Enterprise Rent-A-Car

Reviews

• LV

  Laura Visoskas

  6 days ago
  2.0
  The exterior car was absolutely filthy! I had to clean the windshield inside and out and all the windows.
• RM

  Redd Marie

  Jan 3, 2026
  5.0
  Top tier experience!! Friendly, knowledgeable and respectful customer service! Clean & reliable vehicles. Made the Christmas weekend even more enjoyable!
• RG

  Robert Gunning

  Dec 30, 2025
  5.0
  fast, courteous in person service at the E. Franklin St location near my office. The app is easy to use too
• SS

  shadae24

  Dec 19, 2025
  2.0
  We rented from Enterprise(Chapel Hill) repeatedly for well over a year. We spent so much money on Enterprise rentals what our experience with them ended up being kind of sad. We would make sure the car was clean inside and out before we brought the rental back every single time! There were staff there who admitted to us that most of their customers didn't do that and how much they appreciated it. You would think a business that has customers doing that and spending that much money on their service would be a little bit more accommodating when glitches in situations come up. Their online self-pay service worked when it wanted to which often times caused our payments to be late because we were not always able to come to the office personally to make a payment. That's what the online option is supposed to be for! But instead of getting understanding, we will end up getting Sly threats of what they're going to have to do next time we rent if we don't pay in time! And the threats were lies half the time! It's like they forgot that we had been renting from them for as long as we had been, so when they would tell certain lies we KNEW they were lying. Like telling us if we don't have the vehicle back before 5pm something was going to happen... I'm sorry something like what sir? Because the last time we were late making a payment Enterprise just pulled it from the security deposit like you're always supposed to... So we tested it out cuz we knew that was a lie. We didn't make the payment till almost 5:30p. And guess what happened absolutely nothing! Why are you threatening us on something that's not new to us. YOUR app is the one that's not working correctly for your customer! Customer service constitutes that you do whatever you have to to accommodate that customer that is trying to pay their bill! Instead of treating them like their bums who are trying to skip on their bill which literally made no sense since we continue to keep renting from them as often as we did! We literally were getting a rental from them once or twice a month!! The only thing they're bad attitude did was speed up the process of getting our own personal vehicle, lol. They are lucky we did not report them individually for telling lies! They also would accuse us of smoking in the vehicles when yes we are smokers but not in the vehicles. We weren't trying to have to pay those fees! But if you know smokers, smoke follows them and it will get in the vehicle a bit. WHICH IS ONE OF THE REASONS WHY WE CLEAN THE VEHICLES BEFORE RETURNING THEM! Funny right? The smoking customers that are not even smoking in the cars but are STILL cleaning the cars out respectfully are getting accused of being the trifling customers. But they would turn vehicles over to us that OBVIOUSLY was smoked in by the previous renter! Ashes all over and smoke in the air. WE could have cleaned that better! But they turn it over to us after accusing us of smoking... laughably insulting!! This will seriously affect our decision in future rentals with this location unfortunately because it started out great! But fortunately for us that will be a long time from now since we have our own whip again! Yay for us! :)
• LK

  Laura Kibler

  Nov 25, 2025
  1.0
  I went in 2 weeks before needed a specific standard suv awd vehicle. I was told no problem book direct with us not online “ I’ll take care of you”. Reservation was $20+ more booking direct with them. He said stop in Saturday before and I’ll have an idea what will be available. I do, they have nothing there and maybe a GMC Terrain on date I need it. I arrive bright and early nothing but 2 sub compact 2wd suvs. I had foot surgery needed larger suv. I’m upset and say I need standard size like I reserved. He call someone who has larger one to see if they will bring it in and “he’ll give them a sweet ride”. I hear the person say I have to bring it in there’s an issue with it anyway. Oh great I think, he still wants me to take that. I asked can you get something from airport or transfer reservation to airport “no”. He then cancels my reservation. DO NOT USE THESE GUYS- they reserve what you think you’re going to get and then try to put you in lesser vehicle same price. I watched them do it to 2 people besides me. He laughed at me for wanting what I reserved and when I said I reserved standard awd suv, he snapped at me you didn’t pay for anything yet. Terrible service- they will respond to contact corporate but corporate does nothing. It’s a joke CHRISTOPHER I DID CONTACT ONLINE AND PHONE - TOLD SOMEONE WOULD CALL - NO ONE CALLED, SO NO RESPONSE OR HELP. SO HOW ABOUT SOMEONE ACTUALLY CALL BACK. I WOULD WELCOME A CALL- CHAPEL HILL HAS MY NUMBER. ATTACHED PICTURE OF WHAT YOU GET FROM LINK THEY GIVE YOU.

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