Cars, so a good sign. Friendly Staff, always a smile, excellent customer support. Can recommend. I'll keep coming back so that says it all. Thank you for the always excellent experience.
  • AR
    Alicen Robinson
    Nov 3, 2025
    5.0
    I'm highly satisfied with my experience with this location because the team works well together. The day I went it was busy yet it was fairly quiet for an auto shop. Everyone was communicating with each other respectfully and without yelling. Again, something I've rarely experienced at an auto shop. The cars moved through the bays quickly so my wait time was minimal. The technicians whom I spoke with were very clear and efficient. Overall, this was a great experience and I look forward to continuing to get my car inspected at this location.
  • AB
    April Brown
    Oct 26, 2025
    5.0
    Top notch experience!! Jacob and Jimmy were GREAT!! I pulled into bay immediately, my coupon was honored, they explained everything that was being done. They were so informative, professional and HONEST!! This location will definitely get my business again. Truly a satisfied customer!!
Read more reviews on Google

Frequently Asked Questions About Valvoline Instant Oil Change

What services does Valvoline Instant Oil Change provide in Charlotte - Rivergate?

Valvoline Instant Oil Change in Charlotte - Rivergate offers quick, stay-in-your-car oil changes and a wide range of preventive vehicle maintenance services, including auto repairs, car battery sales, inspections, and air conditioning services.

What are the operating hours of Valvoline Instant Oil Change on weekdays?

Valvoline Instant Oil Change is open Monday through Friday from 7:00 AM to 8:00 PM.