Safelite AutoGlass

Reviews

• EM

  Eddie Mcclure

  3 days ago
  1.0
  Team, I need to reschedule as I now have a conflict that I can’t move—December 11 is no longer available for me. I’m able to meet on Tuesday or Wednesday if that works for the group, but I understand if the meeting proceeds as planned and don’t expect anyone to adjust their schedules for me. If so, I would appreciate receiving the meeting notes afterward. My apologies for the inconvenience as I work to close out the year on my end.
• AB

  April Brewer-Salvosa

  Nov 30, 2025
  5.0
  I was notified on all aspects of its of the service. From the day before he arrived, updates on day of arrival, time of arrival, progress of his work, and how things were going. So far I am satisfied of the work, but ive yet to drive my car my usual 120 miles per day. so I will see. But so far the service was great. I will work with Jonathan again if windshield cracks again, hopefully not anytime soon.
• SS

  Shai

  Nov 22, 2025
  1.0
  I am writing this review to warn others about this location. I brought my 2024 SUV in for a replacement and I’ve been living a nightmare ever since. Upon completion of my car, I immediately noticed that my windshield wipers were messed up. They were stuck on the windshield and I immediately alerted the front desk. They took my car to the back and fixed it. When I drove home, I inspected my car further. I noticed that glass was exposed and a piece under my hood was cracked. I drove back up to the location to alert them of my findings. The man at the front desk took my keys and sent my car to the back again. I didn’t receive an apology or anything for the inconveniences or sloppy work that received. It hasn’t even been a full week yet and I’m hearing rattling noises when I drive. I’ve called customer service regarding my concerns. But, I want to warn others. I’ll add some pictures to show you how my car was presented to me after my “replacement.” My advice, stay away from this location especially if you have a newer car.
• EH

  E Haynes

  Nov 18, 2025
  2.0
  I had the worst experience with Safelite replacing the glass on my Range Rover. The Tech shows up 3 hours after my scheduled window and has to complete the job in the dark. He broke an airbag clip and the windshield was not like my original. I was told by Stephanie in the office that I could get the windshield swapped out and clips replaced. That was on October 17th, I have called customer service 3 times and told different things. Now the shop will not return my phone calls.
• RV

  Raz V.

  Nov 15, 2025
  1.0
  Did not show up for appointment!! Had an appointment for Friday from 12pm to 5pm, to get windshield replaced. Tech (Donta) called me at 8.02am to confirm he was going to show up but never did. Around 4.00pm I called him back and said he was running late. I got the impression he didnt even know he had my appointment. At first, he was saying he's just going to be late, besides the fact it was getting dark outside at 5.00pm. When I mentioned this he said "oh yes, I will not be able to work on it" and then he said he was going to call the manager to let me know. I mentioned Im available the next day, Saturday, in the morning. Nobody called me anymore, no emails, the online appointment was still showing Friday time. I called their office and only availability was for Tuesday when I can't do it. Then I read all the negative reviews about Safelite on here, and it seems Safelite doesnt commit to their appointments and communication is super bad. You really need to learn business management and work up your communication and customer satisfaction.

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