Business Details
About
Mazda DealerUsed Car DealerAuto Parts StoreAuto Maintenance
In order to offer you utmost convenience and accessibility, we invite you to take advantage of our comprehensive online platform, where you can freely explore our enticing collection of both brand-new and pre-owned Mazda vehicles. Feel free to peruse our inventory at your leisure, gaining valuable insights into each model's features, specifications, and pricing. Should any questions arise or if you require further details, our knowledgeable team is just a few clicks or a phone call away, ready to assist you promptly and professionally.
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.7
1,696 reviews
5 stars
1,482
4 stars
88
3 stars
30
2 stars
26
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly in the sales and service departments.
Sales Experience
Overall, customers reported positive experiences during the car buying process, highlighting low-pressure sales tactics and knowledgeable staff.
Service Quality
While some customers appreciated the efficiency and thoroughness of the service department, others expressed frustration with long wait times and upselling tactics.
Communication
Several reviews noted excellent communication from staff regarding service updates and vehicle repairs, although some customers experienced issues with follow-up.
Pricing Concerns
Customers expressed mixed feelings about pricing, with some finding it high compared to independent service providers, while others felt the value was justified.
- NWNatalie Wiseman5 days ago4.0Brent was awesome! He was polite and respectful. Brent was attentive And supported me in letting me know that there would be a car available and that he would make sure that I could have a car for work. Betty is a Bear. Nicest thing I can say about her! She does not want to work with her customers. It’s like she’s working against her customers for example I needed a car to drive because my job is driving. She told me that she didn’t know if I could get a loaner car Because she didn’t know if they would have any. My car was being serviced for something that was under warranty. I feel she should’ve Put just a little effort-to try to make me feel better that I would be able to go to work. Especially in this economy! When I arrived, there was no car ready. I let her know that I was coming in early because I start work early. This is the second time that I’ve had a problem with her and her attitude. The first time was a year ago when I purchased my Mazda. She is rude to her coworkers in front of customers. Brent gets five stars. The head of service was amazing Betty not so much.
- DTDolores TaylorNov 16, 20255.0The people at Fields Mazda were very courteous, professional! It was a great experience in getting our car. They made us feel genuinely welcome right away. Sales rep was awesome!! No pressure, honest and very helpful so that we could have clear understanding of the process. They walked us through each step and made sure we were happy with our purchase. Fields Mazda went above and beyond any dealership we have ever been to. We not only were able to get the car we wanted, but also a great place to have our vehicle services and well cared for! Thank you Fields Mazda for making our purchase stress free and your wonderful staff!
- ASAmber lynn SimmonsNov 15, 20255.0The whole team went above and beyond to make sure I was able to get a vehicle. The sales lady was amazing and went above and beyond for me. The finance guy was also great. The whole process was smooth and fairly quick.
- NRNancy RathboneNov 9, 20255.03rd maintenance service at Fields Mazda. As always the service team, Zack and the others were phenomenal and listened to my requests that included a rattle in the dashboard. They kept in touch with me via text and phone call of the progress. They were also so kind to work with me on pick up time due to me running late. They left my keys and paperwork up front with Jackie, who is always kind and very helpful!! Her son Joel also helped me via phone the day prior and was excellent!! I highly recommend Fields for purchase and service!! #1 dealership!!! The rattle was fixed also!!
- KMKatie MorganOct 30, 20251.0I took my car in for a brake malfunction message. They tried to tell me I needed a ton of work done I know I don’t need such as new tires (mine aren’t even a year old), brake pads (I had mine changed the week prior), alignment, etc… now my car won’t start after sitting for more than a couple of hours; which wasn’t a problem before taking it to the dealership. They also charged me $62 for topping off the brake fluid (which wasn’t low) without my prior authorization. I have never had such a horrible experience with a service center at a dealership. I bought my car brand new there in 2023. I will be contacting someone in a higher position there for an explanation and compensation.
Frequently Asked Questions About Fields Mazda of Asheville
What types of vehicles does Fields Mazda of Asheville offer?
Fields Mazda of Asheville offers both brand-new and pre-owned Mazda vehicles.
Can I purchase a Mazda online through Fields Mazda of Asheville?
Yes, you can explore and purchase Mazda vehicles through their comprehensive online platform at https://www.fieldsmazda.com/.
What are the operating hours for Fields Mazda of Asheville?
They are open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
Does Fields Mazda of Asheville provide vehicle maintenance services?
Yes, they offer oil changes, tire rotations, and general auto maintenance services.
What payment options are accepted at Fields Mazda of Asheville?
They accept cash and financing options for vehicle purchases.
Does Fields Mazda of Asheville offer pickup or delivery services?
Yes, they offer in-store pickup, curbside pickup, and delivery services.
Is there free onsite parking available at Fields Mazda of Asheville?
Yes, free onsite parking is available for customers.
How can I apply for financing at Fields Mazda of Asheville?
You can apply for financing through their finance application page at https://www.fieldsmazda.com/finance-application.htm.
What nearby car dealerships are located close to Fields Mazda of Asheville?
Nearby car dealerships include Mazda USA, Mercedes-Benz of Asheville, Skyland Auto Group, and Asheville Chevrolet. Visiting these dealerships can provide you with a range of automotive options in the Asheville area.
Are there dining options near Fields Mazda of Asheville where customers can eat before or after visiting?
Yes, nearby dining options include FATZ Southern Kitchen, Wendy's, Don Buyu's Mexican Restaurant, Fatz Cafe, Waffle House, and The Madness. Customers can enjoy a meal or refreshments close to the dealership.
What nearby services or amenities can customers find near Fields Mazda of Asheville?
Customers can find nearby services such as insurance agencies like Sarah Brice: Allstate Insurance and Patricia Patsalos: Allstate Insurance, a nail salon (Red Nail Spa), beauty salons, bakery shops like Nothing Bundt Cakes, telecommunications at T-Mobile, and health services including The Joint Chiropractic and Benchmark Physical Therapy.