Mr. Tire Auto Service Centers

Reviews

• MM

  Michael McCartney

  Mar 9, 2026
  1.0
  Do not go to this location if you value your time/sanity/basic customer service. I went in for a simple safety inspection and tire rotation and my car ended up being in there half a week. They called and said they stripped a bolt that was crucial to the car running and told me they had to wait for a new one to come in. Everyone’s complaints about the pink haired girl Cassandra are spot on. She is very rude, offered no apology, and acted like I was the one inconveniencing her when I was then stuck taking Ubers to and from work the rest of the week. Maybe that’s how people are in South Florida where she’s from but that rudeness does not fly up here especially when being at the front desk in a customer service setting. She either needs more training or needs to find a different line of work away from directly interacting with customers. The only one who recognized how inconvenient this ordeal was and who actually apologized was Liz but unfortunately Liz is not there full time anymore and Cassandra is there screwing things up in her absence. So they finally get the part they need, I pick up the car and there is a loud rattling whenever I drive it. I give it a couple days but it’s still rattling so I take it back in to have them look at it. Unfortunately pink haired Cassandra is at the front desk and making snarky comments about how it shouldn’t be shaking on the side that I’m telling her it’s shaking on. A mechanic drives it around the parking lot and immediately hears the rattling, brings it back and fixes it and Cassandra hands me the keys, again no apology or any kind of customer service at all. About a week or so later I get notified that my safety inspection did not go through and as a result I would have to pay late fees to get my new registration. How could this be when the main thing I brought my car in to do on that first fateful day was to get the safety inspection? I take a look at the safety inspection paperwork Cassandra had handed me and it wasn’t even for my car, it was someone else’s of a completely different make and model car. So I once again drove back to Mr. Tire, go inside, pink haired Cassandra is there and tries to argue with me that even if the paperwork is wrong it still should have gone through and once again acting like I’m the one inconveniencing her. I then ask for a printout of the correct safety inspection paper for my car and she tries to tell me they can’t print out old ones that they’ve already done, which sounded like bs. Turns out it was bs because a mechanic then said yeah they can do that and went back in the office to print it. Turns out they can’t find a record of it because they never did it in the first place, (again this is the main thing I brought my car in for because it was due). So the mechanic rushes out and does a safety inspection really quick and hands me the correct paper this time and my keys and I walk out once again without any kind of apology from pink haired Cassandra. I now have to pay late fees to get my registration because of her screw up and yet she acted like I was the one inconveniencing her. Unacceptable and highly disappointing, have been using this Mr tire for years but has really gone downhill. One simple visit turned into a multiple week ordeal and many visits later to fix all of their mistakes that I am now paying late fees for.
• KK

  Katelynn Kearney

  Mar 2, 2026
  5.0
  Mr. Tire is very trustworthy, they showed me pictures of the things that needed repairs on my car and let me know what should be first priority repairs with my limited budget. Definitely will be coming back since they show me pictures of exactly what they found.
• WB

  William Berryman

  Feb 12, 2026
  4.0
  Went in for a routine Oil Change and Tire rotation. I waited for the vehicle because they were not busy. 15 minutes into my wait I was shown pics of an air filter that needed replacing, and rear brake pads that also needed replacing. I immediately agreed to those recommendations and appreciated the notification. I expected an extra hour or so of wait time. I paid, then drove home, 2 miles away. My wife used the same car to run an errand, but brought it back in 10 minutes saying it was making a scary sound underneath the car. I discovered that the shroud or cowling had been left in-reattached and was hanging down. I took the car back to Mr Tire first thing next morning. They fixed it immediately. Just glad it wasn’t the oil pan plug.
• BM

  Brandi Mendenhall

  Feb 8, 2026
  5.0
  Had a great experience at Mr. Tire in Apex, NC on a Sunday. I came in on my spare after getting a flat on the way to church and they made the whole process so easy. They took my tire, patched it while I went out to lunch, and when I came back they quickly put the repaired tire back on my vehicle. Lis at the front desk was especially helpful and accommodating - friendly, efficient, and kind. Highly recommend this location if you need tire service or repairs!
• MM

  Mo

  Feb 5, 2026
  1.0
  To be honest, not sure what to say. Here is my recent experience with Mr: Tire. My car was showing low pressure in one tire. I took my car to Mr. Tire to get it checked to see if the tire needs any repair. After an hour, the front desk told me that the tire is fixed and there is no cost which was very nice of them. However, after few minutes leaving Mr. Tire, the dashboard showed the same tire had low pressure. So I came home and took my car back to Mr. Tire next morning and they told me that the patch didn't fix the problem and I needed to replace the tire which cost me few hundred dollars. In my opinion, the problem should have been fixed in the first trip so I wouldn't have to spend that much money. I wasn't satisfied with their reasoning why the tire wasn't fixed in first trip to the shop.

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