Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Mt Holly-Huntersville Rd in Charlotte, NC is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Charlotte, NC or call us at (704) 399-0565.
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude behavior and poor service.
Knowledgeable Staff
Several reviews highlighted the expertise and helpfulness of specific employees, particularly in diagnosing issues and providing recommendations.
Product Availability
Customers expressed frustration with inventory issues, including incorrect parts being provided and items not being in stock despite online availability.
Store Experience
The overall store experience varied, with some customers appreciating the cleanliness and organization, while others noted inefficiencies and lack of assistance.
Pricing Concerns
Some customers felt that prices were higher compared to competitors and expressed dissatisfaction with the price matching policy.
BW
Benjamin Wilson
Nov 16, 2025
1.0
Terrible customer service. The store was not open on time when I went one morning. Just stupid
CC
Chuck
Oct 24, 2025
1.0
Extremely rude ! Needs to work on their customer service. I recommend going elsewhere if you want to be treated Fairly.
NF
Nancy Fleming
Oct 23, 2025
5.0
Excellent service!
FR
Faviana Rampolla
Sep 11, 2025
1.0
They are humiliating, they say rude things, they do not serve you with kindness.
business account and they treat my business and me as the owner like garbage
DD
Destiny
Sep 2, 2025
5.0
When I tell you, this is the best customer service I’ve had at any AutoZone all the employees was great but when they couldn’t figure out, they didn’t hesitate to go get Mark their store manager, and he was awesome. They was all awesome but shout out to mark y’all put the great store manager. Thank y’all so much for the help at store 4891