Strickland Brothers 10 Minute Oil Change

Reviews

• MB

  Mark and Stephanie Brewer

  1 day ago
  5.0
  Had an oil change done on Sunday. The workers were kind and considerate. When we pulled up they offered us some cold water. They were quick and efficient. Very pleased with Shakon and the service he gave. Banks was also kind and gave great service.
• TB

  Tyrell Bartell

  Apr 4, 2026
  5.0
  I would definitely recommend Strickland Brothers! Great service, friendly staff, and a great environment. Olivia Carter and Brenda Beal were EXCEPTIONAL!
• HR

  Haania Rubio

  Apr 3, 2026
  5.0
  The ladies are kind and attentive! My first time there and will now be my regular place for oil changes.
• JB

  Julia Brady

  Mar 30, 2026
  5.0
  Fantastic service and they always get you in & out with ease. The mechanics Shakor & Olivia were amazing and helped so much.
• JJ

  Johnnie Jones

  Mar 27, 2026
  1.0
  While others may have great experiences, my experience here at this company was horrible. I'm just going to give a quick summary. I started out with great service, however, the sense of urgency was lacked with my experience. I am writing to formally report a deeply concerning experience I had at your business in Asheboro. On this afternoon. I was initially greeted with professionalism by staff members including a manager named Banks and another manager named Sean. Both individuals were courteous and informative and my early impression of the business was positive. However, the situation quickly deteriorated due to the conduct of an employee by the name of Olivia. While I was in line for for the services I experience an extended and unexplained delay of approximately 20 to 25 minutes, during which employees appeared disengaged and focused on casual conversations rather than assisting waiting customers. No communication or acknowledgment of the delay was provided. When I briefly left to explore other service options and later return, I was eventually directed to a service Bay where another technician whom name I cannot recall assisted me. This individual demonstrated professionalism, respect, and a strong work ethics throughout the whole process, even while working without adequate support. Unfortunately, Olivia's behavior escalated further during my services. She openly refused to assist with my vehicle, made dismissive and inappropriate comments within earshot and created a hostile and uncomfortable environment. At multiple points. She spoke negatively about me to her co-workers and demonstrate a lack of professionalism that is unacceptable in a customer service setting. I also perceive certain remarks as discriminatory in nature. After my service was completed, I attempted to address my concerns calmly. However, the situation escalated significantly when manager Banks became involved. Rather than de-escalating the issues he engaged in unprofessional and aggressive behavior, including the use of inappropriate language towards both myself and my niece who was on the phone during the interaction. His conduct included verbal insults and statement that could reasonably be interpreted as threatening. At this point, what began as a customer service concern became a highly distressing and computational situation. I ultimately left the premises feeling disrespected unsafe and extremely dissatisfied. I would like to you all the to know that the technician who service my vehicle as well as the other employee working at that time conducted themselves with professionalism and should be commended their behavior stood in shark contrast to that of Olivia and Banks. Due to this experience, I have reported the incident to my supervisors and sharing my concerns within my professional network as someone affiliated with a company that managed a large fleet of vehicles. I regret to inform you that this incident has significantly impacted my willingness to recommend or continue doing business with your organization. I respectfully request that this matter be reviewed thoroughly and that appropriate actions be taken to address the behavior of employees involved. I am available to provide any additional details if needed. I have also contacted corporate in detail the details in email. My niece will be sending the recording of it as well. Thank you for your time and attention to this matter.

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