Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Freedom Dr in Charlotte, NC is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Charlotte, NC or call us at (704) 398-0090.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
827 reviews
5 stars
454
4 stars
137
3 stars
98
2 stars
27
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were reported as rude and unhelpful.
Product Availability
Customers appreciated the availability of parts and the ability to order items that were not in stock.
Staff Knowledge
There were instances of staff being knowledgeable and helpful, but also reports of employees lacking expertise and providing incorrect information.
Store Management
Management received both commendations for their assistance and criticism for poor handling of customer issues.
Wait Times
Many customers reported long wait times and inadequate staffing during busy periods, leading to frustration.
- NLNathaniel Luciano2 days ago1.0I ordered a part for my vehicle. Wait time was one week. I had to wait more than two weeks to hear that the part still wasn’t delivered after I was forced to come to the store with receipts In hand. They expect you to call them everyday of the week get put on hold like they stay busy to than and find out about delays because there are “too busy” to call and give any updates. Worst AutoZone customer service I’ve had to deal with in North Carolina. If ever walk in there theirs barely 4 people in line at a time.
- FBface book6 days ago5.0Frank helped me 100% and led me out the door go to him if you need any help on automotive needs
- PDPeter DagostinoNov 21, 20251.0If I could give this place 0 stars I would. Accidentally bought a chagr box instead of a jump box. Went outside to use it across the street and came back. The second I walked into the store I was told by the store manager all sales are final and I cant return anything. Whole argument over a straight lie. My friends work at autozone I know for a fact they do returns. Also if that is the case maybe she can tell her employees to maybe I dont know inform the customer of that small detail ? Just an absolutely rude nasty manager at that store and definitely needs to be fired.
- LLLeeNov 17, 20251.0This is the 3rd time i’ve gotten an incorrect part from an employee after giving them the VIN to my car. I then called the south blvd location at 11:13 and told them i’m coming from far but be there before 12 to swap out the incorrect part and they watched from the inside of the building, i was unable to take my 1.5year old to the doctor that morning.
- FWFelipe Thiago WigetNov 10, 20251.0POS store and manager. Bought a part for $230 to fix my transmission that was acting up and part didn’t even work. I went to the dealership to get the part from there and it automatically worked. Tried coming to get my refund since the part was defect and the manager would not give me my money back that I spent on a defect part.
Frequently Asked Questions About AutoZone Auto Parts
What are the operating hours of AutoZone Auto Parts on weekdays?
AutoZone Auto Parts in Charlotte is open from 7:30 AM to 9:00 PM from Monday to Friday.
Does AutoZone Auto Parts offer same-day delivery services?
Yes, AutoZone Auto Parts provides same-day delivery services for customers.
Can I pick up my order in-store at AutoZone Auto Parts on Freedom Dr?
Yes, in-store pickup is available at the AutoZone Auto Parts location on 2335 Freedom Dr, Charlotte, NC.
What types of products can I find at AutoZone Auto Parts on Freedom Dr?
AutoZone offers a variety of products including auto parts, brake pads, car batteries, car accessories, and after-market automobile parts.
Where is AutoZone Auto Parts located in Charlotte, NC?
It is located at 2335 Freedom Dr, Charlotte, NC 28208, USA.
How can I contact AutoZone Auto Parts customer service?
You can reach customer service by phone at (704) 398-0090 or via email at customer.service@autozone.com.
What brands does AutoZone Auto Parts carry?
AutoZone carries brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
What nearby places can I visit before or after shopping at AutoZone on Freedom Dr?
Nearby places include Scorpio and TheScorpio Charlotte, popular gay bars and dance clubs, as well as The Mini Storage Center and local banks like Bank of America ATM, Suntrust Bank, and Truist.
Is there a convenient place nearby to get cash if I visit AutoZone on Freedom Dr?
Yes, there is a Bank of America ATM located nearby for convenient cash withdrawals.
What amenities are available near AutoZone Auto Parts on Freedom Dr that might be useful for customers?
Nearby amenities include Laundromat and auto detailing services at IWash Laundromat, event planning services like Alan Douglas Events, and several medical centers such as Novant Health Heart & Vascular Institute and Movement Family Wellness Center.