Goodyear Auto Service

3.7
182 reviews
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Business Details

1039 Alleghany Street, Charlotte, NC
28208-3894, United States
(704) 392-2163
https://www.goodyearautoservice.com/en-US/shop/NC/Charlotte/000902363-28208-3894
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About

Auto Repair ShopTire Shop
Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company.

Details

  • DebitAvailable
  • Cash onlyNot available
  • RestroomAvailable
  • Wheelchair accessible entranceAvailable

Location

Goodyear Auto Service
1039 Alleghany Street, Charlotte, NC
28208-3894, United States

Hours

Reviews

3.7
182 reviews
5 stars
101
4 stars
20
3 stars
8
2 stars
10
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some praised staff for being friendly and helpful, while others reported poor communication and unprofessional behavior.

Wait Times

Many customers expressed frustration with long wait times for service, often exceeding expectations despite having appointments.

Quality of Work

There are concerns about the quality of work, with reports of mistakes and negligence leading to further issues with vehicles.

Honesty and Transparency

Several customers appreciated the honesty of staff regarding necessary services and costs, contrasting with experiences of upselling and misinformation.

Staff Competence

While some staff members received praise for their knowledge and helpfulness, others were criticized for lack of professionalism and accountability.
  • MT
    Monique Terrell
    6 days ago
    1.0
    They had the worst customer service. I had a issue with a tire and the employee would not take a minute just to help me or even attempt because i didn't have an appointment.
  • RB
    Rebekah Bailey
    Nov 3, 2025
    2.0
    I scheduled an appointment at this location, as I used to use their services pretty frequently once upon a time. When I showed up I was told there wasn’t a technician available until later. I recognize things come up, so I wasn’t so upset that they were short staffed, but I was more so rubbed the wrong way in that I would have really appreciated a heads up before making a trip out there just to cancel my appointment and leaving. I don’t think I’ll be coming back. I fear their customer service isn't all that great. It’s not bad, but more than anything I want to feel like they care about my concerns and time as much as I do.
  • HC
    Hippie Chick
    Sep 10, 2025
    2.0
    Scheduled an appointment for 2:30 pm, it took them 2 hours to start service on my car. When I asked the associate why it was taking so long, he said "OH it was scheduled as a drop off so we don't do it right away." Even when I presented evidence that I had scheduled the appointment for 2:30pm, he still claimed it was a drop off and not an actual appointment, but then said you're car is next in line. This service should have been completed in an hour or so...now late for work thanks to the incompetence.
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Frequently Asked Questions About Goodyear Auto Service

What types of automotive services does Goodyear Auto Service provide?

Goodyear Auto Service offers full-service tire and automotive repair, including tire sales, repairs, and oil changes.

What are the operating hours of Goodyear Auto Service?

The service center is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays.