Brown's Automotive

4.9
797 reviews

About

Auto Repair Shop
Brown’s Automotive comprehensive auto services can fix any of the problems your vehicle is experiencing. From walk-ins and same day service to our free shuttle service and Wi-Fi in our comfortable waiting room, we make everything from oil changes to transmission repair easy.

Details

  • Requires appointmentAvailable
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Brown's Automotive
11744-B US 15-501 North, Chapel Hill, NC
27517, United States

Hours

Reviews

4.9
797 reviews
5 stars
755
4 stars
25
3 stars
4
2 stars
7
1 star
6

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly, accommodating, and professional staff, highlighting their excellent communication and willingness to help.

Quality of Work

Many reviews noted the thoroughness and quality of the repairs, with detailed evaluations and transparent pricing.

Trustworthiness

Several customers expressed trust in the shop, appreciating the honest assessments and lack of pressure for unnecessary services.

Timeliness

The business was frequently commended for completing services in a timely manner, often ahead of schedule.

Community Engagement

Customers appreciated the shop's involvement in the community and the personal touch in their service, making them feel valued.
  • NG
    Natalie Garcia
    3 days ago
    5.0
    My car broke down and I towed it to Brown’s. I will continue to come here. They are very proactive, professional, and have great communication. They spend a lot of time running diagnostics on my car and were very diligent. I would 100% recommend if you are looking for the best technicians to work on your car with care!
  • DE
    Don Emery
    Dec 22, 2025
    5.0
    Brown's Automotive is the best! -10 stars on a five star scale! We have been customers for 10 years and keep going back because of their excellence on all counts - fair price, technical expertise, timely job completion, excellent crew and always friendly, accommodating manner.
  • SM
    Sarah Morehouse
    Dec 21, 2025
    2.0
    I’ve been coming to Brown’s for over a decade and no longer believe this is a trustworthy shop. Communication is contradictory and inaccurate, and I’m sad I won’t be returning.
  • WK
    William Knight
    Dec 14, 2025
    5.0
    Staff was excellent and took care of the issue I had and pointed out another item that needed attention but with no pressure. I greatly appreciated their quality service and will return as needed.
  • JP
    James Proper
    Dec 9, 2025
    5.0
    Our Subaru Ascent was due for its annual safety inspection in December. While it passed inspection, the technician provided us with a detailed report, including photos and videos of the vehicle, of items that merit attention now or in the near future. This report is very thorough and very helpful for planning our next services. We have been very pleased with the service and honesty at Brown’s Automotive since we arrived in Chapel Hill in March, 2018.

Frequently Asked Questions About Brown's Automotive

Where is Brown's Automotive located?

Brown's Automotive is located at 11744-B US 15-501 North, Chapel Hill, NC 27517, USA.

What are the working hours of Brown's Automotive?

Brown's Automotive is open Monday to Thursday from 7:00 AM to 5:30 PM and is closed on Friday, Saturday, and Sunday.