Whistle Express Car Wash

Reviews

• RP

  Rebekah Pennington

  Feb 17, 2026
  5.0
  Blake and Tyler were so helpful and accommodating! We had to get skunk smell removed after an unfortunate roadside encounter, but they helped us pick the right package and made sure that the smell was dealt with before we left. Great, friendly service from those two!
• SV

  Scott Vernon

  Feb 17, 2026
  1.0
  Asked about car washes that spray under the vehicle, checked under my vehicle after the wash and it did not spray under the vehicle efficiently and was told it's the way that their system is set up due to water pressure from the city haven't been here for more than 3 years. If you like wasting your money come here. If you like getting what you pay for go somewhere else.
• MB

  Martha Burton

  Feb 11, 2026
  1.0
  Waited over an hour for them to wash my floor mats. There’s literally no one else here. When I went to take them back he said he would be washing them. He proceeded to wash someone else’s mats that came after me. This is so unprofessional. I do not recommend.
• RB

  Rachelle Barfield

  Feb 5, 2026
  5.0
  I absolutely love Whistle Express Car Wash! I have a monthly membership, and it is hands-down one of my favorite memberships to have. From the moment I pull in, I’m greeted with smiles, and when I leave, they always wave goodbye—it genuinely makes my day. Blake and all of the other associates are amazing. They’re friendly, professional, and clearly take pride in what they do. I always feel confident knowing my vehicle is in good hands, and it comes out shining every single time. You can tell this team cares about their customers and their work. Great service, great people, and consistent results. Highly recommend Whistle Express Car Wash to anyone who wants their car looking its best! 🌟
• TN

  Travon Neal

  Jan 26, 2026
  1.0
  First off I will start by saying this review of the actual physical location that I frequent is not the issue or the reason for this review. I have been using this location for about 2 years and haven’t had any issues with staff or equipment on site. Dealing with customer service, automated bill and the other entities that are not visible, is a different story. First off, I had a plan originally which charged me about $28 a month. Unfortunately due to a snow storm last year I was involved in a multi vehicle accident on the interstate and total lost that vehicle. I had to use a rental vehicle for about 3 months. Even though I had a plan I was told I couldn’t use it because the license plates didn’t match (the rental had a Massachusetts plate). Subsequently I canceled the plan, but chose to pay out of pocket for a car wash when I went. However I was still being charged about $20 monthly by Whistle Express for some reason. I called customer service and told them and they acknowledged. It took about 2-3 weeks, maybe a little longer but eventually I did get a refund. Regrettably, I chose to renew my plan once I got a new vehicle. Again like I stated previously I have no issue with the staff on site. They are great. Now here we are today. When I renewed my plan on-site I told the attendant that I wanted the exact same plan that I had before and she even confirmed the price which was about $30 a month, to which I agreed. Recently I realized that I am being charged $55 dollars a month and have been charged that amount for about the past 3 months. The bill is paid automatically so it is taken out at the end of the month. I noticed this and went onsite to notify the attendant about it but he stated that I should call the 1-800 number because he couldn’t do anything. This morning I called customer service and notified the representative that I was being overcharged and stated my complaint. She told me that she saw where I was being charged about $30 a month previously but my plan changed to the Unlimited Platinum or whatever the highest plan is they offer for $49.99 a month. I guess after taxes it amounts to $53.35 because that’s how much my card is debited for. I asked her how can my plan switch automatically like that without my consent? After I asked for a refund for the money I was overcharged due to my plan changing she stated that she cannot give me a refund due to terms and conditions. I know this is not true because Whistle Express gave me a refund in the past due to them charging me after I cancelled my plan the first time. Long story short this is ridiculous. As a frequent customer and some who has used this service for about 2 years, how can a company change your plan without your consent and then refuse to give a refund for the money charged? Could I have been better about noticing this sooner? Of course, but when a charge is automatically taken from your account you would assume that the amount you agreed to is what you would be paying. I don’t go to the car wash everyday, even though the plan I signed up for allows me to, so no I don’t know off the top of my head what minute details are different from plan to plan. As a customer, and long standing customer, I am extremely disappointed. This is the second time Whistle Express has over charged me or taken money with having the right to do so and now they tell me I am not entitled to what I was overcharged due to terms and conditions. Subsequently, I canceled my plan and I plan on going to another business who values their customers and can treat their customers with compassion and loyalty, when we do the same. I would not recommend getting a monthly plan with this company. A one time wash, sure, again the staff onsite are great. When I cancelled the representative said cancelling your plan is the last thing we want. Yeah, and being moved to a plan and charged more money than I agreed to is the last thing I want.

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