Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 2142 Rocky River Rd in Charlotte offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.4
265 reviews
5 stars
171
4 stars
59
3 stars
18
2 stars
5
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Dennis and Rosie for their exceptional service.
Product Knowledge
Several reviews noted the staff's expertise and ability to assist customers in finding the right parts and solutions for their automotive needs.
Mixed Experiences
While many customers had positive interactions, some reported rude or unhelpful service, particularly from certain employees, leading to frustration.
Store Environment
The store was generally described as clean and well-organized, with a good selection of products available.
Return Policy Issues
A few customers expressed dissatisfaction with the store's return policy, particularly regarding the inability to return items shortly after purchase.
- RRRyanOct 30, 20255.0Got a battery swapped out, service was quick and friendly!
- KWKimberly WeathersSep 28, 20255.0Service with a smile! I stopped in for new wiper blades and the staff helped me pick the correct blades and installed them, all in less than 10 minutes. Both were very friendly and helpful.
- LBLennie BradfordSep 24, 20251.0Feeling out this survey, I honestly forgot how rude things were when I came in today. I was not greeted and it was noticeable as it appears the manager was standing by himself at the front register and did not say a thing. It felt extremely awkward. I bought a bolt that I was skeptical to buy but the manager advised that it was for the truck that I have so I took his word for it. It turns out that it was the wrong size bolt and when I bought it back looking to return it for the correct size he said (the mgr) would not return it. I told him that I would be fine with exchanging or store credit but he would not do either. I asked multiple times about exchanging it because I never had this issue in the past 20 years and I have spent thousands of dollars at advance over the past 20 years as my main auto parts supplier on my older cars and trucks. This is actually on top of the fact that I was sent a brake hose in the mail that should have included the washers from advance but did not the previous day. After not being able to exchange or obtain store credit for a part the manager advised would work, I went to NAPA on Albemarle Rd and they did have the correct size and they also gave me the additional washers that Advance should have sent me for free. They have just gained a very loyal customer. Its a shame but I cannot afford to waste money like this at a store and feeling slightly disrespected as a customer. In my honest opinion, the Rocky River store where I bought the bolt from has not had the same service I used to be used to a couple years ago. Lastly, per the question above, I asked the manager at checkout if I can use my Speed Perks credit and he said, you can use it online... I am sure I am missing something in this review but I will leave it at that for now. I will be enjoying NAPA after I use up whatever is left on my Speed Perks credit.
- FVFre VSep 24, 20255.0Came in to have my battery replaced, and Dennis was able to get my car running again in no time. Fast and friendly service!!
- WWWaltAug 12, 20255.0I had to stop in for some new windshield wipers and Dennis went above and beyond to help with picking the correct blades. He also came out in the pouring rain to install them for me without any complaints. Top notch customer service and very nice gentleman. Thanks again Dennis!
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What types of automotive products does Advance Auto Parts at 2142 Rocky River Rd in Charlotte offer?
Advance Auto Parts offers new parts and accessories such as car batteries, motor oil, brakes and rotors, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits suitable for all makes and models.
Does Advance Auto Parts provide battery installation services?
Yes, Advance Auto Parts offers free battery installation with the purchase of most batteries at this location. They also provide free battery testing and recycling services.
Can I get my car’s check engine light scanned at Advance Auto Parts?
Yes, one of the Team Members can scan the engine codes for your vehicle at no cost, with some exclusions possibly applying.
Does the store offer windshield wiper installation?
Yes, Advance Auto Parts will install your windshield wipers for free with purchase, subject to some exclusions.
Are there any discounts available at this Advance Auto Parts location?
A 10% military discount is offered for active duty and veteran service members.
What payment options are accepted at this location?
Payments can be made using American Express, Cash, Check, Discover, Mastercard, and Visa.
What are the store hours for Advance Auto Parts at 2142 Rocky River Rd?
The store is open Monday through Saturday from 8:00 AM to 9:00 PM and on Sunday from 9:00 AM to 8:00 PM.
Is curbside pickup available at Advance Auto Parts?
Yes, this location offers curbside pickup services for customer convenience.
Are there nearby places where I can send or receive packages when visiting Advance Auto Parts?
Yes, there are multiple UPS Access Point locations and USPS post offices near Advance Auto Parts, which can be convenient for shipping or receiving packages before or after your visit.
Where can I grab a quick meal or snack near Advance Auto Parts?
Several nearby Subway sandwich shops and a Redbox kiosk are available close to Advance Auto Parts, making it easy to get food or entertainment before or after your visit.
Are there nearby gas stations near Advance Auto Parts for refueling?
Yes, Kangaroo Express, Shell, Marathon Gas, and Circle K gas stations are located near Advance Auto Parts, providing convenient refueling options if you are shopping for auto products or repairs.