Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 9309 Strause Dr in Charlotte offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.3
283 reviews
5 stars
183
4 stars
50
3 stars
23
2 stars
7
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Samantha and David for their exceptional service.
Knowledge and Assistance
While some employees were noted for their helpfulness and knowledge, others were criticized for lacking basic training and product knowledge.
Store Operations
There were complaints about the store being unattended at times and issues with opening hours, leading to customer frustration.
Product Availability
Customers appreciated the wide range of products available, although some expressed disappointment when specific items were not in stock.
Mixed Experiences
While many reviews were positive, there were notable negative experiences regarding customer service and management, indicating inconsistency in service quality.
- RRRayner Rodríguez (Ray)Nov 9, 20251.0I bought 2 sockets here but they weren’t the right size, I went to return them or change it for a smaller one and the lady on the desk told me that they don’t accept returns with a bad mood. Do better Advanced Auto Parts with your staff. Any store you can return or exchange tools, this is not the way to give a great customer experience
- JDJonathan DarityOct 25, 20255.0Go there often very friendly people always helpful
- DBDomingo BAug 10, 20255.0Great Customer Service manager was great
- AAAshleyAug 3, 20253.0Employees were polite but not very knowledgeable. There should be basic training about auto needs in my opinion. Also store was left unattended and a customer was looking for an employee to assist with her purchase. Good thing she was a good Samaritan.
- MGMelissa GayJul 19, 20255.0Very friendly service.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
Where is the Advance Auto Parts store located in Charlotte?
The Advance Auto Parts store is located at 9309 Strause Dr, Charlotte, NC 28214.
What are the Advance Auto Parts store hours?
The store is open Monday through Saturday from 8:00 AM to 9:00 PM and Sunday from 9:00 AM to 8:00 PM.
Does Advance Auto Parts offer battery installation services?
Yes, Advance Auto Parts offers free battery installation with purchase at most locations, including battery testing and recycling.
Can I recycle my used motor oil at Advance Auto Parts?
Yes, the store recycles used motor oil for free. Exclusions may apply.
What payment methods are accepted at Advance Auto Parts?
Payment options include American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Advance Auto Parts offer curbside pickup?
Yes, Advance Auto Parts provides curbside pickup services for customer convenience.
Are there any nearby grocery stores where I can shop after visiting Advance Auto Parts?
Yes, Food Lion and Family Dollar are nearby grocery stores you might visit after shopping at Advance Auto Parts.
Where can I find dining options near Advance Auto Parts?
Nearby dining options include Jin Jin Chinese Restaurant, Subway, Punta Mare, and Krispy Krunchy Chicken.
Are there nearby gas stations to fuel up after your visit?
Shell gas stations are located near Advance Auto Parts, making it convenient to refuel your vehicle before or after your visit.
Is there any nearby financial service or ATM close to Advance Auto Parts?
Yes, LibertyX Bitcoin ATM and Coinstar are nearby financial service locations and ATMs for your convenience.