Zips Car Wash

4.4
1025 reviews
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Business Details

143 Smokey Park Hwy, Asheville, NC
28806, United States
(870) 407-7870
https://www.zipscarwash.com/

About

Car Wash
Enjoy quick and convenient express car wash services at ZIPS Car Wash, where every wash includes our always-free self-serv vacuums and detailing amenities! Plus, feel good about protecting your investment with our ZIPS UNLIMITED™ membership program with daily wash privileges, available at all locations. Proudly serving members and customers at more than 260 locations in 24 states. ZIPS Car Wash is now cashless and accepts all major credit cards, debit cards, and ZIPS gift cards.

Location

Zips Car Wash
143 Smokey Park Hwy, Asheville, NC
28806, United States

Hours

Reviews

4.4
1,025 reviews
5 stars
798
4 stars
77
3 stars
35
2 stars
28
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting employees like Marshall and Chris for their excellent service.

Wash Quality

Several reviews indicated dissatisfaction with the quality of the car washes, mentioning issues like streaks, dirt left on vehicles, and ineffective cleaning.

Membership Issues

Customers expressed frustration over changes to membership policies and difficulties with the membership system, leading to cancellations and negative experiences.

Equipment Problems

Frequent complaints were noted regarding broken or malfunctioning equipment, including payment systems and vacuums, which contributed to poor customer experiences.

Location Maintenance

Reviews pointed out that the location appeared unkempt, with trash and broken equipment, impacting the overall impression of the business.
  • JM
    Jim Mc
    Oct 24, 2025
    1.0
    've been going to this location for a couple years. I recently had my credit card hacked. Wasn't sure how that happened, but fixed no problem. Then last week I was here for a car wash again. The touchscreen and payment system is often broken and taped off, there was a woman standing there assisting customers. She took my credit card to the office to pay for the wash, and brought me the card and receipt back. Later that day my card number was being used for expensive local charges; I know now who's hacking my credit card! This is despicable!
  • AB
    Alex Beguin
    Oct 16, 2025
    1.0
    This review is specifically for the location on Smokey park. They are so scammy. I bought a monthly membership about 2 years ago and they specifically said I could use it on both my cars so they put the little RFID tag on a card so i could transfer it between both my cars. Ive used it fine up until this am. I showed up and the card wouldn't scan. The manager came out and said they now require you to have the tag stuck to your car only at this location. i explained how i bought it at this location and he just said "how do i know your're not passing around the card to everyone?" So not only did he decide to change what I'm paying for without any notice but he accused me of ripping off his business. Its a car wash, dude, its not that deep. Anyway, once he verified that I had a live membership he still would not let me go through the car wash. So i told him to cancel my membership and I left. Lost a customer for life because of your scarcity mindset. I'll also add that their machines dont really work well, they never get all the dirt off, especially on the back of my SUV.
  • SS
    Sandeep
    Oct 4, 2025
    5.0
    This is the best zips location. The other ones the person when they get your car in they don't power wash the front and back. At this one they do. Good working employees is here.
  • LW
    Lorna Wilkins
    Sep 1, 2025
    5.0
    Bree is a gem! Very patient and helpful with membership renewal.
  • LS
    Luke Schaefer
    Aug 24, 2025
    2.0
    My experience with Zips Carwash and Popeyes are very similar. There’s ALWAYS something wrong! What’s the employee turnover rate here and why? I never see the same person twice - today there was just one employee running back and forth between the check-in and car wash pre-spray jobs. Making for a frustratingly long wait as drivers gave up and tried to maneuver out of line to leave. - the membership comes with a barcode sticker for your windshield. you’re supposed to be able to pull up, automatically get scanned in, gate opens, car washed - IT NEVER WORKS THAT EFFICIENTLY! There is regularly a delay in this system for any number of reasons. Much like my experience with Popeyes, every couple months I forget how terribly the whole operation is managed and somehow figure that giving it another chance is a good idea. Reasoning that, “I’m sure they’ll have it figured out by now” Today makes me remember why I canceled my membership last year. P.S. is there ACTUALLY a difference between the levels of washes? I’ve got the least & most expensive washes… and they ALL seem to be the same as you’re going through the wash
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Frequently Asked Questions About Zips Car Wash

Where is Zips Car Wash located?

Zips Car Wash is located at 143 Smokey Park Hwy, Asheville, NC, 28806, USA.

What are the operating hours of Zips Car Wash?

Zips Car Wash is open daily from 8:00 AM to 7:00 PM. Holiday hours vary, with closures on November 27, 2025, and December 25, 2025, and adjusted hours on December 24 and 31, 2025, as well as January 1, 2026.