Jiffy Lube

4.5
749 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationWindshield Repair
Jiffy Lube offers fast, quality oil changes performed by trained technicians in BILLINGS. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube
752 Henesta Rd., Billings, MT
59102, United States

Hours

Reviews

4.5
749 reviews
5 stars
580
4 stars
78
3 stars
26
2 stars
20
1 star
45

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers praised the quick service, often completing oil changes in under 30 minutes.

Customer Service

Feedback was mixed; while some employees were described as friendly and professional, others were noted for being rude or unhelpful.

Quality of Work

Several reviews highlighted issues with the quality of service, including incomplete tasks and damage to vehicles.

Pricing Concerns

Customers expressed dissatisfaction with pricing, feeling it was high and not always communicated clearly before service.

Cleanliness

The cleanliness of the facility received mixed reviews, with some customers noting dirty bathrooms and waiting areas.
  • BB
    BadPojo
    4 days ago
    1.0
    Customer presentation means a lot to these people apparently. I came in my PJs and they seemed like they couldn't care less about having my business. A gentleman dressed sharp for work who sat next to me was treated a lot better- they actually asked how his day was and called him sir. I don't need to be treated like royalty but a response to my questions or concerns beyond a 'shrug' would generally be appreciated, instead of mumbling through my order grimly. They even left my old oil-change stickers crumpled on the drivers seat like they couldn't even be bothered to throw them away. Don't go here unless you're dressed well, or you are in for a painful experience.
  • WW
    Wayne Wilkinson
    Oct 29, 2025
    5.0
    Fast, Professional, and a smooth flawless customer experience.
  • TD
    Tiffany Degner
    Oct 29, 2025
    1.0
    I went in for an oil change and asked them to check the antifreeze level and to make sure it was at the level it needed to be since my heater was acting up and when the level is low it does that. They upsold me on rear and front differental servicing. I didn't feel like doing it myself so i agreed. I again asked while paying if my coolant was low like id thought and was assured it was fine. I just checked this morning and that tank was completely empty. No fluid under my car so no leak. I thankfully had some at home but I'm severely disappointed in this company and this could have been very bad for my vehicle. I'd recommend you not visit this establishment
  • CS
    Chris Seitz
    Oct 28, 2025
    1.0
    Be aware that the only thing that the full lube seems to be is an oil change "maybe". So for the price that is charged and nothing else checked or lubed seems ridiculous.
  • TB
    Tessa Burman
    Oct 26, 2025
    5.0
    Cheri L and her team made the whole visit easy and fast! Cherie was great from start to finish. We will be back. Great location and good team!

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service