Goodyear Auto Service

3.7
187 reviews
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Business Details

1039 Alleghany Street, Charlotte, NC
28208-3894, United States
(704) 392-2163
https://www.goodyearautoservice.com/en-US/shop/NC/Charlotte/000902363-28208-3894
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About

Auto Repair ShopTire ShopGoodyear
Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company.

Details

  • DebitAvailable
  • Cash onlyNot available
  • RestroomAvailable
  • Wheelchair accessible entranceAvailable

Location

Goodyear Auto Service
1039 Alleghany Street, Charlotte, NC
28208-3894, United States

Hours

Reviews

3.7
187 reviews
5 stars
103
4 stars
20
3 stars
8
2 stars
10
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with many customers reporting rude or unprofessional behavior from staff, while others praised specific employees for their helpfulness.

Wait Times

Numerous reviews mention excessively long wait times for service, often exceeding the expected duration, leading to customer frustration.

Quality of Work

There are significant concerns regarding the quality of work performed, with reports of mistakes leading to further issues, though some customers did express satisfaction with their services.

Honesty and Transparency

Several customers appreciated the honesty of staff regarding necessary services and costs, contrasting with experiences of upselling or misinformation.

Overall Experience

While some customers had positive experiences and plan to return, many expressed dissatisfaction and indicated they would not return due to poor service.
  • NT
    Nazaarah Thompson
    Dec 22, 2025
    5.0
    I am a Lyft driver and am so appreciative of the work that Goodyear provides for my vehicle! The customer service is on point to let you understand what is going on with your car and very clear at letting you know what needs to be done! Highly recommend!
  • AA
    Alejandro Alarco
    Dec 17, 2025
    1.0
    Lino arreglé auto es malo
  • SR
    Shaun ray
    Dec 15, 2025
    1.0
    Even when making about the customer service is trash. I rent a vehicle from lyft so I deal with this location often. They dont even look me in the face when I come in, I thought maybe someone was having a bad day but its always a nasty attitude no matter the issue I come up there with. Today my check engine light came on, I set a appointment from 9am and as always the clerk was rude and didnt even acknowledge me standing in front of him as he called someone behind me to get their keys. Long story short, I've been here since 9am and now its 2:22pm and no has even came out to tell me whats wrong with my vehicle if this wasn't a mandatory site for lyft rentals I'd never come here again.
  • SF
    Stacey Forbes
    Nov 28, 2025
    1.0
    I went to Goodyear to get an inspection completed. I was I had the unfortunate encounter with Billy. His customer service skills were -1,000,000 and he was lowkey rude. If I wasn’t required to go back there I certainly wouldn’t. He didn’t explain the process and was terrible to deal with. I hope when I go back I get to deal with someone else.
  • MT
    Monique Terrell
    Nov 17, 2025
    1.0
    They had the worst customer service. I had a issue with a tire and the employee would not take a minute just to help me or even attempt because i didn't have an appointment.
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Frequently Asked Questions About Goodyear Auto Service

What types of automotive services does Goodyear Auto Service provide?

Goodyear Auto Service offers full-service tire and automotive repair, including tire sales, repairs, and oil changes.

What are the operating hours of Goodyear Auto Service?

The service center is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays.