Business Details
About
Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Charlotte, NC!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.1
1,534 reviews
5 stars
451
4 stars
259
3 stars
218
2 stars
146
1 star
460
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several mentioning negative interactions with management and security.
Cleanliness
Restrooms and showers were frequently described as dirty and poorly maintained, leading to dissatisfaction among patrons.
Safety Concerns
Numerous reviews highlighted safety issues, including harassment from individuals in the area and a general feeling of insecurity, especially at night.
Parking Issues
Customers consistently noted a lack of available parking, with many expressing frustration over reserved spots being full despite prior reservations.
Positive Staff Experiences
Some customers praised specific staff members for their friendliness and helpfulness, particularly in the Subway section.
- OPOleksii Prudkyi3 days ago1.0Very slow people work here. Cleaning the shower room takes 20 minutes.
- NLNick LittleNov 7, 20253.0There are a coffee jar that dispenses the coffee grounds into the machine has never been cleaned and looks absolutely disgusting.
- DNDaniel NorwoodOct 29, 20253.0It’s obviously an older pilot, but not a bad one. I came here to shower. The 2 hour parking limit sucks if you’re not in a truck, but that seems to be a thing all over NC that’s enforced. Other than that the employees are nice and hooked me up with a free shower. I didn’t have any on my rewards card. So that was cool. No complaints really. Just don’t expect a brand new pilot. Showers are small but have hot water and were clean. That’s all I care about. Truck wise it’s not a big lot and I imagine it fills up quick being in the city. I’ve been to bad locations (being from Memphis) and this one while it gives a rougher vibe outside it seems to me they’re trying to not be unlike many I’ve been to.
- DBDylan BlackburnOct 29, 20251.0Fix your signs. You are losing money
- TTTankOct 13, 20251.0Ads at fuel pumps is ridiculous after fighting trafic 11 hours a day then having to have some body try to sell me something when i finally get a break is harassment. Im to pissed of now that I'll go to loves to buy where they dont blast ads in your ear while fueling
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What are the operating hours of Pilot Travel Center in Charlotte, NC?
Pilot Travel Center in Charlotte is open 24 hours a day, 7 days a week, including holidays with regular hours.
What fuel options are available at this location?
The center offers gasoline, diesel, and DEF with high-speed pumps.
Are showers available at the Pilot Travel Center in Charlotte?
Showers are available at select locations. Please use the store locator tool on our website to find locations with showers.
Does this Pilot Travel Center offer overnight parking?
Yes, overnight parking is available. For specific rules and availability, please contact the store directly.
What payment methods are accepted at this location?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and cash among other options.
Can I reserve parking or showers at this Pilot Travel Center?
Yes, you can reserve parking and showers through the Pilot MyRewards app or the Pilot website.
Are there restaurants or food options available at this location?
Yes, the location serves a wide variety of fresh foods, snacks, drinks, including pizza, wings, breakfast sandwiches, and coffee.
How can nearby places like the Carolina Panthers Stadium be useful for customers visiting the Pilot Travel Center?
Visitors can fuel up and stock up on essentials at Pilot Travel Center before attending events at Carolina Panthers Stadium, which is nearby.
What nearby automotive services are available close to Pilot Travel Center?
Nearby automotive repair services include Kodiak Upfitters, Teo's Truck & Transfer, Symplex Car Care, and Statesville Avenue Garage, which can assist with vehicle needs.
Are there any nearby places a truck driver might visit for spiritual or community support?
Yes, 'Truckstop Ministry' and 'Kingdom Builders Church International' are nearby for spiritual support and community engagement.