Business Details
About
Truck Rental AgencyVan Rental AgencyMoving Supply Store
Penske Truck Rental provides local moving truck rentals in Charlotte, NC. Locations available across North America, featuring a wide range of vehicles and moving supplies.
You can be confident in your decision to choose Penske because we promise a clean, reliable moving truck that's ready to go at pickup time. And you will get personal help from our professional associates, 24/7 roadside assistance, and flexible reservation and cancellation policies.
Visit us in Charlotte, NC today for all your truck rental and moving supply needs.
Location
Hours
Reviews
4.0
183 reviews
5 stars
114
4 stars
21
3 stars
14
2 stars
5
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude and unprofessional.
Cleanliness
Multiple reviews highlighted issues with the cleanliness of trucks, with reports of dirty interiors and exteriors.
Rental Experience
Customers experienced inconsistencies with rental processes, including unclear pricing and issues with vehicle availability.
Vehicle Condition
Several customers reported problems with truck maintenance, including mechanical issues and cleanliness, leading to dissatisfaction.
Staff Performance
While some staff members were commended for their professionalism and assistance, others were criticized for poor service and lack of accountability.
- MNMaman Nasidi4 days ago5.0I met Wesley last night at the fuel pump, Wonderful human being, served at his best, Treated me like a vip while im only a beat up truck driver,I've been in so many penske locations never like this one,words can't describe how I felt when I left the station Thank and keep up the good work
- BLBrooke LynSep 29, 20252.0I hired them to move from NC to FL, and the whole experience was horrible. First, they give me a truck with no gas, at pick up. Then they hook the dolly to tote my car but don’t at all tell me how to do it. I had to YouTube it. And while I understand they cannot assist for liability concerns, there was zero direction on the proper way to do so. You would think if you rent out equipment you would at least give directions. Next, the drive door didn’t fully close, so it rattled the entire 10 hour drive. Additionally, the truck bed was so filthy, I ended up having to spend $480 to get my couch cleaned from the amount of gunk that was on my couch. (Added a photo as I was getting it cleaned and you can see the dirt even after the first pass of them cleaning it). I also had to have my rug cleaned because the dirt on it from the truck. Even the inside of the truck was nasty. It looked like something sticky was spilled and not cleaned it. It smelled horrible and was dirty. When I finally made it to FL to unload the truck, the battery dies and the truck is stuck in the middle of my apartment complex parking lot. It took 2 hours to get someone to come out from roadside assistance. While they are the cheapest, I ended up spending a lot more money and could’ve just went with a more expensive company with better care. The only reason for 2 stars is while the entire experience sucked, the gentleman was nice. And these days that deserves recognition. But I likely will never go with Penske again.
- GKGreg KnightAug 15, 20255.0Good service at the fuel pump Wesley aways does a good job
- KYkwabena yeboah-nkwantabisaJul 29, 20255.0The attendant Wesley is very very helpful! This is one of the best Penske’s to fuel up and get service done.
- CGCadman GloverJul 28, 20255.0Wesley and Bobby house are awesome every time I come to the shop I leave knowing my truck is road ready. From fluids to a wash they always give great service
Frequently Asked Questions About Penske Truck Rental
What services does Penske Truck Rental in Charlotte, NC offer?
Penske Truck Rental provides local moving truck rentals with a wide range of vehicles and moving supplies, along with personal assistance and 24/7 roadside support.
Where is Penske Truck Rental located in Charlotte?
It is located at 1326 W Craighead Rd, Charlotte, NC 28206, US.
What are the operating hours for Penske Truck Rental in Charlotte?
They are open Monday through Friday from 7:00 AM to 5:00 PM, Saturday from 7:00 AM to 12:00 PM, and Sunday from 8:00 AM to 12:00 PM.
How can I contact Penske Truck Rental in Charlotte?
You can call them at +1 704-598-7977 for inquiries and reservations.
Does Penske Truck Rental offer flexible reservation and cancellation policies?
Yes, Penske offers flexible reservation and cancellation policies to make your moving experience easier.
What type of customer support is available at Penske Truck Rental?
Penske provides personal help from professional associates and 24/7 roadside assistance for all rentals.
Are moving supplies available at the Penske Truck Rental location in Charlotte?
Yes, the Charlotte location offers moving supplies in addition to truck rentals.
What nearby building supply stores can I visit when renting a truck from Penske?
Guaranteed Supply Company and Sunbelt Rentals are nearby building supply stores you can visit for your moving or construction needs.
Are there any nearby automotive services if I need repairs while using a rental truck?
Yes, Superior Truck Service and CSC Automotive offer nearby automotive repair and oil change services which could assist if needed.
What dining options are close to Penske Truck Rental in Charlotte?
Floyd's, an American Southern restaurant, is near the Penske location and is a good option for a meal before or after your rental.