Fields Mazda of Asheville

Reviews

• GB

  Greg Bentley

  3 days ago
  5.0
  Just purchased my dream Radiant Red Camaro from Fields. Tyler, Samantha and the whole Fields team made it very enjoyable with no pressure and worked hard to get me the deal I was hoping for. I would highly recommend Fields for your next auto purchase.
• HM

  Haylee Maree

  3 days ago
  5.0
  Nick Lewis was my car salesman! He was AMAZING. I’m 21 and this was my first time buying a car…..he made the process so much less stressful and so much easier to handle being by myself. If u want a very patient, understandable, and professional guy to help with ur car troubles….. Nick is the way to go!
• BB

  Branton Burleson

  6 days ago
  2.0
  I purchased a used 2014 Mazda CX-5 with ~107,000 miles for my 18-year-old daughter from Fields Mazda in late September, 2025 and approximately 2 1/2 months later the "4WD" light came on indicating that the AWD system had malfunctioned. A few weeks later, the "Check Engine" light came on. We replaced the factory original spark plugs and ignition coil at another shop and they diagnosed the AWD issue as a solenoid failure and since it was part of a unit that the whole rear differential had to be replaced. This shop quoted us ~$3,300 for parts and labor. We returned to Fields regarding this issue and they confirmed the diagnosis. Their price? North of $7,200. I understand that the argument will be that it's Mazda certified parts, master technician labor, etc etc etc. Either way, the mark-up on parts and labor costs were shameful. We only owed about that much on the car ($7,400!). We did not purchase the extended warranty for a few reasons. We were confident of the CX-5's reputation, the mileage was low enough that we didn't anticipate a major failure that soon after rolling it off the lot, and honestly, I believed that the dealership would treat us right as customers. We also know, from experience, that even when extended warranties are purchased that places find loopholes to get out of coverage (operator error, supposed lack of maintenance, etc, etc). When I decided to pick up the vehicle and deal with the issue elsewhere on my own, I was told that the vehicle was unsafe to drive and was strongly advised not to leave because those differentials were known to "explode" and "lock up and cause an accident" (actual quotes). With enough research and some conversations with other trained mechanics, the likelihood of an apparent grenade going off in the CX-5 was unlikely and a lot of things would have to go wrong for it to "lock up." The reality is that this AWD car is operating as a FWD car. The rear wheels simply don't engage the way an AWD should. Either way, I argued that if there is the risk of an "explosion" or "lock up" and actual safety risk, then Mazda should have recalled this car for a defect. I was informed that the issue was not a manufacturer issue, but "water had gotten into the part and fluid." The reality is that in the 2 1/2 months we had driven the car there had not been enough rain or snow to drive in anything deep enough to cause this. And if we did run through some water and it caused this catastrophic failure then that's still a poorly-designed part or build. A simple search online indicates that this is a more common problem with this part than Mazda seems willing to admit. Additionally, how about this? Even without a warranty, couldn't the dealership that actually cared about its customers enough to offer to work with me on this problem for a solution that didn't cost $7,200+? Why wouldn't they offer? They didn't even try. They didn't talk to any management or supervisors. No one higher up reached out to me. It spoke volumes about the business. I would've likely raved about how great they were if there had been some effort to support a local customer. After buying this car there only about 3 months earlier that had supposedly been through their thorough inspection process, I think Fields should've said, "You know what? Maybe we missed something. We want to help this customer out. This is a really bad failure for this car." Nothing like that happened on site or since. My complaint is not with the service representative or salesman. I think they were doing their job and that this is the hard position that dealerships put employees in. I know at least one mechanic who left a dealership for an independent shop because of this kind of common dealership behavior. I left with the impression that Fields Mazda is just like what everyone says dealerships are: "money-hungry rip-offs" whose priority is not actually customer satisfaction. I have since taken matters into my own hands and found a way to repair the car elsewhere in a much, much more affordable way.
• RP

  Ron Phelps

  Feb 6, 2026
  5.0
  My experience with Fields Mazda and Brent was exceptional. I was informed by video what was happening in the garage and my time there was very nice. I had my dog and all the staff were dog friendly. Special kudos to Sam in finance. She was so, so friendly and even provided water for Bandit. All in all, a good day at your dealership. Thank you
• HF

  Hulon Ferris

  Feb 2, 2026
  1.0
  This interaction actually started out rather pleasant. But it quickly turned sour. Me and the salesman Mark were discussing our options, we got the price to where I wanted it. I informed him that I was looking at a car for my neighbor, and we got the price where we were both happy. On Thursday night, I did a follow-up to make sure that he had indeed gotten all of the documentation that I requested before making the trip. And then this happened. He did go on to apologize and say he got me confused with another customer... But then he immediately went back and accused me of fraud and making a "straw purchase" Several of the things that upset me were not the fact that the alignment wasn't done, but the fact that he lied about it, also the fact that he sent me eight separate test messages after I told him good night and went to sleep, and then I reached out to his management and no one has gotten back to me. Waking up to eight missed text messages after 10: 00pm is borderline harassment. Either way, I just wanted to share my experience and letting you all know how Mark at Fields Mazda conducts himself. Unfortunately this is a reflection of the business and it does not help that I have reached out to the dealership to try to find a resolution and did not hear anything back. By the way, Jennifer Sanders is my wife. Why he felt the need to go there is beyond me.

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