Alamo Rent A Car

Reviews

• BB

  Ben Bauer

  2 days ago
  5.0
  I wanted to take a moment to express my sincere gratitude for the outstanding service I received from one of your employees today, Caria, during my recent experience at the Douglas Charlotte Airport in North Carolina. On a day filled with challenges and obstacles, meeting Caria was a true blessing. I encountered some difficulties with my car booking through Alamo, but within just five minutes, Caria resolved all my issues and completely turned my day around. Her dedication and willingness to go above and beyond made a significant impact on my experience. I would rate my interaction with her a remarkable 20/10. Employees like Caria deserve to be recognized, appreciated, and rewarded for their exceptional service. Thanks to her, I will undoubtedly continue to choose Alamo for my future rental needs.
• EW

  Ernest Williams

  4 days ago
  3.0
  The rates were affordable and the car we selected was nice. While we were waiting to get our vehicle we were witnesses to multiple people being frustrated with not being able to get the car that they had selected and not being notified prior to arriving. This was truly sad so be careful and be proactive prior to arriving. Last but not least the attendant that we had to deal with was very unprofessional. Her attitude and demeanor towards us was disturbing to say the least. She treated us like any questions that we asked her was bothersome to her. I literally had to ask her if I was bothering her. To solidify my feelings the gentleman immediately that she was attending to immediately after me ended up asking her the exact same question. I would use Alamo again in the future with hopes of not having to interact with her again.
• KS

  Kenneth Sanford

  6 days ago
  5.0
  I appreciate the fact that I was able to get my rental promptly when I arrived at Charlotte airport. Other companies sometimes don't have a car ready for you, which is mind-boggling. The desk attendant was very nice and professional. We got to choose the car we wanted, and the car ( A Chevy Trax) was perfect for our needs, very comfortable and clean. When we returned the car on a busy Monday morning, we were greeted by Jose, who was very courteous, friendly and professional. We are once again 100% satisfied with our treatment and experience. That's why we choose to rent from Alamo. Keep up the great work!
• KJ

  Kris Jetzer

  Apr 2, 2026
  1.0
  Your customer service agent was extremely rude and unprofessional. This was the same agent photographed in Kendall Lee’s one-star review. At no point while checking in did she even bother to make eye contact, offer a greeting, or say thank you. During the check-in process I asked her to repeat her question. Her response was, “Ok, I’m done with you!” She then tossed the paperwork on the counter and dismissed me. I am still unsure why she took an attitude. It was neither crowded nor was there an issue with the reservation. There was nothing that could have reasonably provoked such treatment. This woman has no business being involved in customer service with her nasty, unprofessional attitude.
• KS

  Kim Schioldan

  Mar 31, 2026
  3.0
  Alamo is a great company, their process are smooth and vehicles new and all is great, the reason for only 3 stars is the experience we had at the check out counter in Charlotte airport Wednesday 03/25/26 at about 945pm, the heavy set black woman was so rude and uninterested in anything related to customer service that it was farcical, it was so bad that had their not been a wait at the Enterprice counter next to us I would have flat out canceled this reservation and gone to Enterprice, this woman should have ZERO customer facing interactions period.

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