Business Details
About
Truck DealerTruck Repair ShopUsed Truck DealerTruck Parts SupplierTruck Accessories StoreTruck Rental Agency
At The Larson Group, we believe buying a truck should be more than a transaction. Our reputation is built on our passion, which translates to premium products that keep you on the road, industry leading customer service, and the knowledge that comes from founders who were drivers before they were dealers. A relationship with us means you’re not just buying a Peterbilt - you’re buying a TLG Peterbilt.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.0
324 reviews
5 stars
199
4 stars
41
3 stars
19
2 stars
14
1 star
51
What are people saying?
AI-generated from recent customer reviews
Service Quality
While many customers praised the knowledgeable and helpful staff, there were significant complaints about slow service and unresolved issues after repairs.
Customer Support
Several reviews highlighted excellent customer service experiences, particularly from specific staff members, though some customers reported poor communication and unresponsiveness.
Parts Department
The parts department received mixed reviews, with some customers appreciating the assistance while others faced issues with incorrect parts and long wait times.
Repair Efficiency
Multiple customers expressed frustration with the lengthy repair times and inefficiencies, indicating that their trucks remained in the shop for extended periods without resolution.
- ZEZac Ellington2 days ago1.0They won’t pick up there phones.
- LSleonardo sanchezNov 29, 20251.0About an hour on the phone and they never answered me. I texted them and they never answered me back either. Very unreliable.
- DRDaQwan RichardsonJul 31, 20255.0I’ve been coming to this Peterbilt for quite some time and i’ve always gotten everything I’ve ever needed. Huge thanks goes to Scott, Chris, and Caleb. You guys are the best! No one ever wants their truck to break down, but if mine ever does, I know who I’m going to!
- HCHattie CunninghamFeb 7, 20225.0Customer service and satisfaction still is alive until TLG Peterbilt.
- GVGenna VanJul 16, 20204.0We were having some trouble with our truck and had to have it put into a shop immediately. This was the only place near us that said they could work on us. We had to pushback when we could have the truck put in and they were still willing to work with us. My only complaint would be that we were there for a full day. They had a decent lounge for drivers. Their TV doesn't really work too well and no one knows the password to make it work. But the people were friendly.
Frequently Asked Questions About TLG Peterbilt - Charlotte
What are the opening hours for TLG Peterbilt - Charlotte?
TLG Peterbilt - Charlotte operates Monday to Friday from 7 AM to 12 AM, Saturday and Sunday from 7 AM to 5 PM for service. Parts are available Monday to Friday 7 AM to 12 AM, and Saturday & Sunday 7 AM to 3 PM. Sales hours are Monday to Friday 8 AM to 5 PM, closed on weekends.
What types of trucks and products does TLG Peterbilt - Charlotte offer?
They offer new and used Peterbilt trucks along with parts for commercial trucks.
Does TLG Peterbilt - Charlotte provide delivery and pickup options?
Yes, they offer in-store pickup, delivery, same-day delivery, and no-contact delivery services.
What payment options are accepted at TLG Peterbilt - Charlotte?
They accept American Express, Cash, Check, Discover, Mastercard, Travelers Check, and Visa.
What services can I get at TLG Peterbilt - Charlotte?
They provide heavy duty truck service, including repair and maintenance for Peterbilt trucks.
What languages are supported for customer service at TLG Peterbilt - Charlotte?
They support English and Spanish for customer service.
Where is TLG Peterbilt - Charlotte located?
TLG Peterbilt - Charlotte is located at 3917 Trailer Drive, Charlotte, NC 28269, USA.
What nearby truck dealerships and rental services are close to TLG Peterbilt - Charlotte?
Nearby options include Ryder Used Truck Sales, Vanguard Truck Centers, Advantage Truck Leasing, and Carolina Truck Sales Inc, which can provide alternative truck leasing, buying, or rental options.
Are there convenient fueling and maintenance services near TLG Peterbilt - Charlotte?
Yes, Quick Fuel gas station and FleetPride, which offers automotive parts and repair, are nearby and can support your truck servicing and fueling needs.
Are there any moving or storage services around TLG Peterbilt - Charlotte?
Two Men And A Truck, a storage and moving service, is located close by, useful if you need assistance with truckload moving or storage solutions.