Jiffy Lube

4.0
537 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationBrake ShopTire ShopCar Battery Store
Jiffy Lube offers fast, quality oil changes performed by trained technicians in CHARLOTTE. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Details

  • DebitAvailable
  • Mobile paymentsAvailable

Location

Jiffy Lube
216 Eastway Dr, Charlotte, NC
28213, United States

Hours

Reviews

4.0
537 reviews
5 stars
342
4 stars
50
3 stars
29
2 stars
17
1 star
99

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the fast and efficient service, highlighting friendly and knowledgeable staff.

Customer Experience

Positive experiences were noted for the polite and attentive service, with specific mentions of staff going above and beyond.

Communication

Some customers appreciated the clear explanations provided by staff regarding services needed for their vehicles.

Pricing Concerns

Several reviews mentioned dissatisfaction with pricing, feeling that services were overpriced or unnecessary upselling occurred.

Inconsistency

There were mixed reviews about service quality, with some customers reporting negative experiences related to rudeness and incompetence.
  • EA
    Edem Archibong
    Nov 10, 2025
    1.0
    Worse set of staff, I have ever since
  • DJ
    D Justice
    Nov 5, 2025
    5.0
    Fast, friendly and knowledgeable people who treat you like a real person!
  • DB
    Doris Barnes
    Nov 5, 2025
    5.0
    London Hardy was very professional and knowledgeable and polite and courteous if my needs
  • LM
    Lindsay Mathes
    Nov 4, 2025
    1.0
    Calvin M. and Jonny M. Up-charged me as far as they could. I pulled in and told them I just needed a basic oil change and a state inspection. For reference I drive a 2021 Kia Rio. They charged me for an emissions state inspection as well as for a signature oil change. They also Up-charged the windshield wipers required for passing my inspection based on lobby prices. The prices listed in their lobby or online significantly differed from the charge shown in my bill. They recommended I get an engine flush and injection (on a newer car) by showing me the dirty oil from my oil change. The site claims to take 15 minutes (while I waited for 2hrs) as well as to have coupons available. The lack of consent for upcharges disqualified the use of the coupon I had for a conventional oil change. In addition, upon driving home my alignment also appeared to be disrupted and will need further inspection. I did agree to a tire rotation, however my car drives worse than it did prior. I am extremely disappointed in my experience and warn people against using this site unless you are extremely specific in your request for services and double check the bill. His service comment was also for me to “SMILE!!!”
  • CT
    Corey Taylor
    Oct 24, 2025
    4.0
    I was pleased with the service of my inspection. There could have been a bit more information given when finishing the process.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service