Business Details
About
Tire ShopAuto Repair ShopBrake ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Mavis Tires & Brakes is one of the nation’s largest independent tire retailers, offering top-brand tires plus auto services like brakes, alignments, oil changes, batteries, suspension, and exhaust repair. With a wide selection backed by our tire price match guarantee, Mavis Tires & Brakes delivers trusted service and value. Come visit us today at Mavis Tires & Brakes in Charlotte.
Details
- Requires appointmentNot available
- RestroomAvailable
Location
Hours
Reviews
4.7
1,782 reviews
5 stars
1,595
4 stars
47
3 stars18
2 stars17
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional customer service, highlighting individuals like Jared, Brad, and Pat for their helpfulness and professionalism.
Efficiency
Numerous reviews noted the quick service provided, with many customers being in and out in a timely manner, even during busy hours.
Knowledgeable Staff
Customers frequently mentioned the staff's expertise and ability to diagnose and resolve issues effectively, contributing to a high level of trust.
Mixed Experiences
While many reviews were positive, there were a few negative experiences regarding service delays and communication issues, indicating inconsistency.
Value for Money
Several customers appreciated the fair pricing and discounts offered, feeling they received good value for the services provided.
- JCJackie D. Cureton2 days ago5.0I went to Mavis Tires & Brakes near Highland Shoppes in Charlotte, NC, and Jared and the staff were so helpful and efficient. They were very helpful and amicable, and explained the brake pad replacement process to me thoroughly. I would recommend this place to anyone. The Lifetime warranty on my brakes, except for the labor is what sold me. Overall the customer service was AMAZING! Thanks for making this female experience at Mavis non stressful. 😃
- AHAlina B Hyppolite2 days ago5.0I have been going to this location for years. Today they were able to squeeze me in immediately and fixed my issue. Reggie is amazing and saved my day. Thank you so much Team!
- SWSynera Wilds5 days ago5.0Great team of guys! Speedy service, fair pricing, and great customer service. I got all 4 brake pads replaced with no problem. I’d certainly recommend.
- DBDelise BakerNov 9, 20255.0I had an amazing experience at Mavis Tires in Concord! I came in during a stressful time and in a bit of a rush, but Brad went above and beyond to help me out. He was professional, kind, and made sure everything was handled quickly and efficiently. I truly appreciated the excellent service thank you, Brad and the team at Mavis Tires in Concord! Highly recommend!
- SRSha' Kiyah RichardsonOct 29, 20255.0I came to this Marvis Tires & Brakes location because I had a tire emergency. The staff was SUPER helpful, kind and patient because I don’t know much about tires. I specifically want to shout out Jared because every time I’ve came in here or called he was quick to respond and help me with my issue. I also would like to acknowledge Brad because he also answered my call about a tire order and he let me know the status right away, I would definitely recommend coming here if you have any issues!!
Frequently Asked Questions About Mavis Tires & Brakes
What are the COVID safety practices like here?
Mavis wants you to know that your well-being and safety mean everything to us. Counters are cleaned throughout the day, we have 6ft spacing between chairs in the waiting area and when waiting in line. We also provide hand sanitizer for customers and all staff and customers are required to wear a mask. We follow CDC updates and protocol as recommended. See additional information here: https://www.mavis.com/covid-19/protocols.asp
Can I come over and fill up the air in my tire?
Yes, most Mavis locations have free tire air stations that allow you to check your tire pressure and fill up your tires for free.
Do you match tire prices from other retailers?
Yes, Mavis Tire has a low tire price guarantee, and also guarantees the price for 30 days after your purchase. Please bring the competitor price quote to your appointment or you can submit it on our website here: https://www.mavis.com/productcart/pc/_wewillbeatanyprice.asp.
Do you do wheel alignments?
Yes, for most cars, you can expect to pay approximately $89.99. Please contact your local store to get pricing or schedule an appointment for your vehicle. Find your store here: https://www.mavis.com/locations/
Do I need an appointment for you to look at my brakes?
No, an appointment is not necessary, but it’s recommended to make an appointment.
Can I wait while the work is done on my car?
Yes, you can wait inside or outside the store while the work is done. All locations have a waiting area with access to a Television and free Wi-Fi.
Do you do oil changes?
Yes, the price to perform an oil change varies by your car’s model and the type of oil it uses. We offer synthetic and conventional options.
Can I drop off my car and pick it back up?
Yes, we have overnight drop-off available. You can park your car in our lot and use dropbox to leave your keys. We will call you the next day to pick your car up.
I don’t want to wait; can I drop my car off and pick it up the same day?
Yes, you can drop your car off for same-day service and we will call you once your car is ready.
Can I get my windows tinted at Mavis?
No, we do not perform window tinting.
Do I need an appointment to get any services done?
No, we accept walk-ins for all services.
Do you fix flat tires?
Yes
Do you do state inspections?
We do state inspections but availability varies per store, please check here: https://www.mavis.com/car-inspection/ to find out if your store does inspections.
How much time does it take to do brakes?
The time to get rear brakes done depends on the vehicle. Our technicians are thorough and work diligently to get you in and out as soon as possible.
What do tires cost?
Tire prices vary by brand and size, to get an accurate cost for the tires you need, please call us or visit our website: https://www.mavis.com/productcart/pc/_shop_for_tires.asp
What types of tires does Mavis Tires & Brakes offer?
Mavis Tires & Brakes offers top-brand tires including Goodyear, Michelin, Continental, Pirelli, Bridgestone, Firestone, BF Goodrich, Yokohama, Hankook, and many more to suit any budget.
Do I need an appointment for tire or brake services at Mavis Tires & Brakes?
No appointment is required as Mavis accepts walk-ins for all services, though appointments are recommended for brake inspections.
Does Mavis Tires & Brakes match tire prices from other retailers?
Yes, they offer a low tire price guarantee and will match competitor prices. The price is also guaranteed for 30 days after purchase.
Can I wait at Mavis Tires & Brakes while my car is being serviced?
Yes, customers can wait inside or outside the store. Waiting areas have access to a television and free Wi-Fi.
What are the operating hours for Mavis Tires & Brakes in Charlotte?
The store is open Monday to Wednesday and Friday from 8:00 AM to 6:00 PM, Thursday from 8:00 AM to 8:30 PM, Saturday 8:00 AM to 5:00 PM, and Sunday 9:00 AM to 5:00 PM.
Where is Mavis Tires & Brakes located in Charlotte?
It is located at 5805 Highland Shoppes Drive, Charlotte, NC 28269, USA.
Are there dining options nearby Mavis Tires & Brakes in Charlotte?
Yes, nearby eateries include Tropical Smoothie Cafe, Starbucks, NASCAR Refuel Tenders & Burgers, IHOP, Bojangles', ZENSHI Handcrafted Sushi, Wingstop, and Barista Craft for a variety of dining experiences before or after your visit.
What other services are available near Mavis Tires & Brakes for vehicle needs?
Nearby, there is The Goodyear Tire & Rubber Company offering tire and automotive services, which could be a useful alternative or complement to your visit at Mavis.
Are there places to relax or shop near Mavis Tires & Brakes in Charlotte?
Yes, the Shoppes At Highland Creek shopping center and Harris Teeter grocery store are nearby, offering opportunities for shopping or picking up essentials while your vehicle is serviced.