Business Details
About
Auto Repair Shop
Brown’s Automotive comprehensive auto services can fix any of the problems your vehicle is experiencing. From walk-ins and same day service to our free shuttle service and Wi-Fi in our comfortable waiting room, we make everything from oil changes to transmission repair easy.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.9
797 reviews
5 stars
755
4 stars
25
3 stars4
2 stars7
1 star6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, accommodating, and professional staff, highlighting their excellent communication and willingness to help.
Quality of Work
Many reviews noted the thoroughness and quality of the repairs, with detailed evaluations and transparent pricing.
Trustworthiness
Several customers expressed trust in the shop, appreciating the honest assessments and lack of pressure for unnecessary services.
Timeliness
The business was frequently commended for completing services in a timely manner, often ahead of schedule.
Community Engagement
Customers appreciated the shop's involvement in the community and the personal touch in their service, making them feel valued.
- NGNatalie Garcia3 days ago5.0My car broke down and I towed it to Brown’s. I will continue to come here. They are very proactive, professional, and have great communication. They spend a lot of time running diagnostics on my car and were very diligent. I would 100% recommend if you are looking for the best technicians to work on your car with care!
- DEDon EmeryDec 22, 20255.0Brown's Automotive is the best! -10 stars on a five star scale! We have been customers for 10 years and keep going back because of their excellence on all counts - fair price, technical expertise, timely job completion, excellent crew and always friendly, accommodating manner.
- SMSarah MorehouseDec 21, 20252.0I’ve been coming to Brown’s for over a decade and no longer believe this is a trustworthy shop. Communication is contradictory and inaccurate, and I’m sad I won’t be returning.
- WKWilliam KnightDec 14, 20255.0Staff was excellent and took care of the issue I had and pointed out another item that needed attention but with no pressure. I greatly appreciated their quality service and will return as needed.
- JPJames ProperDec 9, 20255.0Our Subaru Ascent was due for its annual safety inspection in December. While it passed inspection, the technician provided us with a detailed report, including photos and videos of the vehicle, of items that merit attention now or in the near future. This report is very thorough and very helpful for planning our next services. We have been very pleased with the service and honesty at Brown’s Automotive since we arrived in Chapel Hill in March, 2018.
Frequently Asked Questions About Brown's Automotive
Where is Brown's Automotive located?
Brown's Automotive is located at 11744-B US 15-501 North, Chapel Hill, NC 27517, USA.
What are the working hours of Brown's Automotive?
Brown's Automotive is open Monday to Thursday from 7:00 AM to 5:30 PM and is closed on Friday, Saturday, and Sunday.
Does Brown's Automotive accept walk-in customers or require appointments?
Brown's Automotive requires appointments but also offers walk-in services.
What types of automotive services does Brown's Automotive provide?
Brown's Automotive offers comprehensive auto services including oil changes, transmission repairs, brake services, tire repairs, wheel alignment, and auto tune-ups.
Is Brown's Automotive wheelchair accessible?
Yes, Brown's Automotive has a wheelchair accessible entrance, parking, and restroom facilities.
What payment methods are accepted at Brown's Automotive?
Brown's Automotive accepts debit cards, credit cards, and mobile NFC payments; it does not require cash only.
Does Brown's Automotive provide any customer amenities while waiting?
Yes, they offer free Wi-Fi in a comfortable waiting room and provide a free shuttle service for customers.
Are there other automotive service providers near Brown's Automotive?
Yes, nearby there are CARSTAR CarSmart Collision Chapel Hill, CarSmart Collision, and Classic Collision which offer auto glass and body shop services.
What dining options are available near Brown's Automotive?
Nearby dining options include Ta Contento (Mexican restaurant and food truck), Burger King (fast food), SaBeans (coffee shop and cafe), and Dry Dock Seafood (restaurant).
Where can I find convenient gas stations and ATMs near Brown's Automotive?
Close to Brown's Automotive are Refuel and Eagles Gas stations, as well as multiple ATMs including LibertyX Bitcoin ATM and CashPoints® ATM.