Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Hendersonville Rd in Asheville, NC is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Asheville, NC or call us at (828) 684-9222.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.4
291 reviews
5 stars
211
4 stars
33
3 stars
20
2 stars
10
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, knowledge, and friendly demeanor, particularly highlighting employees like Martin, Nic, and Jordan.
Inconsistency
Some reviews noted a lack of consistency in service quality, with experiences ranging from excellent to poor, particularly regarding employee attitudes during returns.
Product Availability
Customers frequently mentioned that the store had the parts they needed readily available, contributing to a positive shopping experience.
Professionalism
While many staff members were commended for their professionalism, a few reviews pointed out instances of unprofessional behavior from certain employees.
Efficiency
Several customers appreciated the quick service, especially during battery installations and other urgent needs.
- THTravis HathNov 1, 20251.0Terrible experience this morning 11/1 @ 11AM. Employee refused to give me his name for this review (wonder why). Wearing black hat, and black outfit. Came in to return parts I ordered online, because they didn't fit. First thing with and attitude the employee says "this is why we tell y'all to come into the store and not order online". Is that not why there is the fitting option on the website, to make sure it fits? Then my code for the return comes up as an error. He just looks at me and says "there is nothing I can do". What do you mean? "You'll have to return it through fed ex" What?! FedEx isn't going to do a return for my autozone parts. I just needed a solution, and empathy that the parts I ordered didn't fit. I ended up calling the 1800 line and received help. All I needed was a code from them, this could've been handled at the store level. Mind this was my second attempt at returning. The first time a different employee told me to come back when a manager was available to help.
- GPGeorge PeeryOct 31, 20255.0I'd never visited an Auto Zone before, but as I was dealing with a dead 12-volt battery on my Prius hybrid, and as these guys at the 1960 Hendersonville Rd, Asheville NC location were conveniently close to where my crippled car was, I decided to give them a shot. Jordan, the manager, was more than helpful and cooperative. I talked to him on the phone prior to my arrival, he indicated that they could help me, and the two of us made plans to have me arrive the following day to have him check everything out. Unlike some technicians and service guys who are baffled by the Prius' peculiarities , he knew exactly the steps to take and went straight to giving me a jump, thoroughly testing my battery (which had indeed croaked in a recent cold snap we've had in the mountains), and swiftly installed a new one that they had in stock and had me "back on the road" without a long or tedious wait. I'm sure to return to this Auto Zone when I have other "automotive needs." And would recommend others to give these guys at this Auto Zone store a chance to help them with parts, quick but precise testing, knowledgeable advice, and automotive assistance.
- MSMike StilwellOct 21, 20252.0Management was not friendly and ver rude to potential customer. Walk away in a hurry.
- CMCody McCombOct 20, 20255.0Great customer service. They had answers and recommendations ready.
- ADAva DowningOct 5, 20255.0Highly recommend this location. Jenn was a huge help after we had an emergency stop-very knowledgeable, helpful and gave us in-depth answers about the issue with my mother's Toyota sensors. Jenn even took the time to help top off our brake fluid, which we appreciated.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular opening hours for AutoZone Auto Parts on weekdays?
AutoZone Auto Parts is open from 7:30 AM to 8:00 PM Monday through Friday.
Does AutoZone Auto Parts offer any same-day delivery services?
Yes, AutoZone Auto Parts offers same-day delivery options.
Can I pick up my online order in-store at AutoZone Auto Parts?
Yes, AutoZone Auto Parts provides in-store pickup for online orders.
Are there curbside pickup options available at AutoZone Auto Parts?
Yes, curbside pickup is available at this location.
What brands of auto parts does AutoZone Auto Parts carry?
They carry brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
What products can I find at AutoZone Auto Parts?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
What is the address and phone number of AutoZone Auto Parts in Asheville?
The store is located at 1960 Hendersonville Rd, Asheville, NC 28803. You can call them at (828) 684-9222.
What are some nearby restaurants where I can eat before or after visiting AutoZone Auto Parts?
Nearby dining options include Baan Thai Kitchen, Sawasdee Thai Cuisine, Luella's Barbecue, Asiana Grand Buffet, Clean Eatz, and Wild Ginger Noodle Bar.
Are there any nearby beauty or spa salons close to AutoZone Auto Parts?
Yes, nearby beauty salons include Bali Nails and Spa and The Atrium Salon.
Which nearby services can help me with vehicle-related needs or home improvement around AutoZone Auto Parts?
Nearby services include Heartland Amish Furniture for furniture, Lifestyles By Design for countertop installation and contracting, and Stratton Design Group for interior design.