Enterprise Rent-A-Car

Reviews

• FQ

  Free Quency

  6 days ago
  1.0
  Don't book online, be sure to call the location! Also don't speak with a remote representative, speak with someone directly at the store. The online booking system wasn't up to date when I booked, and when I showed up to pick up my reservation they were completely sold out and couldn't provide the car I had booked. The front desk let me know the online booking system isn't up to date and this was happening to a lot of people. I spoke to a remote representative and he gave me incorrect information as well, he must be accessing the same online rental portal that I accessed when I went online to book.
• KE

  Kasey Earwood

  Apr 17, 2026
  5.0
  Great service!
• CH

  charles huggins

  Apr 12, 2026
  5.0
  Overall had a great experience and 15 passenger van was great and met our needs for our group trip. Branch Manager JD really went above and beyond to help me and I highly recommend working with him.
• YL

  Yang Ly

  Apr 9, 2026
  5.0
  I got a good car & good experience here......
• SQ

  Sydney Queen

  Mar 23, 2026
  1.0
  I travel frequently for work and have to rent cars. I've always had 50/50 experiences with Enterprise, but this recent interaction was by far the worst (and it was for personal use-- I needed a rental while my car was in the shop). We dropped my car off at the shop and the insurance company had arranged for a rental for the week at Enterprise (Tunnel Rd location). We drove there. They told us they did not have a car for us and they had called to confirm the booking but didn't hear from us. We checked our phones, no record of any calls. My husband also had the confirmation from the insurance company. They also told us they couldn't give us a car because they had already overbooked themselves for the day (what?!)! So, we called the Patton Ave location and spoke to the manager. He said he'd have a sedan ready for us by 230. We drove all the way home, then drove back out a few hours later to pick up at 2:30. When we got there, there was no manager present. The staff working were chatting and didn't even acknowledge us for about a minute. Then a woman came over and tried to look up our booking. She said nothing was in the computer. She could see that the manager had entered something, but had done it wrong (I'm not really sure what she was trying to explain), and so no car got booked for us. They said they wouldn't have anything for another 2 days. We then tried to call the third location in our area (Smokey Park) and were on hold for about ten minutes before we gave up. Two trips to and from Asheville (we live out in Marshall) and still no rental. Terribly incompetent. And why are they overbooking themselves and admitting it? Now we won't have a car for the week, which is incredibly difficult given our work schedules.

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