Business Details
About
Tire ShopAuto Repair ShopBrake ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection StationMavis Discount Tire
Mavis Tires & Brakes is one of the nation’s largest independent tire retailers, offering top-brand tires plus auto services like brakes, alignments, oil changes, batteries, suspension, and exhaust repair. With a wide selection backed by our tire price match guarantee, Mavis Tires & Brakes delivers trusted service and value. Come visit us today at Mavis Tires & Brakes in Charlotte.
Details
- Requires appointmentNot available
- RestroomAvailable
Location
Hours
Reviews
4.1
564 reviews
5 stars
431
4 stars7
3 stars4
2 stars
13
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many praised the staff for being friendly and helpful, several reviews highlighted instances of rudeness and poor communication.
Service Quality
There are numerous reports of both excellent and poor service quality, with some customers expressing satisfaction with quick and effective repairs, while others reported negligence and incomplete work.
Wait Times
Customers frequently mentioned long wait times, even with appointments, leading to frustration and dissatisfaction.
Pricing Concerns
Several reviews indicated issues with pricing, including accusations of overcharging and dissatisfaction with the value of services rendered.
- WJWynn Johnson5 days ago5.0These guys know what they’re doing. I worked with Zee and he’s the man. Very knowledgeable and kind and even told me somethings about my car to look out for in the near future. He goes above and beyond.
- IAImelda AguilarJan 5, 20261.0DO NOT GIVE MAVIS YOUR BUSINESS! These people have no sense of urgency, pay little to no attention to detail, and have poor customer service! This was my first visit with mavis, I bought 2 tires and made an appointment online for installation, arrived to the auto shop and there was an employee at the desk lost in thought, not on the phone or his phone, nor looking at the computer. I let him know I made an appointment for installation of 2 tires and an oil change and was told "I didn't see you had made an appointment, I would have called and told you our tires come from a third party and we need to wait for them to arrive" I was a bit annoyed that i was able to schedule an appointment online when in fact service could not be preformed same day, I understand this was a website issue but this just adds to my bad experience with mavis. The following day I go in during my lunch to get my tires and oil change, IT TOOK TWO HOURS. I had never seen people walk and type so slow, while I was waiting for my car the two employees in the front could not pick up the phones or assist a customer standing in front of them without first finishing their personal conversations! And every time they took a call they would ridicule the complaint or question from the customer after the call! Very unprofessional. To top this off, once I looked at my tires I noticed the new tires we not placed in the front like I had asked since I was advised by two other mechanics to do! I called them straight away and was told the new tires must be placed on the rear with no other explanation. Was told the previous rear tires were rotated to the front and that was a lie! The front two tires were the same from before! Now, cars are not my area of expertise, hence why I am upset at the lack of communication. There was also no sticker reminder placed on my windshield to remind me of my next oil change which adds to no attention to detaol and when driving slow my tires make an odd noise, ultimately had to go to another mechanic front to finally get my front tires replaced.
- RJReesha JacksonDec 28, 20255.0The service was amazing! Zahir was working the desk and he was awesome! answered all of our questions and very insightful definitely our go to place for now on!
- SPSafana PrinceDec 21, 20255.0I came into town and my tire light came on randomly. I pulled up and immediately Sean or Shawn (not sure how to spell it) set an expectation that it would be about a 5 minute wait and that he would call me up. He helped me in less than the quoted wait time. He was friendly and quick and got me back on the road worry free. Thanks so much! If I’m ever in town again and need tire assistance I’d gladly return and recommend this business.
- SESantana EddyDec 19, 20251.0Worst customer service I ever received on planet earth terrible customer Service this lady is not knowledgeable about what’s happening . They have one lift and be prepared to leave your car all day if you make an appointment with no notice of time frame . Next time, brush your teeth😊
Frequently Asked Questions About Mavis Tires & Brakes
What are the COVID safety practices like here?
Mavis wants you to know that your well-being and safety mean everything to us. Counters are cleaned throughout the day, we have 6ft spacing between chairs in the waiting area and when waiting in line. We also provide hand sanitizer for customers and all staff and customers are required to wear a mask. We follow CDC updates and protocol as recommended. See additional information here: https://www.mavis.com/covid-19/protocols.asp
Can I come over and fill up the air in my tire?
Yes, most Mavis locations have free tire air stations that allow you to check your tire pressure and fill up your tires for free.
Do you match tire prices from other retailers?
Yes, Mavis Tire has a low tire price guarantee, and also guarantees the price for 30 days after your purchase. Please bring the competitor price quote to your appointment or you can submit it on our website here: https://www.mavis.com/productcart/pc/_wewillbeatanyprice.asp.
Do you do wheel alignments?
Yes, for most cars, you can expect to pay approximately $89.99. Please contact your local store to get pricing or schedule an appointment for your vehicle. Find your store here: https://www.mavis.com/locations/
Do I need an appointment for you to look at my brakes?
No, an appointment is not necessary, but it’s recommended to make an appointment.
Can I wait while the work is done on my car?
Yes, you can wait inside or outside the store while the work is done. All locations have a waiting area with access to a Television and free Wi-Fi.
Do you do oil changes?
Yes, the price to perform an oil change varies by your car’s model and the type of oil it uses. We offer synthetic and conventional options.
Can I drop off my car and pick it back up?
Yes, we have overnight drop-off available. You can park your car in our lot and use dropbox to leave your keys. We will call you the next day to pick your car up.
I don’t want to wait; can I drop my car off and pick it up the same day?
Yes, you can drop your car off for same-day service and we will call you once your car is ready.
Can I get my windows tinted at Mavis?
No, we do not perform window tinting.
Do I need an appointment to get any services done?
No, we accept walk-ins for all services.
Do you fix flat tires?
Yes
Do you do state inspections?
We do state inspections but availability varies per store, please check here: https://www.mavis.com/car-inspection/ to find out if your store does inspections.
How much time does it take to do brakes?
The time to get rear brakes done depends on the vehicle. Our technicians are thorough and work diligently to get you in and out as soon as possible.
What do tires cost?
Tire prices vary by brand and size, to get an accurate cost for the tires you need, please call us or visit our website: https://www.mavis.com/productcart/pc/_shop_for_tires.asp
What types of services does Mavis Tires & Brakes offer?
Mavis Tires & Brakes offers services including brakes, alignments, oil changes, batteries, suspension, exhaust repair, and tire sales with a price match guarantee.
Do I need an appointment for car services at Mavis Tires & Brakes?
No appointment is necessary; walk-ins are accepted for all services, though appointments are recommended for brake inspections.
Does Mavis Tires & Brakes provide free tire air filling?
Yes, most Mavis locations have free tire air stations for checking and filling tire pressure at no cost.
Is there a price match guarantee on tires at Mavis?
Yes, Mavis Tire offers a low tire price guarantee and also guarantees the price for 30 days after purchase with valid competitor price quotes.
What are Mavis Tires & Brakes' business hours?
The store is open Monday to Wednesday and Friday from 8 AM to 6 PM, Thursday from 8 AM to 8:30 PM, Saturday from 8 AM to 5 PM, and Sunday from 9 AM to 5 PM.
Where is Mavis Tires & Brakes located in Charlotte?
Mavis Tires & Brakes is located at 2507 Park Rd, Charlotte, NC 28203, USA.
What payment options are accepted at Mavis Tires & Brakes?
Mavis accepts American Express, Cash, Check, Discover, Financing, Mastercard, and Visa.
Are there any nearby places I can visit while waiting for car service at Mavis Tires & Brakes?
Yes, nearby you can visit Dilworth Car Wash for a vehicle clean-up, Domino's Pizza or Taco Mama for food options, and Bulldog Beer and Wine for beverages.
How can I get to Mavis Tires & Brakes if I use nearby gas stations or transit?
You can stop by the nearby Shell gas station which also offers oil change services, making it convenient for combined automotive needs near Mavis Tires & Brakes.
Are there any community or recreational spots near Mavis Tires & Brakes?
Yes, Dilworth Community Garden is close by offering a relaxing park setting, and The Bike Gallery provides bike rentals and sporting goods for local outdoor activities.