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Car Rental AgencyVan Rental
Need a rental car in Candler, NC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Asheville Smokey Park Highway location today.
Location
Hours
Reviews
4.2
573 reviews
5 stars
413
4 stars
40
3 stars
23
2 stars
14
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of employees going above and beyond to assist.
Reservation Issues
Numerous reviews highlighted problems with honoring reservations, including cars not being available despite prior confirmations, leading to significant customer frustration.
Vehicle Condition
Feedback indicated mixed experiences regarding vehicle cleanliness and maintenance, with some customers receiving poorly maintained cars.
Communication Problems
Customers frequently reported difficulties in reaching the location by phone and issues with follow-up communication regarding reservations and complaints.
Overall Experience
While some customers had positive experiences with easy rentals and good service, many expressed dissatisfaction with the reliability and professionalism of the service.
- SMS Masten5 days ago5.0The staff were all excellent, perfect customer experience. The cars were very clean. One concern occurred and it was handled/corrected immediately. Other businesses should learn customer service from the Candler NC Enterprise associates. Thank you!
- GGGrace GriffinNov 11, 20255.0I had a great experience. Evan was wonderful and helpful and informative throughout the rental process.
- BMBarb McKenzieNov 9, 20255.0Sierra and her team delivered outstanding customer service. I definitely recommend this Enterprise office for your rental car needs. What a great team of people!
- MMMike MeadowsOct 24, 20255.0They were very helpful and the manager at this store is the best around. The price was high but that's not the stores fault. They ensured I'd use Enterprise again (at least this specific location).
- MSMatthew SalazarOct 16, 20251.0I rented a vehicle from enterprise in Tennessee and returned in Candler NC. I purchased a car from Ford and called the manager in candler to pick up the rental. The manager said the car would be picked up that day. Instead the rental sat at the ford dealer for an extra day and was damaged. If the manager would have honored his word by picking up the rental I would not be paying for a repair. This agency is not trustworthy and I recommend choosing another. Addendum Nov 2, 2025 Hello Christian Cameron, Thank you for your email. I am currently trying to resolve a complaint I have in regards to this claim. I called customer service to complain about the lack of follow through of a promise to a USAA customer by the manager of the enterprise in Candler NC. We rented a vehicle in Sevierville TN and dropped the car off in Candler NC. While renting the car, We purchased a vehicle from Ken Wilson Ford in Canton NC. The dealer at ford called the manager of the candler enterprise to pick up the car which the enterprise manager promise would happen. The vehicle was not picked up and the ford dealer called again, no pick up day two. I returned to the dealership, picked up the enterprise vehicle and returned the car myself. While the car sat at Ford it was damaged. I feel the damage to enterprise’s vehicle would have been avoided if the manager of the candler enterprise would have picked up the vehicle as promised. It was basically a bait and switch. I can only hope customer service at enterprise is as diligent at contacting customers as damage recovery. I will work with enterprise on payment but I would like to see if customer service is going to compensate me for the utterly abysmal customer service provided at enterprise. Added, I hope not to use enterprise, Alamo or the other rental company mentioned in your previous email going forward.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Candler, NC?
You can rent a wide range of vehicles including cars, vans, and luxury cars like the Jeep Wrangler at Enterprise Rent-A-Car in Candler, NC.
What are the operating hours for Enterprise Rent-A-Car on weekends?
Enterprise Rent-A-Car is open from 8:00 AM to 12:00 PM on Saturdays and is closed on Sundays.
How can I make a reservation for a rental car at the Asheville Smokey Park Highway location?
You can reserve a rental car online through their website at https://www.enterprise.com/en/car-rental-locations/us/nc/asheville-smokey-park-hwy-5354.html or by calling +1 828-665-2389.
Does Enterprise Rent-A-Car in Candler offer airport pick-up services?
Yes, they provide airport pick-up services to make your rental experience more convenient.
What payment options are accepted at Enterprise Rent-A-Car in Candler?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there any discounts available for active military personnel?
Yes, Enterprise Rent-A-Car offers discounts for active military members.
Where is Enterprise Rent-A-Car located in Candler, NC?
Enterprise Rent-A-Car is located at 1189 Smoky Park Hwy, Candler, NC 28715, United States.
What nearby places can I visit before or after renting a car at Enterprise Rent-A-Car in Candler?
Nearby you can visit the Blue Ridge Parkway Association for national park tours, or stop by the Bank of America Financial Center for banking services. There are also convenience stores like Jet Thru and Dollar General for quick shopping needs.
Is there a convenient spot nearby for shipping or parcel services when visiting Enterprise Rent-A-Car in Candler?
Yes, UPS Access Point locations are nearby for courier, delivery, and shipping needs, making it easy to handle your mailing while picking up or dropping off your rental car.
Are there automotive services close to Enterprise Rent-A-Car in Candler for any vehicle needs?
Nearby automotive services include Advance Auto Parts for car parts and KISEL Transportation LLC for automotive repair and transportation services.