Queen City Mitsubishi

4.6
1544 reviews

About

Mitsubishi DealerBrake ShopCar DealerAuto MaintenanceUsed Car DealerAuto Parts StoreAuto Repair ShopUsed Truck DealerOil Change Service StationCar Leasing Service

Location

Queen City Mitsubishi
8415 South Blvd, Charlotte, NC
28273, United States

Hours

Reviews

4.6
1,544 reviews
5 stars
1,321
4 stars
59
3 stars
33
2 stars
31
1 star
100

What are people saying?

AI-generated from recent customer reviews

Sales Experience

Customers frequently praised sales representatives, particularly Charles Gaston and Anwar, for their professionalism, patience, and ability to help them find the right vehicle.

Customer Service

Many reviews highlighted exceptional customer service, with staff being described as friendly, accommodating, and attentive to customer needs.

Communication Issues

Several customers reported frustrations with communication, particularly regarding financing and promotional offers, leading to feelings of being misled.

Overall Satisfaction

Despite some negative experiences, many customers expressed high levels of satisfaction with their overall experience, often mentioning they would recommend the dealership to others.

Service Department

The service department received positive feedback for being efficient, professional, and providing good care for vehicles.
  • AD
    Aliyah D.
    Nov 15, 2025
    5.0
    I had a very great experience. They were fast, patient, compassionate and kind. I felt very comfortable through the entire process. Everything was explained crystal clear, I would recommend to everyone.
  • TB
    Timothy Benderman
    Nov 15, 2025
    5.0
    My experience with Queen City Mitsubishi was excellent!!! Went in a little serious but everything worked out in the end for me...If looking for a new ride... please check this business out!!! Shout out to Charles Gaston who helped me through the car buying experience!!! He did a excellent job getting me what I needed!!! Every car dealership needs a Charles!!!! Shout out to you because your the real MVP!!! ⭐⭐⭐⭐⭐⭐
  • CJ
    char jones
    Nov 3, 2025
    5.0
    I highly recommend Charles Gaston at Queen City for your vehicle purchases/services. He was very supportive, informative & knowledgeable about my car buying experience. This was my first car buying experience and I couldn’t be more happier with the service I was provided by Charles Gaston. Thank you so much Charles, you are appreciated !
  • MM
    moe
    Oct 29, 2025
    5.0
    I had an amazing experience working with Charles Gaston. From the moment I walked in, they were friendly, patient, and truly cared about helping me find the right car. They explained everything clearly, answered all my questions, and never made me feel pressured. Thanks to their professionalism and honesty, I left with a car I love (BRAND NEW) and a deal that fit my budget perfectly. I highly recommend asking for Charles Gaston if you’re looking for great service and a smooth buying experience! I left with a brand new 2025 Mitsubishi and put nothing down as me being a first time financer!!
  • BS
    Beverly Salley
    Oct 26, 2025
    1.0
    Me and husband went to Queen City Mitsubishi on September 23 to get a car. Everything went well , we left there with a car. Before we left I was told I needed to bring a copy of my paycheck.. I emailed Charles a copy of my paycheck on that Monday, but he kept saying he didn’t get it .. so I brought it to him. Then I wad told they need a bill with my name on them it… so I took that to them. Then I was told they needed a copy of my social security card. I told them that I did not have my card and that should have been discuss that with me when we got the car. Told them a had to order it. Then the phone calls started from Antwan and the general manager Jeff. Telling me if I don’t give them a copy of my card then I had to bring the car. I told them that I had order it and there’s nothing more I could do. I had already sent Antwan the print out from when I had order it. Then the general manger Jeff called at 8:00 pm yelling telling me what I needed to do as if he scared me. Now we had this car for about 3 weeks at this time. If it wasn’t for my husband that car would have went back!! They are some of the most unprofessional group of people to deal with. And when your general manger is as nasty as the salesman’s that’s a problem.They don’t have to ever worry about me coming back. So… just he careful when dealing with these unprofessional people.

Frequently Asked Questions About Queen City Mitsubishi

What are the regular business hours of Queen City Mitsubishi?

Queen City Mitsubishi is open Monday through Friday from 9:00 AM to 7:00 PM, and on Saturdays from 9:00 AM to 6:00 PM. It is closed on Sundays.

Where is Queen City Mitsubishi located?

Queen City Mitsubishi is located at 8415 South Blvd, Charlotte, NC 28273, United States.