Business Details
About
Mazda DealerUsed Car DealerAuto Parts StoreAuto Maintenance
In order to offer you utmost convenience and accessibility, we invite you to take advantage of our comprehensive online platform, where you can freely explore our enticing collection of both brand-new and pre-owned Mazda vehicles. Feel free to peruse our inventory at your leisure, gaining valuable insights into each model's features, specifications, and pricing. Should any questions arise or if you require further details, our knowledgeable team is just a few clicks or a phone call away, ready to assist you promptly and professionally.
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.7
1,747 reviews
5 stars
1,520
4 stars
94
3 stars
33
2 stars
27
1 star
73
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers generally praised the sales team for being friendly, knowledgeable, and low-pressure, with several mentioning specific salespeople who provided excellent service.
Service Quality
The service department received mixed reviews; while many appreciated the professionalism and thoroughness, some reported long wait times and issues with communication.
Customer Care
Overall, customers felt welcomed and valued, though there were notable complaints about specific staff interactions that left some feeling judged or unappreciated.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, citing higher costs compared to other dealerships and unexpected charges during service.
- KTKimberly Thompson4 days ago5.0I had a great experience purchasing my new vehicle with Mark at Fields Mazda. He provided excellent customer service, was very knowledgeable, and never made me feel pressured at any point during the process. The entire experience was smooth and stress-free. I highly recommend working with Mark if you’re in the market for a new vehicle!
- KSKeith Staton4 days ago5.0I met Nathan in the parking lot of the dealership while looking at new vehicles. He answered all my questions without giving any sense of pressure or urgency. Nathan also asked very relevant questions that assisted me and my wife to make a wise purchase decision. He was very helpful throughout. Samantha was very helpful and easy to work with for the financing process as well. It was a please doing business with Nathan, Samantha and the team at Fields Mazda of Asheville.
- AJAshley Johnson5 days ago1.0Go to Johnson city instead. I bought a brand new Mazda in November of 2024 from John Merrill. Since then, I’ve had two issues that I’ve needed help with, and he doesn’t answer and doesn’t return calls. They’ll sell you a car, but good luck getting help afterwards.
- PLPaul LongJan 3, 20261.0Straight up LIED to me. I have been trying to set up a test drive on an inexpensive car they had online for a few weeks and was given the run-around for over a week (made the mistake of letting them know I could only afford a cheap car). I finally talked with a different sales person and set up the test drive (he told me he checked with his manager and everything was set - didn't tell him that I couldn't afford anything more). Shorty thereafter, I got a call from the person I had been working with and she told me the car has "issues" and I couldn't test drive it and they were going to remove the car from their website. Seems suspiciously like the "bait-and-switch" tactic that unscrupulous salespeople use. We'll see if the car is removed.
- ANAngela NettinaDec 23, 20253.0Overall I am pleased with the purchase of my vehicle, however, I do feel that the sales person misled us on what was standard for the vehicle, and was somewhat pushing a particle vehicle, versus the one we wanted. As a result, the initial set of paperwork that we signed contained the information of the vehicle the salesperson was promoting, instead of the vehicle we actually selected and purchased. This error required us to make an additional inconvenient trip back to the dealership the following day, so that we could resign all the required paperwork that had to be corrected.
Frequently Asked Questions About Fields Mazda of Asheville
What types of vehicles does Fields Mazda of Asheville offer?
Fields Mazda of Asheville offers both brand-new and pre-owned Mazda vehicles.
Can I purchase a Mazda online through Fields Mazda of Asheville?
Yes, you can explore and purchase Mazda vehicles through their comprehensive online platform at https://www.fieldsmazda.com/.
What are the operating hours for Fields Mazda of Asheville?
They are open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
Does Fields Mazda of Asheville provide vehicle maintenance services?
Yes, they offer oil changes, tire rotations, and general auto maintenance services.
What payment options are accepted at Fields Mazda of Asheville?
They accept cash and financing options for vehicle purchases.
Does Fields Mazda of Asheville offer pickup or delivery services?
Yes, they offer in-store pickup, curbside pickup, and delivery services.
Is there free onsite parking available at Fields Mazda of Asheville?
Yes, free onsite parking is available for customers.
How can I apply for financing at Fields Mazda of Asheville?
You can apply for financing through their finance application page at https://www.fieldsmazda.com/finance-application.htm.
What nearby car dealerships are located close to Fields Mazda of Asheville?
Nearby car dealerships include Mazda USA, Mercedes-Benz of Asheville, Skyland Auto Group, and Asheville Chevrolet. Visiting these dealerships can provide you with a range of automotive options in the Asheville area.
Are there dining options near Fields Mazda of Asheville where customers can eat before or after visiting?
Yes, nearby dining options include FATZ Southern Kitchen, Wendy's, Don Buyu's Mexican Restaurant, Fatz Cafe, Waffle House, and The Madness. Customers can enjoy a meal or refreshments close to the dealership.
What nearby services or amenities can customers find near Fields Mazda of Asheville?
Customers can find nearby services such as insurance agencies like Sarah Brice: Allstate Insurance and Patricia Patsalos: Allstate Insurance, a nail salon (Red Nail Spa), beauty salons, bakery shops like Nothing Bundt Cakes, telecommunications at T-Mobile, and health services including The Joint Chiropractic and Benchmark Physical Therapy.