Gerber Collision & Glass

4.6
143 reviews

About

Auto Body RepairAuto Repair ShopAuto Dent Removal ServiceGerber Collision & Glass
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!

Details

  • RestroomAvailable

Location

Gerber Collision & Glass
5010 Wilkinson Blvd, Charlotte, NC
28208, United States

Hours

Reviews

4.6
143 reviews
5 stars
118
4 stars
10
3 stars
5
2 stars
2
1 star
8

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly and professional service provided by the staff, highlighting their communication and support throughout the repair process.

Quality of Repairs

Many reviews noted the high quality of repairs, with vehicles returned in excellent condition, often looking better than before the damage.

Efficiency

Several customers appreciated the quick turnaround times for repairs, with many stating that their vehicles were completed faster than expected.

Communication

Frequent mentions of effective communication regarding updates on repair status contributed to a positive customer experience.

Mixed Experiences

While most feedback was positive, a few customers reported dissatisfaction with specific repairs and service issues, indicating some inconsistency in experiences.
  • VD
    Vonnie D.
    1 day ago
    5.0
    I wanted to extend my thanks to Gerber Collision team. Beginning with the front desk receptionist' he was exceptional, very professional and helpful. The estimator Melisa Robles took pictures of the damage and gave me the process, as to what to expect once my damaged vehicle was dropped off. Gerber worked directly with my insurance company and my insurance adjuster and kept me informed with updates. Although, it was a rocky start at the beginning due to the complexity of the claims for my vehicle, once that hurdle was overcome it was smooth sailing until completion. Inaddition, a Gerber estimator smoothed out a few minor hiccups at the end. Lastly I want to thank the team at Gerber Colision the final result was beyond my expectations! My vehicle looks great! Gerber Collision center 5 Star!
  • AK
    Austin Krum
    Dec 18, 2025
    5.0
    Completed and very happy with repair. Staff was super friendly and exceeded expectations - they were incredibly patient and super communicative. I’ve never had to file an insurance claim before, so I was a little intimidated going in, but they made the process extremely easy and painless! They worked super well with both State Farm and Hertz.
  • RJ
    Regina Johnson
    Dec 12, 2025
    5.0
    I really appreciated the text updates and the care the team took in keeping me informed. Jessica was really great about explaining the process to me, and followed up when one of the parts that I needed had been changed by the manufacturer. I was expecting a headache when my car first was hit but the Gerber team was excellent and made it easy. Thank you all!
  • GJ
    Gabe Jaklik
    Dec 11, 2025
    5.0
    Wow, what a fantastic experience. This shop is like no other. Jeff and Melisa both gave me a a professional experience from start to finish. I was greeted like a friend, like I was welcomed and already knew them, but handled so professionally and promptly. It’s rare to find employees that have this level of both emotional intelligence and job knowledge. They answered my questions concisely, thoughtfully and calmly. On top of that, my car was left in better shape than I originally had it. Not only was the damaged repaired, but it was cleaned more than before, inside and out l! Would highly recommend.
  • IA
    Imari Amarian
    Oct 9, 2025
    5.0
    Best service ever, i got into an accident which prevented my passenger door from opening i took it to them and they fixed within 3 mins, in and out with good customer service , 10/10 recommend !!

Frequently Asked Questions About Gerber Collision & Glass

What services does Gerber Collision & Glass offer?

Gerber Collision & Glass provides auto body collision repair and auto glass services, including paintless dent repair and windshield replacement, backed by a Lifetime Guarantee as long as you own your vehicle.

What are the operating hours of Gerber Collision & Glass in Charlotte?

Gerber Collision & Glass is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.