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Car Rental AgencyVan Rental
Need a rental car in Charlotte, NC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Uptown Tryon Street location today.
Location
Hours
Reviews
4.0
454 reviews
5 stars
309
4 stars
27
3 stars
20
2 stars
8
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their professionalism, empathy, and willingness to go above and beyond to resolve issues.
Vehicle Quality
Several reviews highlighted issues with vehicle cleanliness and maintenance, including receiving cars with mechanical problems or poor conditions.
Reservation Issues
Numerous customers reported problems with reservations, including cars not being available despite confirmed bookings, leading to significant frustration.
Location Experience
While some customers had positive experiences at specific locations, others reported poor service and lack of integrity at different branches.
Overall Satisfaction
Despite some negative experiences, many customers expressed a willingness to return due to positive interactions with staff and satisfactory service.
- LWLandon Watkins2 days ago1.0Rep tried to give me a car that was smaller than what I paid for when there were plenty of cars available within the size range. Then I got a car that smelled strongly like cigarettes. Overall not a great experience at all
- WWWangui3 days ago5.0Great customer service and smooth transition from dropping off my car at Caliber Collision to getting the rental at Enterprise. Loved the 2025 Nissan Altima too, lots of room, clean, smooth ride. Thanks!
- MTMichael TetreaultNov 10, 20255.0Prompt, enthusiastic service, made the process easy and quick. Will use again.
- BHBrianna HuntleyNov 3, 20255.0Our rental experience started off rocky but ended with genuine appreciation for several amazing team members who went above and beyond to turn things around. Unfortunately, the vehicle we were initially given was infested with ants, which completely compromised one of our travel days during my son’s birthday trip. We spent hours on the 1-800 customer service line getting the runaround about how and where to swap the vehicle, and ultimately had to take matters into our own hands by visiting a local store to have the van detailed and the infestation removed. Amid all the frustration, Greg Blanks at the Uptown Charlotte (1120 S Tryon St) location was truly a bright spot. From the moment we arrived, he was understanding, patient, and proactive in helping us find solutions to make things right. His professionalism and empathy made a huge difference. Greg even went the extra mile to assist with another upcoming reservation I had for the following week, ensuring that everything went smoothly the next time around — and it did! I also want to recognize Jordan, a new associate at the same Uptown location, for his thoroughness and professionalism. During my rental pickup, he carefully reviewed all optional coverages and packages, explaining their benefits for future rentals even though I declined them at the time. His attention to detail and customer-focused approach stood out — exceptional service from someone new to the team! Lastly, I want to extend my thanks to Hector, the manager at the Enterprise location on Car Care Dr. in Florida. He made sure our vehicle was properly detailed and that the ant issue was fully resolved so we could continue our trip comfortably. He also offered to swap the vehicle if a similar model became available before we headed home, showing true care for customer satisfaction. While the situation was less than ideal at first, the dedication and compassion shown by Greg, Jordan, and Hector truly redeemed the experience. Their professionalism and positive attitudes are a credit to Enterprise, and they turned what could’ve been a complete disaster into a much better outcome. Thank you to each of you for your help — you made a difficult situation so much easier to manage!
- SGShanel GriffinNov 2, 20255.0Love the staff here! I have become a regular with you all thanks for your kindness and all that you do!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Charlotte offer?
Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit various rental needs.
Where is Enterprise Rent-A-Car located in Charlotte?
Enterprise Rent-A-Car is located at 1102 S. Tryon St., Charlotte, NC 28203.
What are the operating hours for Enterprise Rent-A-Car on weekdays?
The location is open Monday through Friday from 8:00 AM to 6:00 PM.
Is Enterprise Rent-A-Car open on weekends?
Yes, it is open on Saturdays and Sundays from 8:00 AM to 12:00 PM.
Can I make a reservation online for a rental car at this location?
Yes, you can reserve a rental car online through their website.
What payment methods are accepted at Enterprise Rent-A-Car on Tryon Street?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car offer any discounts?
Yes, there are discounts available for active military members.
What nearby restaurants can I visit before or after renting a car?
You can visit nearby restaurants such as Toastique, Midnight Diner, Culinary Dropout, Vantage South End, Sixty Vines, and Piece of Havana for a variety of dining options.
Is there convenient parking near Enterprise Rent-A-Car on S. Tryon St.?
Yes, parking is available nearby at 1106 S Tryon St and 1001 Morehead Square Drive Garage.
Are there any nearby transit or transportation services close to Enterprise Rent-A-Car?
Nearby transportation services include Trailer Transportation LLC and Armstrong Transport Group which might be helpful for logistics or cargo needs.