Jiffy Lube

4.0
554 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationBrake ShopTire ShopCar Battery StoreJiffy Lube
Jiffy Lube offers fast, quality oil changes performed by trained technicians in CHARLOTTE. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Details

  • DebitAvailable
  • Mobile paymentsAvailable

Location

Jiffy Lube
216 Eastway Dr, Charlotte, NC
28213, United States

Hours

Reviews

4.0
554 reviews
5 stars
355
4 stars
52
3 stars
29
2 stars
17
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting the professionalism of managers like Shane.

Service Quality

While some reviews noted excellent service and efficiency, others reported issues with upselling and poor execution of services, leading to dissatisfaction.

Wait Times

Several customers expressed frustration with long wait times, particularly when the shop was busy, despite some acknowledging quick service during less busy times.

Pricing Transparency

Customers frequently mentioned concerns about unexpected charges and upselling practices, leading to feelings of being misled regarding service costs.

Cleanliness

The cleanliness of the waiting area received mixed reviews, with some customers noting it was well-kept while others described it as filthy.
  • BY
    brain young
    Jan 3, 2026
    1.0
    Fail the Inspection: Told by Jiffy Lube: My Rotors were Bad $399 each, Brakes bad, Headlights too foggy $90 to clean, plus needed 2 tires. Then add on labor cost. Of course he said he could fix it all same-day to pass inspection. Before I could digest the enormous cost, he quickly mentioned an awesome program to help finance the bill, followed by "ready to come in and fill out the form?" already suggestively heading in the office direction. I didn't do it, instead i did my research on Jiffy Lube upsells and financing....as you should... Next, I picked a random place that does "Only Inspections" as advised, and found NONE of the work Jiffy Lube wanted to do was needed. All my vehicle needed was 2 totally burnt out lights replaced in the back, not the front, that Jiffy Lube missed. A pretty hard thing to overlook if you are really striving for high standards. Car Passed Inspection without their upsells.......Ill let you do the math. Didn't want to leave a review but don't want others to go through the same opportunistic experience.
  • MM
    Michelle Merle
    Jan 1, 2026
    5.0
    I had a fabulous experience. I needed an oil change. The gentlemen were extremely helpful, they provided more than I expected. They offered to vacuum my car. They cleaned my windshield. They were perfect gentlemen. I would definitely come back for my next oil change.
  • DD
    Donald Dean
    Jan 1, 2026
    5.0
    The technician who work my car and made recommendations made a very nice suggestion on what I needed for what I asked for when I went in and got my car running superb! I believe his name was Shane. Thanks again!
  • SS
    Spencer Shih
    Dec 28, 2025
    5.0
    Shane was super helpful and professional in helping us examine the damage done by the valet company (parking management services) at the Omni Charlotte to the undercarriage plate and confirmed that it had been re-installed correctly.
  • WJ
    Willie Jackson
    Dec 24, 2025
    4.0
    Awesome experience service provided with precise efficiency and recommended interval service per vehicle specifications. Great atmosphere with Awesome teamwork.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service