AutoZone Auto Parts

Reviews

• CC

  Crystal Combs

  3 days ago
  1.0
  I had a frustrating experience at this AutoZone location that needs attention. I came in to replace my car battery, which was still under warranty, so it should have been an even exchange. Instead, I was charged for a new battery and told I would receive a refund once I returned the old one even though AutoZone employees typically help with simple services like battery installation, which is what was happening during my visit. I do want to point out that the technician who helped replace my battery was very kind, helpful, and professional. After he finished, he told me to have a great day, and I had to explain that I still needed to go inside for a refund. He seemed genuinely confused that I had been charged instead of it being processed as an even exchange. When I went inside, the manager handled the refund. However, the amount shown was about $19 less than what I originally paid. I pointed this out, and she said the tax would be included after I inserted my card. After the transaction, she stated that $247 was refunded. Once I got back to my car and reviewed everything, I realized I still didn’t receive the full amount I paid ($249). The explanation about tax didn’t add up, and I was shorted. Overall, there was a lack of consistency and clarity in handling what should have been a simple warranty exchange. Customers shouldn’t have to question charges or double-check refund amounts. I recommend better training on warranty procedures and more transparency during transactions.
• BB

  Ben Bird

  5 days ago
  5.0
  Came in not knowing what lights I needed to repair a tail light. Tony and Sarah looked at my picture, saw immediately what I needed, and had found it and brought it to the desk within minutes. It was a quick and easy transaction! I don’t know cars very well so it was nice to feel like I wasn’t being tricked or taken advantage of!
• AL

  Anita Liles-Phillips

  5 days ago
  5.0
  Victor Nela Rocks Always A Great Attitude and communication is amazing Thank you Anita
• DV

  Daniel Vinokuroff

  Apr 14, 2026
  5.0
  Tony and Natalie where awesome. They are super helpful and know their stuff. If you have battery issue come here.
• ST

  Steven Torres

  Mar 24, 2026
  5.0
  Just had the pleasure of the one and Only, Sarah Fox, assisting me today. She was very sweet, helpful, and knowledgeable. Will come back to this store specifically because of her!