Zips Car Wash

4.1
1546 reviews

About

Car Wash
Enjoy quick and convenient express car wash services at ZIPS Car Wash, where every wash includes our always-free self-serv vacuums and detailing amenities! Plus, feel good about protecting your investment with our ZIPS UNLIMITED™ membership program with daily wash privileges, available at all locations. Proudly serving members and customers at more than 260 locations in 24 states. ZIPS Car Wash is now cashless and accepts all major credit cards, debit cards, and ZIPS gift cards.

Location

Zips Car Wash
360 Airport Rd, Arden, NC
28704, United States

Hours

Reviews

4.1
1,546 reviews
5 stars
1,013
4 stars
158
3 stars
94
2 stars
95
1 star
186

What are people saying?

AI-generated from recent customer reviews

Pricing Issues

Customers frequently reported being charged more than advertised for basic washes, leading to feelings of being misled.

Customer Service

Several employees, particularly Cody and Skylar, received high praise for their exceptional customer service and willingness to help.

Wash Quality

Mixed reviews on wash effectiveness; some customers noted that cars often left with dirt still present, particularly on the back and rims.

Staff Attitude

While many staff members were described as friendly and helpful, there were instances of rudeness from management that negatively impacted customer experiences.

Facility Maintenance

Customers noted issues with cleanliness and maintenance of the facility, including broken vacuums and lack of towels.
  • TB
    T B
    1 day ago
    1.0
    This place is 100% rip off. When I got to this car wash, they had only had prices to wash 4 vehicles. When I asked a employee how much it costed to wash 1 vehicle, he said it be $18.00. I backed out, and done it at my house, way cheaper than $18.00. This place is a SCAM
  • MV
    MT Veteran
    Nov 9, 2025
    1.0
    Overly expensive and yet did not do even a remotely decent job of washing my pickup. I will not be returning to this waste of time and money of a car wash. Truthfully, I feel a refund should be in order.
  • KG
    Keith Gonzalez
    Oct 31, 2025
    2.0
    Pay $30 for a premium car wash. Ceramic light never came on in the car wash when all the other lights did. Suction in the vacuum was less than adequate. Tried to talk to the attendant, but he didn’t seem to care.
  • JR
    J R
    Oct 15, 2025
    1.0
    My kid is a new driver and went with their friends to this Long Shoals location to get a basic wash. They said they wanted a BASIC WASH but were charged $18, which is absolutely crazy, and were confused why. This morning I heard they were doing the same at the Tunnel Road location. Telling employees that if anyone wanted a basic wash just to give them the basic plus and charge them for it, which is $18 instead of $12. So shady. I also had a ton of problems with them years ago when my credit card was stolen and they nearly doubled my monthly membership on the new card.
  • LK
    Laura Krische
    Oct 14, 2025
    5.0
    My car's been particularly dirty lately, so I went to Zips and got a membership during a promo they were having. The carwash itself is pretty nice! The vacuum area seems well maintained and clean, and the carwash itself does a decent job of getting regular dirt off, however it seems to struggle with the really caked on stuff. Going through twice seems to help a lot, but I still have to get out of my car afterwards and manually rub some of it off with a rag. Honestly, it seems like a pretty good but typical car wash. Normally, I'd rate it three or maybe four stars. HOWEVER, there is one gentleman there named Skylar who went above and beyond to help me, and he is the reason I'm giving this Zips location five stars. Normally when I go through a car wash, including this specific one, the person guiding cars in and manually spraying them does a pretty lazy job. Most of the time they don't even bother spraying both sides of my car. Today, the guy who was there guided my car in and didn't bother spraying it at all (I almost removed a couple stars for that). But Skylar is awesome. He took his time and sprayed my car down very thoroughly. Even so, I had to go through again because the dirt/mud/mold/dead leaves were so caked on my car that there was still some left over. When he saw me come through again, not only did he take his time spraying it down again, but he grabbed a rag and actually scrubbed some of the worst spots off. AMAZING. I've genuinely never had such good customer service at any carwash I've been to in any of the states I've lived/gotten a car wash. He was so kind, and he spoke with me a little about how his car gets stuff stuck on it too. I'm just very impressed. Skylar, if you're reading this, THANK YOU SO MUCH! Your kindness means a lot and left a big impression on me.

Frequently Asked Questions About Zips Car Wash

What services does Zips Car Wash offer?

Zips Car Wash provides express car wash services including free self-service vacuums and detailing amenities. They also offer the ZIPS UNLIMITED™ membership with daily wash privileges.

What are the regular operating hours of Zips Car Wash?

Zips Car Wash is open daily from 8:00 AM to 7:00 PM.