Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 2726 W Sugar Creek Rd in Charlotte offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.0
300 reviews
5 stars
154
4 stars
75
3 stars
21
2 stars
14
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for poor attitudes and unprofessional behavior.
Product Availability
Customers noted that the store often has the parts they need, but there were instances of stock issues and difficulty finding specific items.
Staff Knowledge
Feedback indicates variability in staff knowledge; some employees were described as knowledgeable and helpful, while others were seen as lacking expertise.
Store Environment
The store is generally described as clean and well-stocked, but some customers reported long wait times and understaffing.
Return Policy Issues
Several customers expressed frustration with the return policy and the handling of exchanges, particularly regarding battery purchases.
- CRChastity RoulacOct 28, 20254.0Big shoutout to Marvin and Charlie, they went above and beyond to help me out! After finding out that Tyleek, the manager, had installed the wrong battery in my car, Charlie even changed the battery in the rain to make things right. Both Marvin and Charlie handled the situation professionally and made sure I was taken care of, even though the mistake wasn’t theirs. When I first went to another Advance Auto(Rocky River Rd) I was told I’d have to go back to the original store to fix their mistake, that was really inconvenient and could’ve led to me getting hurt with the wrong battery installed. Also, the battery testing equipment definitely needs updating because the wrong battery was dead, yet the tester showed it as “good.” Still, huge thanks to Marvin and Charlie for their excellent customer service and for turning a bad experience into a positive one. They truly deserve recognition!
- SOShayana OakleyOct 22, 20255.0Marvin just saved me $100*! I came to do a diagnostic recently and not only did he do that service for me, he gave me VALUABLE insight, picked out the right products I needed for my car and I was able to fix my issue immediately. And he saved me soooo much money in the process. Thank you SO much Marvin for your professionalism and knowledge. Love this location!
- RBRichard BauderOct 10, 20255.0My first choice when searching for the best price
- CWChase WhitfieldOct 6, 20253.0Many parts, but is hard to find someone for advice here, is hard for a woman!
- LBLeudis mercedes BáezSep 7, 20251.0Today I had the most unpleasant experience I have ever had anywhere else, today Sunday September 7 2025 at 9:00 am, I was looking for a part I needed, and the two people who were there were angry and were claiming that I had 12 days working without days off, one of them told me that he could not serve me because I had not entered the work clock but I did not know if he was expressing himself or he was challenging me, he had an angry and uncomfortable attitude, the attitude that those people had is not what a person who is providing customer service should have, what an unpleasant experience, challenging attitudes, and if you look at your cameras you will realize that I spoke to him very politely.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What automotive products and services does Advance Auto Parts at 2726 W Sugar Creek Rd offer?
They offer automotive aftermarket products including batteries, oil filters, motor oil, brakes, wipers, alternators, and A/C recharge kits. Services include free battery testing, battery and wiper installations with purchase, engine code scanning, starter and alternator testing, and battery and oil recycling.
Does Advance Auto Parts install car batteries?
Yes, they offer free battery installation with purchase. Battery testing and recycling services are also available, even if you did not buy the battery from them.
Can I get my windshield wipers installed at the store?
Yes, Advance Auto Parts will install your windshield wipers for free with purchase. Exclusions may apply.
What are the store hours of Advance Auto Parts in Charlotte?
The store is open Monday to Saturday from 8:00 AM to 9:00 PM and Sunday from 9:00 AM to 8:00 PM.
Does Advance Auto Parts recycle used motor oil and batteries?
Yes, they recycle used motor oil and batteries for free. Some exclusions may apply.
Do they offer any discounts?
Yes, a 10% military discount is available for active duty and veteran service members.
Can a Team Member scan my check engine light codes?
Yes, the staff can scan engine codes for you free of charge. Exclusions may apply.
Are there other Advance Auto Parts locations nearby?
Yes, there is another Advance Auto Parts nearby as listed in the area.
What nearby places can I visit before or after shopping at Advance Auto Parts?
You can visit nearby places like Derita Dairy Bar & Grill for a meal or ice cream, or Puckett's for drinks and music. Also, Family Dollar is close by for discount shopping.
Are there convenient services near Advance Auto Parts that might help customers?
Yes, nearby services include UPS Access Point location for shipping needs, KeyMe Locksmiths for key services, and Wells Fargo Bank with ATMs for financial transactions.