Fields Chrysler Jeep Dodge RAM Asheville

Reviews

• JW

  Justin Wells

  Feb 20, 2026
  5.0
  Genuinely great experience. I came from out of state to trade in my Honda Pilot for a Durango. Timothy (sales) and Jessica (Finance) made the process incredibly smooth. I drove 3 hours to Fields and in 30 minutes I was back on the road in my new Durango. The team there was prepared, welcoming, and delivered the deal we agreed on without any additional pressure. Zero dealer add ons. Very respectable doc fee. I like the way they do business. I’ve bought many vehicles over the years across numerous dealerships on the east coast and this is one of the best dealerships I have ever worked with.
• MB

  Michael Brogan

  Feb 15, 2026
  5.0
  I recently required Fields Chrysler Jeep Dodge RAM of Asheville for emergency services while traveling on a long trip from South Carolina back to Indiana. This was on a late morning of a Friday. They were able to squeeze me in for a quick diagnosis and discovered a pretty serious issue with my truck. From the time I walked in the doors I was treated with utmost respect and care. Every courtesy was given to my comfort and needs. The service advisor I dealt with was named Brad. Brad was very professional and informative. He gave me all the details of my service needs in terms I could understand and pretty accurate costs. Brad checked in with us throughout the afternoon and gave us updates on the service. By the end of the day our service was completed and we were back on the road. The charges were very close to the quote and there were no hidden charges or surprises. I’m very pleased with my experience with Fields of Asheville. From the front desk to the service department, every person we encountered was a delight. If I’m ever in the area again, I would gladly use their services again. Thank you Brad and everyone at Fields of Asheville!
• JM

  Jeffrey Mcalpine

  Feb 13, 2026
  4.0
  Phenomenal experience over the phone, however, when I got there in person Isaac seemed like he was very upset and give me vibes That he disliked his position, maybe too stressful maybe personal matters however, the personal experience this one time of dealing with Isaac made me want to take my business elsewhere! If it was not for my sales rep Randy, I probably would’ve washed my hands however we had purchased a jeep from the dealership and will continue using this place of business. Just not with a certain individual. I must finish this comment off with everyone else was super professional and I highly recommend if anyone’s in a need of purchasing a vehicle Ask for Randy he will make sure that you get the best deal possible and feel like you’re working with family.
• AK

  Ali Kafka

  Feb 11, 2026
  1.0
  I am changing my review to 1 star. 2ish weeks after I bought my car (after leaving my initial review), their finance department sent me a request for 912 dollars because "they made a mistake on taxes". ??? I'm sorry I signed a bunch of paperwork with the price of my vehicle on it, that is not on me. I was able to call the guy who sold me the car, and he got back to me saying that it was a mistake. They have me sign a new bill of sale through the mail. Ok, unethical, scary, weird, but thanks for sorting it out. Another week and a half later I get a phone call and another request, this time for $958. I am told my title work won't be completed unless I pay. I am told the woman who originally handled my title work no longer works there and the new guy is rude and "doesn't know anything about it". This time I don't get a response from the guy who sold me the car but I do threaten to involve an attorney. Now it's "woops" again and we'll see if there is more drama in making my vehicle legal. I unfortunately can't recommend this shady business practice. Imagine if every dealership came at you for more money down the road after you signed on a deal- the numbers that you signed on would be meaningless and they can hold your title hostage until you send them X amount of money. Absolutely illegal. ----------------------------- Jake worked hard to get me the best deal possible. Their first offers on my trade were not great but after several days of back and forth I got a deal I felt good about. The car they sold me had a stellar Carfax and appears to be in great almost new condition after a couple weeks of driving it so far. I do feel that they try to be competitive with other sellers which is not something I experienced with other dealers while shopping around.
• DC

  Dogfish Chad

  Feb 7, 2026
  1.0
  Before you take your vehicle to Fields CJDR for service, understand this is how they handled mine. I brought in a 2015 Ram EcoDiesel for: • Cylinder 6 glow plug code • P0299 turbo underboost code I was told I would receive a diagnosis for the underboost issue within three business days. After a week, the truck had not been evaluated. I approved just over $1,000 to replace the glow plug and a MAP sensor. During the glow plug replacement, the technician broke the plug off in the cylinder head. I was then told the only solution was an $8,600 cylinder head replacement. I was never warned in advance that this repair carried that level of risk. When I declined the head replacement and asked for the vehicle to be reassembled, I was told I would need to pay an additional $418 just to have the engine put back together. After nearly a month in their possession (while I paid for a rental car), I picked up the truck. Within 100 yards, it was obvious the underboost issue had not been resolved. The truck went back into limp mode within 1/4 mile. The MAP sensor replacement did not fix the problem. An independent diesel shop later: • Successfully extracted the broken glow plug • Diagnosed the real issue as a failed intake manifold • Repaired the vehicle correctly Fields charged me over $1,000, damaged a component during service, did not resolve the original complaint, and returned the vehicle in worse condition than when it arrived. When I escalated concerns to management, I was told the dealership would not take responsibility. Two weeks later, I received a request for a “perfect 10” survey score. When I responded with my experience, I received no reply. If you value: • Accurate diagnostics • Accountability when something goes wrong • Timely service • Clear communication I would strongly recommend you consider other options.

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