Fields Mazda of Asheville

Reviews

• SL

  SK Lovelace

  2 days ago
  1.0
  My experience was less than positive. I arrived at my 7:30 appointment to be told they didn't open until 7:40. When I bought the car, they promised car washes and loaners. The loaner is no longer available. When I asked for the car wash again at 7:30 am, they said it could take an extra 30-45 minutes because they could get busy, For the oil change and tire rotation, it would take 1.5 to 2 hours. When I shared an issue I had with my screen, they said it would have to be a really serious problem for them to be able to help me. What? A friend who worked for another company easily reviewed the problem and quickly provided details on known issues. - Also, I mentioned that the last time I came in, I asked for an inspection, but they told me it had already been done. So they didn't do it. (I received a ticket later for this.) I mentioned it to the dealership, and he just shrugged and said I don't know. It was a full two hours before I got my car back, no wash, no loaner, no help for my screen issue, no apology, no one chatted with me about my experience. They just ignored all of it. I'll go out of my way to purchase my next Mazda. This dealership is worthless.
• SM

  Scott&Janette Miller

  6 days ago
  5.0
  2025 Mazda3 in for 5000 mile oil change, tire rotation their "Full Circle Inspection. Arrived at 7:40 and was on my way home at 8:35. Service advisor "Zackary" greeted me immediately. The waiting room is attractive and roomy. This was my second visit since purchasing the "3". I feel both visits deserve 5 stars. And I will gladly recommend.
• MK

  Michael Kniffin

  Feb 24, 2026
  5.0
  I recently purchased a new 2025 CX5 at Fields Mazda, and was very pleased with the process. I've done business with Fields Mazda and Fields Chrysler Jeep Dodge Ram in the past so when I'm in the market for a new car, I always include the Fields Auto Group in my search. For this particular purchase I dealt with Anthony Caceres (Salesperson), Austin (Sales Manager), and Samantha Fischer (Finance Manager). Each and every one of them, in addition to other staff I spoke with during my visits, were extremely friendly. What I liked best about my experience, and Fields overall, is that I never felt pressured at all. I also believe I was treated fairly. The entire buying experience didn't take too long, so they're respectful of people's time as well. I highly recommend Fields, and Fields Mazda if you're looking for a new car, or even used. Again, a very pleasurable experience.
• BB

  Branton Burleson

  Feb 12, 2026
  2.0
  I purchased a used 2014 Mazda CX-5 with ~107,000 miles for my 18-year-old daughter from Fields Mazda in late September, 2025 and approximately 2 1/2 months later the "4WD" light came on indicating that the AWD system had malfunctioned. A few weeks later, the "Check Engine" light came on. We replaced the factory original spark plugs and ignition coil at another shop and they diagnosed the AWD issue as a solenoid failure and since it was part of a unit that the whole rear differential had to be replaced. This shop quoted us ~$3,300 for parts and labor. We returned to Fields regarding this issue and they confirmed the diagnosis. Their price? North of $7,200. I understand that the argument will be that it's Mazda certified parts, master technician labor, etc etc etc. Either way, the mark-up on parts and labor costs were shameful. We only owed about that much on the car ($7,400!). We did not purchase the extended warranty for a few reasons. We were confident of the CX-5's reputation, the mileage was low enough that we didn't anticipate a major failure that soon after rolling it off the lot, and honestly, I believed that the dealership would treat us right as customers. We also know, from experience, that even when extended warranties are purchased that places find loopholes to get out of coverage (operator error, supposed lack of maintenance, etc, etc). When I decided to pick up the vehicle and deal with the issue elsewhere on my own, I was told that the vehicle was unsafe to drive and was strongly advised not to leave because those differentials were known to "explode" and "lock up and cause an accident" (actual quotes). With enough research and some conversations with other trained mechanics, the likelihood of an apparent grenade going off in the CX-5 was unlikely and a lot of things would have to go wrong for it to "lock up." The reality is that this AWD car is operating as a FWD car. The rear wheels simply don't engage the way an AWD should. Either way, I argued that if there is the risk of an "explosion" or "lock up" and actual safety risk, then Mazda should have recalled this car for a defect. I was informed that the issue was not a manufacturer issue, but "water had gotten into the part and fluid." The reality is that in the 2 1/2 months we had driven the car there had not been enough rain or snow to drive in anything deep enough to cause this. And if we did run through some water and it caused this catastrophic failure then that's still a poorly-designed part or build. A simple search online indicates that this is a more common problem with this part than Mazda seems willing to admit. Additionally, how about this? Even without a warranty, couldn't the dealership that actually cared about its customers enough to offer to work with me on this problem for a solution that didn't cost $7,200+? Why wouldn't they offer? They didn't even try. They didn't talk to any management or supervisors. No one higher up reached out to me. It spoke volumes about the business. I would've likely raved about how great they were if there had been some effort to support a local customer. After buying this car there only about 3 months earlier that had supposedly been through their thorough inspection process, I think Fields should've said, "You know what? Maybe we missed something. We want to help this customer out. This is a really bad failure for this car." Nothing like that happened on site or since. My complaint is not with the service representative or salesman. I think they were doing their job and that this is the hard position that dealerships put employees in. I know at least one mechanic who left a dealership for an independent shop because of this kind of common dealership behavior. I left with the impression that Fields Mazda is just like what everyone says dealerships are: "money-hungry rip-offs" whose priority is not actually customer satisfaction. I have since taken matters into my own hands and found a way to repair the car elsewhere in a much, much more affordable way.
• HF

  Hulon Ferris

  Feb 2, 2026
  1.0
  This interaction actually started out rather pleasant. But it quickly turned sour. Me and the salesman Mark were discussing our options, we got the price to where I wanted it. I informed him that I was looking at a car for my neighbor, and we got the price where we were both happy. On Thursday night, I did a follow-up to make sure that he had indeed gotten all of the documentation that I requested before making the trip. And then this happened. He did go on to apologize and say he got me confused with another customer... But then he immediately went back and accused me of fraud and making a "straw purchase" Several of the things that upset me were not the fact that the alignment wasn't done, but the fact that he lied about it, also the fact that he sent me eight separate test messages after I told him good night and went to sleep, and then I reached out to his management and no one has gotten back to me. Waking up to eight missed text messages after 10: 00pm is borderline harassment. Either way, I just wanted to share my experience and letting you all know how Mark at Fields Mazda conducts himself. Unfortunately this is a reflection of the business and it does not help that I have reached out to the dealership to try to find a resolution and did not hear anything back. By the way, Jennifer Sanders is my wife. Why he felt the need to go there is beyond me.

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