Zips Car Wash

4.3
1579 reviews

About

Car Wash
Enjoy quick and convenient express car wash services at ZIPS Car Wash, where every wash includes our always-free self-serv vacuums and detailing amenities! Plus, feel good about protecting your investment with our ZIPS UNLIMITED™ membership program with daily wash privileges, available at all locations. Proudly serving members and customers at more than 260 locations in 24 states. ZIPS Car Wash is now cashless and accepts all major credit cards, debit cards, and ZIPS gift cards.

Location

Zips Car Wash
125 Tunnel Rd, Asheville, NC
28805, United States

Hours

Reviews

4.3
1,579 reviews
5 stars
1,113
4 stars
155
3 stars
90
2 stars
78
1 star
143

What are people saying?

AI-generated from recent customer reviews

Service Quality

While many customers praised the friendly and helpful staff, there were significant complaints about rude service and poor customer interactions.

Wash Effectiveness

Numerous reviews indicated that the car washes often left vehicles still dirty, with specific complaints about ineffective cleaning on windows and rims.

Membership Issues

Several customers reported deceptive practices regarding membership sign-ups and recurring charges, leading to dissatisfaction and frustration.

Equipment Problems

Customers frequently mentioned issues with weak vacuums and the lack of available drying towels, impacting their overall experience.
  • TB
    Tessa Barrera
    Jan 3, 2026
    1.0
    Vehicle car wash was unsafe was not doing their job handling the vehicle very well car accident and almost missed a person‘s car in front of us cause they did not like it right we had to we had to align our car right ourselves
  • WP
    Walter Pirie
    Dec 16, 2025
    1.0
    I had some dried mud streaks from following a dump tuck a few days ago so I stopped at the local Zips. I chose the $12 basic wash just to get the mud cleared off. Well, $12 wasted; only about half the mud was removed, the rest was still there and still very visible, on both the body and the glass. The attendant blew off my complaint saying that's all you get for $12. Never again.
  • IM
    Isamar Mata
    Dec 13, 2025
    1.0
    The worst car wash, there were no towels to dry, the poor vacuum cleaners, they don't even have a product to put the car very bad 👎🏻
  • BV
    Britt Vargas
    Dec 11, 2025
    1.0
    EDIT TO ADD: Since they want me to "contact them to reach a resolution," I already DID email you to request a refund for this service that I never agreed to sign up for, and you declined to do the right thing, even saying, "Please note that this decision is final and will not be overturned" In bold, red letters. Yes, that exact phrase was written in bold, red letters by your customer service rep, "Tina." How's that for service? Deceptive practices used to get you to sign up for promotion. I was told I was buying a month of unlimited washes for $24, and all of a sudden I'm being charged a monthly recurring fee which has now jumped to $35. I have nothing in writing that I signed, and definitely did not agree to this. When I called to request a refund of the $35 that was charged yesterday and is still "pending" on my bank ledger, they said I need a 7 day notice prior to being charged. Wonder which private equity firm owns this horrible company. Plus, the washes are TERRIBLE! Every time, I end up with a dirty back window, dirty tailgate, dirty rims, and just a terrible look around all the edges of the vehicle
  • MB
    M Buhr
    Dec 4, 2025
    1.0
    This seems to happen to other customers (if you scroll down to the reviews, someone else had the exact same issue recently). They claim to have a promotion: for the price of their premier membership ship, you get 2 months of unlimited car washes. So you pay the price and a month later, they charge you $30, claiming the promotion was 2 months at $30 instead of $45 each. When I opened a ticket for a refund, they refused to give me back the second charge of $30. I only washed my car twice in one month. Be aware of this deceiving deal going on!

Frequently Asked Questions About Zips Car Wash

What services are offered at Zips Car Wash in Asheville?

Zips Car Wash offers quick express car wash services, including free self-service vacuums and detailing amenities. They also have an unlimited membership program for daily wash privileges.

What are the operating hours of Zips Car Wash at 125 Tunnel Rd, Asheville?

Zips Car Wash is open daily from 8:00 AM to 7:00 PM. On holidays, the hours vary, with some days closed or adjusted hours, such as 8:00 AM to 5:00 PM on Christmas Eve and New Year's Eve.