Safelite AutoGlass

Reviews

• MN

  Michael - NC

  6 days ago
  5.0
  My experience with Safelite was absolutely flawless from beginning to end. Booking the appointment online was quick and easy, and when I arrived at the Safelite location, the staff was welcoming and informative. They clearly explained the process before starting the work, which I really appreciated. The windshield repair and recalibration were completed efficiently and with great professionalism. They also provided helpful instructions on how to care for the windshield afterward. Payment was fast and simple before I left. I highly recommend Safelite for any glass repair or replacement needs. Their speed, quality, and customer service truly stand out!
• JM

  Jade Mastriano

  Nov 15, 2025
  4.0
  Great work! Friendly, efficient, quick. Was told hours of noon-5 but they came closer to the morning around 11:30-12 I think which worked great! Pricey is my only gripe but great work!
• DJ

  Daniel Jenkins

  Nov 12, 2025
  5.0
  Caleb was in time and courteous. He did the repair quickly and cleaned the windows when done. Great value and done in my driveway. Great job
• KK

  Koisneurotypical

  Nov 10, 2025
  5.0
  I had an excellent experience at Safelite with Shane.With all the construction in the Apex/New Hill area, my car got hit by a giant stone that was hurled by a huge dumptruck. It was beyond repair- the crack was huge. I was just dreading the experience bc I have a special needs daughter and anything that is outside our routine can get tricky. Anyhow, for starters, the appointment was easy to make- and they took care of my insurance claim (I have USAA). I only had to pay the deductible- and there were no hidden costs. Shane reached out to me before the appointment confirming the things I needed to get done. Then, a few hours before our appointment, he reached out to me again with some bad news (which actually was good news because it saved me an extra trip in). He likes to preview the windshield he is about to install a few hours before the appointment and the windshield he ordered arrived with a crack in it. So, I just rescheduled for the next day- no big deal. He was very apologetic, but the way I see it, he could have either tried to cover it up or he could have realized this issue once we were already there. I was very grateful he was so thorough. My windshield was a bit trickier because Subaru has this thing called ‘eye sight’ which requires calibration by a Subaru approved technician. (The car basically beeps if you swerve lanes suddenly or are about to hit someone). This calibration usually takes hours upon hours (and usually has to be performed by the dealership). Safelite is an authorized Subaru technician for calibration which was awesome. My entire wait time was a little under two hours, which also included Shane vacuuming and cleaning the car (and reattaching the Quick Pass transponder- something I completely forgot). I really could not have asked for a better experience. He turned something negative into something that was incredibly positive. I don’t want to have my windshield replaced again (obviously!) but if I had ever have to, I will most definitely revisit Safelite (the Apex location) and ask for Shane (although I am sure the other technicians are equally great).
• PH

  Perla Hernandez

  Nov 6, 2025
  5.0
  Needed my company vehicle windshield replaced. I was going to have the company auto insurance replace it by us paying the deductible. Our deductible was 500 but then they are partnered with Safelite and Safelite actually gave us a price of $200. We were transfer to the Safelite website and everything was done online. They even had an appointment next day. Technician was professional and courteous. I definitely do recommend set light for your windshield replacement.

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