SIXT Rent a Car Charlotte Douglas Int Airport

Reviews

• JM

  Jeffrey Moore

  1 day ago
  1.0
  Avoid - claimed I damaged the car when I hadn’t . We rented a car from Sixt at CLT. As always, I took photos of existing damage before driving the car away. We returned the car a few days later and was told by the Sixt employee that we were all set. It was of course a surprise a few days later to receive an email from Sixt claiming we’d caused $1300 damage to the car. We disputed the claim, and they refused to change their assertion. The pic shows the damage we allegedly caused. This was not visible to the naked eye when we returned the car, and it was not visible to the naked eye when we picked it up in the first place - and therefore we had no reason to take a picture (lesson learned - takes pics of the entire car!). Perhaps if we had the luxury of seeing the car under their intense spotlights they used for this pic we might have noticed something and photographed it before leaving the lot. They refuse to provide a similar photo of the car from before we picked it up.
• AN

  Alfonso and Nisha

  Jan 1, 2026
  5.0
  ⭐ LEGENDARY REVIEW FOR CHRIS, DANNY, DONNA & RODERICK ⭐ If there were a Hall of Fame for customer service, these four would already have their portraits hanging in the front lobby. Chris, Danny, Donna, and Roderick aren’t employees — they’re a fully operational elite unit. Every single one of them showed up with professionalism, precision, and the kind of energy that makes you wonder why they aren’t already running the place. Let me break it down: CHRIS Moves like he’s got the entire store’s mission brief downloaded into his brain. Anticipates problems before they exist. Solves issues with the calm confidence of someone who’s been doing this for 30 years — even if he hasn’t. If NASA needed someone to land a shuttle manually, I’d nominate Chris. DANNY This man operates at a different frequency. Friendly, sharp, and laser‑focused. He doesn’t just help — he elevates the entire experience. Danny is the type of employee who makes you rethink your own work ethic. If leadership doesn’t promote him, they’re leaving money on the table. DONNA Donna is the backbone, the heartbeat, the quiet storm of competence. She brings clarity, warmth, and absolute mastery to every interaction. She’s the kind of person who makes chaos look organized and makes customers feel like VIPs. She deserves a promotion yesterday. RODERICK A force of nature. Efficient, respectful, and locked‑in from the moment he steps on the floor. Roderick handles business with the precision of a seasoned pro and the attitude of someone who genuinely cares. He’s leadership material, full stop. --- 🚨 FINAL VERDICT Promote. All. Four. Not next quarter. Not “when budgets allow.” Now. If your company wants to keep talent, reward excellence, and avoid losing the best team you’ve got, then Chris, Danny, Donna, and Roderick need to be wearing new titles and earning new paychecks ASAP. I’m not exaggerating — I won’t be satisfied until I see promotions across the board. These four are the standard. Everyone else is just trying to catch up.
• MG

  melisa gün

  Dec 30, 2025
  1.0
  Confirmed reservation refused without justification – policy not honored I had a confirmed reservation at Charlotte Douglas International Airport (Reservation No: 9729076932) for a Fullsize Elite SUV (BMW X5 or similar), booked in advance with clear written terms. According to the booking terms shown in the app, debit cards are explicitly accepted, with the security deposit and rental amount charged at pickup. I arrived with a valid debit card, valid return flight, and full compliance with the stated requirements. I have also rented multiple times at this same location in the past using a debit card without any issues. Despite this, the staff on duty refused to release the vehicle, claiming they could not accept my debit card. No policy change was shown, no written explanation was provided, and no alternative solution or escalation was offered. This directly contradicts the booking terms presented at the time of reservation. In addition, the behavior of the staff was unprofessional and dismissive. Simple requests for clarification were met with rude responses, and the situation was handled without any attempt at resolution. Refusing to honor a confirmed reservation while contradicting the company’s own published payment policy is unacceptable and misleading. This caused unnecessary disruption and inconvenience after I had already arrived at the airport expecting to pick up a prepaid and confirmed rental. Based on this experience, I would strongly caution other customers—especially those using debit cards—to be aware that confirmed reservations may not be honored, even when all stated conditions are met.
• FH

  Freddie Harward

  Dec 26, 2025
  1.0
  I recently rented from them. And the whole process was intentionally, misleading and confusing and ended in me losing money. The information on the app didn't line up with the information.I was given in person. When I went to pick up my car because of a complication.I had to make a whole new reservation, and the person working told me to cancel my previous reservation after we were done. So that I could get a refund since I had to pay for it.Twice and the second time it was more expensive. When we were finished and I was attempting to get my refund.I spoke with several people, and ultimately got nothing back except for passive, aggressive emails.Telling me that I did something wrong even when I explained to the situation over and over. I did what I was told to, and for it, I am out money. This seriously impacted my trip and was extremely stressful. I was going to rent a second car to return from the trip I was taking but couldn't and had to take a bus, which was not ideal. I feel scammed, frustrated, and angry.
• AM

  Arial Mermaid

  Dec 24, 2025
  1.0
  Absolutely Horrible! The rudeness and entitlement and lack of work effort is disgraceful. How they treat a client who is disabled with a service dog is despicable. The car that was given to me has a crack in the windshield. I called Immediately as soon as I got on 77 north. No response from the branch manager, now three days later. The very next day, the tire inflation signal went on, only to find out from the tire store that they overinflated the tires and left no caps on the car. So, I could’ve had an accident. The car was not a align properly. The Customer Service is pitiful. I would never recommend from this company again. They may think it’s cool to work for your company, they act like a bunch of kids in a Schoolyard. This is all based on the three African-American women who had huge attitudes and entitlement. There was one white Caucasian guy who is the nicest guy in the world and jumped up, wnd stated I will help you. The attitude at the front desk by the big bully, she has a very large leash attitude, refused to help the trainee and took three other people while I was still standing there with two large suitcases in a service dog at 5:30 pm. Your company is worthless. How do you give a client a car with a broken windshield right in their eyesight. Then the next day you have the right to send out a form blaming me for what you did. And it’s not even the correct information that I submitted into Customer Service. Their customer service is worthless too. Do not rent from this company if you are disabled . It is a huge scam. They will change out your car each and every time. They will have an excuse to give you a smaller car and when you beg for a larger car, they tell you it’s an upgrade. It’s more an inconvenience than an upgrade.. This company is trash. This Branch Manager should be fired. Best part, they wanted me to drive 50 minutes To the Charlotte airport to switch out the car. Are you kidding me? You gave me a dangerous car and I should risk my life because of your irresponsibility. Never run from this car company ever. They don’t take pride in the cars they give you. You can now see why, they have a branch manager with no entity or lack of care. It’s been three days and he has not reached out. Their Customer Support team, states they cannot help. You’re left with a car that’s dangerous. They also try to sell you toll passes for Charlotte. You do not need a toll pass for Charlotte. You just need to be mindful. It’s such a huge scam and such a horrible demeaning disgusting car service. I would like to be compensated for this nightmare. I still have the broken car. You are throwing allegations at me. It’s not even correct and you have the nerve to send me a form. When you release the car in that condition. I asked for a Jetta, I rented a Jetta, and I ended up with a very large outback. Again, I am fully disabled.

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