Enterprise Rent-A-Car

Reviews

• KA

  Kyta A

  2 days ago
  5.0
  If you need a rental in the area, this is where you need to go. They had a compact suv option in stock for me, and I was in and out in 10 minutes. Great experience and great price.
• GC

  Greg Christianson

  3 days ago
  5.0
  I might be too used to airport rental car service (e.g. not the best) but this center's service has been exceptional! Pick-up was quick, staff was polite and efficient. Had follow-up calls and they were again polite, extremely helpful, and happy people. Great place and highly recommend!
• JG

  Julia Gamas

  Feb 20, 2026
  5.0
  Excellent and prompt service from the manager who gave us our car and Clee upon return. Car was clean and in good condition. No hassle or trouble.
• KV

  Kate Vessey

  Feb 10, 2026
  5.0
  Best experience I've ever had with renting a car! Great team at Enterprise on Franklin St. Chapel Hill!
• AL

  Adam Lugsch-Tehle

  Jan 23, 2026
  1.0
  1 Star - Corporate Gaslighting at Its Finest: Condescending, Unhelpful, and Borderline Incompetent I wish I could give Enterprise zero stars for the treatment I received from their corporate office in St. Louis, MO. The Issue: After being promised a weekly rate by the Chapel Hill branch, I was later told it couldn’t be honored. When I escalated to corporate for resolution, I was connected with Tyler from the St. Louis office, and what followed was one of the most condescending, unprofessional customer service experiences I’ve ever had. Tyler’s “Customer Service”: Tyler spoke to me like I was a child who needed to be disciplined, not a paying customer seeking resolution to a legitimate problem. He: ∙ Refused to honor the weekly rate that was promised to me ∙ Cited some internal policy “on file” but refused to share it with me, claiming Enterprise doesn’t share internal notes with customers (convenient, right?) ∙ Sent a message to the Chapel Hill branch manager instead of actually solving the problem ∙ Gave me “warnings” as if I were being scolded, not serviced ∙ Spoke in a paternalistic, talking-down manner throughout the entire call ∙ Struggled to keep his own composure when I asked reasonable questions ∙ Couldn’t (or wouldn’t) make a single decision to resolve the issue The Final Insult: When I asked to speak with Tyler’s supervisor to escalate further, he informed me that supervisors at Enterprise corporate “don’t take calls.” He graciously offered to share my feedback with his supervisor himself. Let me be crystal clear: I have zero confidence that feedback will ever reach anyone, and even if it does, I have zero confidence anything will be done about it. This is corporate accountability theater at its worst. Bottom Line: Enterprise Corporate in St. Louis operates like a brick wall designed to exhaust customers into giving up. Tyler exemplifies everything wrong with modern customer service: condescending, evasive, powerless to help, and more interested in protecting the company than serving the customer who was lied to by their own branch. If you value your time, your sanity, and being treated with basic human respect, rent from literally any other car rental company. Enterprise has shown me they don’t deserve my business, and after this experience, they certainly won’t get it again. To Enterprise Leadership (if you’re reading this): Train your corporate representatives to solve problems, not lecture customers. Honor the commitments your branches make. And if your supervisors “don’t take calls,” then you’ve built a system designed to avoid accountability, not provide service. Absolutely unacceptable.