AutoZone Auto Parts

4.3
452 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Monroe Road in Charlotte, NC is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Charlotte, NC or call us at (704) 332-1980.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
3714 Monroe Rd, Charlotte, NC
28205, United States

Hours

Reviews

4.3
452 reviews
5 stars
300
4 stars
78
3 stars
24
2 stars
13
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of staff members, particularly highlighting employees like Andre, Irene, and Marcus for their exceptional service.

Mixed Experiences

While some customers had positive interactions, others reported rude behavior from certain employees, leading to dissatisfaction and complaints about discrimination.

Product Knowledge

Several reviews noted the staff's knowledge about products and services, with specific mentions of employees providing helpful advice and assistance during installations.

Efficiency

Customers appreciated the quick service, especially during busy times, with many noting that their battery replacements and other services were completed promptly.
  • MA
    Mohamed Ali
    Dec 20, 2025
    5.0
    Well done this store employs all they are helpful people talking care customers always have do their best to help them get their
  • GW
    Green Wu
    Dec 20, 2025
    1.0
    AVOID THIS PLACE! I showed up at 6:30 needing a new battery. The man at the counter, Mohamed, informed me that they cannot do installs after dark. That was fine by me, i was very thankful that they let me borrow their tools in order to change it myself. While changing the battery, one of the nuts had riunded corners, and was giving me problems. I went in to ask them if they had a different tool, but Mohamed insisted i had the wrong size. I let him try for himself, and he quickly realized that I did, in fact, have the right size, and that the nut was stripped. He then proceeded to blame me for doing this in his frustration with getting it off. He refused to get a decent pair of pliers which, obviously, would have solved the issue from the beginning, and is all i asked him for. After that the other lady was nice enough to come out with a pair of decent pliers and we got it off. After making sure my car started, i returned their tools, only for Mohamed to come out to my car and accuse me of stealing his tools. I told him i sat them on the counter, and he began to get indignant. I walked in, showed him where they were sitting, at which point he, once again, realized his mistake but refused to apologize. His coworker doesnt seem too fond of him either.
  • TH
    Tom Holmes
    Dec 17, 2025
    5.0
    Irene at the Monroe Rd AutoZone was great. Helped me all the way through my issue
  • JB
    jessica bryant
    Dec 11, 2025
    1.0
    2 Hispanics employees I asked them a question they said they could not step outside and look at my battery it was only 6:30 and then they started speaking Spanish and laughing so I would not recommend this location at all
  • MM
    Michael Marin
    Nov 7, 2025
    5.0
    Came in-person on 11/5/25 during rush hour time, fairly busy, as traffic does, it flowed quickly. Purpose for my visit was to purchase and replace a car battery & purchase a car starter for 2011 Toyota Corolla. Website says a purchase of a battery grants a free installation. Was pleased to have the pleasure of meeting employee named Jaxson. Jaxson was the employee/technician who replaced the battery. Jaxson deserves more credit than this review, I did not bring him an easily removable battery— in fact, the terminals were corroded together somewhat and needless to say it was a pain in the a$ for him to remove but he got the job done, applied some elbow grease to prevent a future problem and even educated me on the car maintenance and various other matters pertaining to the engine components etc… I appreciate Jaxson for his professionalism and audaciousness to remove the battery despite the circumstances brought to him and thank you for the educational lecture. We had a great conversation. Irene, the store manager, was also a helpful lady in selling us the car starter. Good staff overall, close nearby from my dwelling. Will keep this location in mind for any future car purchases and accessories.

Frequently Asked Questions About AutoZone Auto Parts

What are the operating hours for AutoZone Auto Parts on weekdays?

AutoZone Auto Parts in Charlotte, NC is open Monday through Friday from 7:30 AM to 9:00 PM.

Does AutoZone Auto Parts offer in-store pickup and delivery services?

Yes, AutoZone Auto Parts offers both in-store pickup and same-day delivery services for your convenience.