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Enterprise Rent-A-Car

4.1
(495 reviews)

Business Details

954 Patton Ave, Asheville, NC
28806, United States
(828) 255-0236

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Asheville, NC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Asheville location today.

Location

Enterprise Rent-A-Car
954 Patton Ave, Asheville, NC
28806, United States

Hours

Reviews

4.1
495 reviews
5 stars
332
4 stars
46
3 stars
26
2 stars
9
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond to assist during stressful situations.

Reservation Issues

Numerous reviews highlighted problems with reservations being canceled or not honored, leading to frustration and disappointment.

Vehicle Condition

While some vehicles were reported as clean and well-maintained, others had issues such as cleanliness and mechanical problems.

Staffing Problems

Several customers noted that the location appeared understaffed, leading to long wait times and poor service experiences.

Mixed Experiences

Overall, experiences varied widely, with some customers having excellent interactions while others faced significant issues.
  • KT
    Kalen Thorien
    3 days ago
    5.0
    Alyssa is AWESOME! 100% will rent from here every time even if it’s more $ because she’s so helpful and on it!
  • FE
    Farrell Edwards
    Feb 23, 2026
    5.0
    Love the staff! Alysia got us squared away and put us in exactly what we wanted, she was 10/10! she should definitely get a raise! I definitely know where I’m going for my next rental.
  • TS
    Taylor Shanklin
    Feb 23, 2026
    5.0
    Great staff with exceptional customer service. Needed to rent a car after getting in a car accident. Alyssa took great care of me. Great communication and great car.
  • RC
    Rosie Cowart
    Feb 23, 2026
    1.0
    Communicate with each other i was renting due to my car being totaled and i paid every week no hesitation. the issue was after I would bring the car to be checked and make the New week payment they where not logging in the system that the car was brought in and check by a representative there, i also called in spoke with a tall Caucasian women with dark hair told her my car was totaled she told me she could give me the car at its discount for 7 days. but again did not Communicate any of this with the rest of staff nor was this logged after the seven days they kept charging me the same amount so I assumed everything was ok, I called everytime I paid over the phone or I went in store when it needed to be checked.... So they called me on a Tuesday after I made my payment for another week that past Saturday, and told me that I had to bring the car back so they could charge me full price and also check the car, keep in mind I had just went there that past Saturday to pay for another week and for the guy rep could check it. Again nobody Communicated any of this nor did he log it in the system so I ended up losing my money never got my deposit back and losing transportation with in three days of using my last to pay for the car for one more week couldn't get my kids to school and almost lost my job cause I had no transportation or money to get to work or get my kids to school. All this behind there own lack of communication with each other and not properly logging information or staying on top of there job so no I will never use them again worse experience I've ever had.
  • HS
    Heather Strickland
    Jan 31, 2026
    5.0
    Turned a stressful situation around!! A HUGE shout out to Alyssa!! We are from out of state and someone hit our vehicle and we needed a rent a car to get home! Alyssa was tremendous. Kind, personable, empathetic… she came and picked up us (and even changed locations for us when we ended up at the tow lot instead of the hotel!) Was able to do the rental in the car so we didn’t have to go inside (did I mention it was a couple hours before a huge snow storm?!) Highly recommend this location and Alyssa!!!

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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