Enterprise Rent-A-Car

Reviews

• JG

  Jazz Gray

  1 day ago
  1.0
  Part 1 Worst enterprise location in ENTERPRISE HISTORY! These 3 men who don't belong in any type of authority positions. Micheal Baker, Nas Jones and Randy the new guy had me come 2 hours away for a rewrite knowing they weren't going to give me a car, take the car I had and leave me STRANDED! A few weeks ago, Nas text me telling me to come bring the car in it needed to be traded out and that my payments were going up (I've been renting since December 27th,2024) I was so pissed he text me talking reckless to me, which I allowed to go on for several months. 2 weeks prior to him texting me, I was there to do a rewrite. So when he rushed me to get there I take off work which I kept doing to go there and end up losing my job, just for me to get there and he tells me he don't have a car and charges me this ridiculous price. I was supposed to be meeting with his boss Micheal baker but he was a no-show and Nas gave me his email. I got Enterprise Corporate on the phone who put me through to Micheal, who informed me Nas WAS NOT supposed to charge me and I wasn't supposed to do a rewrite. Now I'm very pissed BECAUSE I LOST MY JOB FOR NOTHING!! PART 2 COMING
• KC

  Karen Cole

  Nov 13, 2025
  5.0
  I have been renting from Enterprise for years and have always received exceptional service!
• JS

  Jon S

  Nov 9, 2025
  5.0
  I've been renting from this Chapel Hill office since 2011 and I have never been disappointed. Staff that has come thru over the years were truly special in taking care of customers' wants & needs; I've been lucky to enjoy their service. Recent experience with staff member(s): Naz J., (particularly, who went to the extra length in finding me an alternative....), Mses. Cleona P. and Lisa R., reaffirms my reason for renting from this office, and not only that, but Enterprise being my #1 choice for renting. Keep finding staff like the above to help promote Enterprise's mission of satisfaction!
• KB

  Keniya Black

  Oct 23, 2025
  1.0
  The customer service here is a joke. I spoke with a manager who told me I could come in with my ID to be added as an authorized driver on my father’s rental. Simple enough, right? Wrong. When I arrived, the Assistant Manager Lisa R told me she needed a “verbal” from my insurance first. I called my insurance immediately and got that handled. Then she suddenly claimed she needed some other “authorization statement” but couldn’t explain what that was supposed to be. My insurance representative said they could put a note in the system confirming I was authorized, and Lisa agreed that would work. Of course, that note “didn’t show up” on her end until after the office closed. Then she called to say they now needed the reservation to be in my name. So we went from needing a verbal, to needing an authorization, to needing a brand-new reservation. Completely unprofessional and confusing. The next morning, I spoke to the branch manager named Naz, who said the note in their system was all they needed and to just bring my ID. Five minutes later, they called back to say, actually, I would need the reservation in my name after all. It’s like nobody there knows what they’re doing. I called back and spoke to Lisa again, explaining my frustration with the constant back-and-forth. I asked for her manager, who conveniently wasn’t in today. She then refused to help and told me to go to the WF location instead. I called the WF branch, and they confirmed that the authorization note was perfectly fine. Clearly, this issue is specific to this location and Lisa When I called back to clarify, another employee put me on hold mid-sentence, and Lisa picked up again with the same dismissive attitude. When I tried to ask a question to make sure I understood their constantly changing requirements, she interrupted and said, “Can I talk now?” in a rude tone. Ultimately I had to go all the way to WF because this location has no ideas what they’re doing. The entire experience was disorganized, frustrating, and unacceptable. Lisa R should not be in any kind of management position. She was rude, dismissive, and completely unprofessional. Go literally anywhere else, or at least request not to work with Lisa R.
• FM

  Forrest Mason

  Oct 23, 2025
  1.0
  This location is an absolute joke. I made a reservation weeks ago and now they're calling me two hours before I'm supposed to pick up a car to say they don't have any cars for me and that they won't any time soon. I now have zero time to make a new plan even though they knew they wouldn't be able to fulfill the reservation days ago. The lady who called was incredibly unhelpful and standoffish acting like I was messing up her day. The lack of professionalism was unbelievable.

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