Fields Chrysler Jeep Dodge RAM Asheville

Reviews

• RC

  Ricky Cadden

  Apr 17, 2026
  5.0
  Worked with Eric Ragan to try to find my next vehicle. We did a test drive of a similar model, and Eric was great - helpfully explained features, options, etc, with no pressure. Unfortunately, he wasn't able to find the exact vehicle/trim/color that I was after, but I did work with Eric to sell my old vehicle after purchasing a new one elsewhere. Eric was awesome, and was able to handle most of the paperwork prep via email, which was super convenient for me. He seemed genuinely pleased just to be able to work with me, and the sale of my old vehicle was quick and painless, and I got a fair deal. Would strongly recommend giving Eric a call if you're either looking for a new vehicle or to unload your old one.
• DC

  Dora Celestino

  Apr 13, 2026
  1.0
  JEFF WARREN - SERVICE MANAGER MARKETTA ROGEarS - LENDER LADY JAX - technician advisor Final part 3 I tried to speak with him about the lender car and he agreed with me to contact me on a Monday that week to find me the cheapest option for the vehicle damages. In my head, I'm really don't understand why this company can't comfort him that accidents happen for a reason.But they are the ones that didn't help me at all in my experience with them. No care, no help, just suffering. I wait for a call and I never received one from him. Weeks been passing by, so I assumed that he let it go since i've gone through so much with their negligence. I get my insurance call stating MARKETTA ROGEarS has chosen the most expensive company to file the report of the incident. At this point why are you still involved?? You have done nothing but hate towards me and can't understand the situation this company has gave me. When I gave her a call , her response was "you didn't even pay anything from the repairs or the lender vehicle" Yeah manufacturer covered it.Why would I pay anything? You said it yourself after all that I owe nothing to you. Awful awful awful this old lady is. I hope some day she will find kindness before her few days left living on earth. Rest in peace I pray. I struggle to contact the manager service JEFF WARREN nobody has been able to give me contact of him once.I already obtained his business card. He refused to answer to phone. I finally came up there again asking for Jeff this week. I was told he will be back in thirty minutes. Then the lender lady decided to tell me he won't come back for the day. Time after time , they always give me grief and disappoint me. Asheville dodge ram Jeff Warren, you choose to avoid me so i'm writing all of this detailed information to let everyone know to never come here for help in any of the services this stuck up company offers. Sincerely, Dora Camcho
• DC

  Dora Camacho

  Apr 13, 2026
  1.0
  JEFF WARREN - SERVICE MANAGER MARKETTA ROGEarS - LENDER LADY JAX - technician advisor Part 2 The auto start battery was still actively on. He said it can't be helped and has to drain out. But "no issues should occur doing it" I didn't believe him but my hands were definitely tied leaving my only care to them. Finally a few day I gave them a call about my vehicle. Advisor said it's in the shop being looked at now diagnosing it and he will call me back whenever he knows the issue. So i'm patient and wait. I ended up calling him around 4 because they close at 5 he told me it was ready, last minute not communicating with me. I could have gone sooner to help not be the last customer out. The issues he told me was the wiring needed fixed. Thats great... he transferred me to the lender lady asking for my total amount on the car I was borrowing while waiting on my vehicle. I was prepared for our conversation since she has been rude to me since day one. She tells my vehicle is covered by manufacturer warranty up to 4 days. Im happy with joy but she still sounded upset about the great news I got. At this point I don't know what or who hurt her to behavior this way. It must have been the company since their has been a pattern in this awful behavior towards me. All i've done is give everyone the most respect that I could give about the whole situation and they treat me like trash. Always an attitude, rudeness with her and no sort of care with anyone I've spoked with. I finally get there and Jax left without waiting I brought the lender car around with and issue during the time having the vehicle. I was in the rainy storm driving it in downtown, the storm was so bad for driving conditions I scraped the passenger side of the fender trying to pull over the road. I was hoping that dealership would understand the circumstance I was in, of course value reaction of the lender lady MARKETTA ROGEARS to freak out and get the Service Manager JEFF WARREN, he was calm and kept his cool. I told him the situation that it was weather related and he said we can talk about the situation we can do. I take my vehicle home the Jeep wrangler and honestly was not satisfied with the vehicle at all, but since I've had such a terrible experience with this company, I went back to my local area in SC to the Dodge of Spartanburg to tell them my situation the next day. They take notice to my vehicle and check that the main battery that I had to replace from Asheville dodge ram needed another replacement and the auto stop battery also needed a replacement because of the damages care of Asheville dodge ram causing me internal damages. Not just that, the wiring that they supposedly fixed was not fixed properly either. Spartanburg of Dodge took care of all of my needs and respected me during the whole process that I've dealt with. Asheville of Dodge ram have given me so much pain of grief during my experience with them. That I've cried to the manager of Spartanburg for helping me fixed my issue I've dealt with for 2 months of purchasing my vehicle. It's been 1 month with no issues and I am very confident about my vehicle now from a real dealership in SC. I was waiting for the service manager JEFF WARREN to call me about the lender vehicle issue I had about the damages. But MARKETTA ROGEarS decided to go ahead on her own and file insurance on me when I had an agreement with Jeff about the vehicle. I was extremely done with this awful lady behavior that I drove right back to the dealership and requested to speck with Jeff in person. I file 2 complaints with MARKETTA ROGEarS and JEX for how awful they have been too me. Jeff told me he was new to this company for 2 weeks now but to retrain them about this event they put me through. I felt like it wasn't enough, but that's not the whole point that I came here as well. Asheville dodge ram Jeff Warren, you choose to avoid me so i'm writing all of this detailed information to let everyone know to never come here for help in any of the services this stuck up company offers. Sincerely, Dora Camcho
• DC

  Dora Camacho

  Apr 13, 2026
  1.0
  JEFF WARREN - SERVICE MANAGER MARKETTA ROGEarS - LENDER LADY JAX - technician advisor It's no surprise they have second rates of one stars. This is part 1 Straight to the point the following day went to another dealership to fix my vehicle and properly get the job done, Asheville dodge ram cause damages internally to my vehicle and never properly fixed any of my concerns to the very beginning. It was a waste full week with them. They have treated me awful since day one of dropping off my vehicle. When I call to tell the staff my car won't turn off they didn't do anything so my battery drain requiring me to get a new battery on their end.The right thing they should have done was pay for my new battery that was under their care. I asked my advisor Jex if I could obtain a lender vehicle to take driving from NC to SC because I am local there. He said yes so long I go as soon as possible. So I uber myself to the dealership and asked for the lender vehicle. Apparently everyone was getting back from lunch which was great, they are all well and ready to work again, right? I was lead by service advisor to find the lender lady MARKETTA. She was chitchat with her coworkers which is fine, I get she ready to jump to work in a min. Finally she stop chatting and I greeter her. The most disgusting attitude she gave me from just one casual interaction was awful. I get it, we have moods. But you think after taking a break you would be ready to recharge. I look passed it and asked for the vehicle set for me. She tells me I can't leave the state lines with the vehicle after I was told I could. She calls JEX and yells at him on her personal phone about that was incorrect. I still ended up taking the vehicle and staying in NC for the meantime. The whole process she was giving rude remarks towards me, rushing me out when I'm just trying to understand the process of the lender vehicle. I brought my stuff with me expecting to leave the state so It was difficult getting my items ready like my license and insurance. She kept rolling her eyes and being impatient with me. I still looked passed it and showes respect towards her during this situation. Finally we got up to go see the truck that was getting lender for me but it took me a min to get up because it was so abrupt. She stare me down at the door impatient over less than 1 min she couldn't wait. She showed me a van and I asked what happen to the truck? She specify only this van I can use. We did a walk around and she was still stuck up about the convenience of her job. She left me immediately before I even knew how to turn off the vehicle or get familiar with it. Later during the day I struggled to find the button but I eventually did. Once I required a new battery on my end I call in advance to Jex and he said its fine for me to come now to replace the dead one. So I'm on my way with my husband and call Jex that I'm here and switched the battery out. He said okay I'll let the mechanic know. We waited outside in the rain but nothing for 10mins so I walked inside and a person lead me to Jex. I never met him in person so I asked are you Jex? "Yeah" .. were we on the call earlier about my jeep wrangler battery? "Yeah" ... are yall gonna turn off the battery because I don't want it to die again under yall care. "Yeah our head mechanic left for the day" ???? What?????!!!! "He told me to turn it off though" his dead cold silent reaction to a vehicle that needs urge fixing was the worst experience I've had to be in. Wasn't the main objective putting in a new battery to diagnose my vehicle? I'm waiting again outside with my husband to make sure they turn off my vehicle properly and then we see the advisor with no tools in his hands, just staring at my hood. My husband was the one that ended up doing the job turning off the battery but having the auto stop stay on. Asheville dodge ram Jeff Warren, you choose to avoid me so i'm writing all of this detailed information to let everyone know to never come here for help in any of the services this stuck up company offers. Sincerely, Dora Camcho
• NF

  Norma Jean Fitzpatrick

  Apr 12, 2026
  5.0
  I recently had my spark plugs serviced at one Jeep dealership but then found myself two hours from home with a faulty spark plug. I am happy to share that I was able to go to the Asheville dealership for the repair and the two dealerships coordinated the coverage of the repair. Within a few hours I was back on the road. The dealerships turned a negative experience (that was a faulty spark plug and not their fault) into a very positive experience knowing that they stand by their work. Thank you to both Lake Norman Jeep and Asheville Fields Jeep dealerships. My husband and I will both be back (as he has the Dodge RAM truck too!

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