Mr. Tire Auto Service Centers

Reviews

• JD

  John DuPre

  5 days ago
  3.0
  Bought 4 new Cooper tires in January ‘25 at Mr Tire on Tunnel Road in Asheville. Just noticed a bulge in the sidewall of one tire. Brought it back to the store. Had to pay more than $300 to resolve the problem due to the amount of wear on the tires since January. They replaced the two rear tires, including the defective one. The good news is that I have two new tires. The bad news is that I’m out $300+. It feels like Mr Tire and/or the tire manufacturer (Cooper) should have just taken care of this. The guys at the store were nice.
• KP

  Kip Powell

  Nov 17, 2025
  1.0
  If I could give this place a minus 5 I would. I had made a reservation online for an appointment this morning, Nov. 17 at approx 7:30. I checked the site to see what time they opened and it says 7:30. I arrived at 7:15 in order to be in line. No one was there at that time. Around 7:30 the tech drove in and unlocked the door. He said that he could not start servicing my car since the "manager" hadn't arrived. He then shared that the person acting as manager is the assistant manager since the manager quit along with a couple of other techs. He said the asst mgr (I think his name is Joey) didn't get up until 7:00 and lived 25 minutes away. I expressed my extreme displeasure that I had taken off work and Joey didn't plan better. The tech explained the short staffing issues and I apologized for being upset. Joey came in about 7:45. Let me back track. I was on the phone calling the local store when the tech showed up. The call was transferred to the corporate number and the agent asked to take my reservation. I told her that I already had one but no one was there. She said that she would relay that message to her manager. When I saw the tech I hung up. While waiting for my car to be serviced, Joey approached me aggressively, handed me my keys and told me that I needed to go somewhere else and that he was "refusing service". He told me that "there is a sign" at the counter and he had the right to refuse service to me because I "called corporate on (him)" and that I was not considerate of his situation. I was in fact humbled by the information from the tech that Joey had been working long days but I didn't attempt to explain that to him. To be honest, my language at that point was not kind and said in utter disbelief and frustration. I have never heard of someone refusing service because they got their feelings hurt. It is not up to the customer to be a counselor or mental health therapist in order to get an oil change. Joey and I never even had a discussion about his tardiness or situation. He formed his irrational opinion based on the fact that my call to his store was automatically transferred to corporate. I then called corporate for real and related this incident. They are sending a $30 gift card to me, which is appreciated but neither here nor there. As long as Joey is acting manager then he will have to adjust his schedule or the hours of operation to accommodate the PAYING customers. Maybe he will gain a few hours of beauty sleep and understand that he should have been considerate of my situation also.
• AL

  Ashlie Lockhart

  Nov 13, 2025
  5.0
  These guys are so very helpful and accommodating. They do their job without hesitation and much professionalism. I had to come at the last minute from another shop and they made sure I was taken care of without hesitation and friendship
• AM

  amy morrissy

  Nov 11, 2025
  1.0
  Made an appointment for same day service to replace and program a tire pressure sensor( which i bought at a cheaper price at autozone). I was quoted 44 dollars when they took my keys. After waiting for over an hour, I checked in for them to tell me my sensor isn't compatible with their computer. They referred me to a different store on tunnel road that tried charging me over double and said they couldn't give me my keys unless I paid. They said they would charge half the labor (full labor is 81.50 according to paper), which should have been no more than 45 dollars. They tried to charge like 97 dollars originally, which makes no sense since its not a big job and I already wasted 2 hours dealing with this. He finally settled for 55 dollars after i made a fuss cuz that's not what I budgeted for or was told. He made it seem like it was alot of work and talked down to me because im a female. I took two years of auto in hs, i wasnt born yesterday. After this crap I will not ever come back to a Mr tire.
• PP

  prakarsh pratik

  Nov 11, 2025
  5.0
  Because of the freezing temperatures, the tires of my car lost pressure. The staff was too kind to restore the pressure. It was early in the morning and the store was yet to open. Great customer service. I offered to pay but he refused to accept it.

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