Service Quality
Customers praised the friendly and helpful staff, particularly highlighting individual employees like Tony and Shanese for their excellent customer service.
Equipment Issues
Multiple reviews noted that various equipment, including vacuums and wash arms, were frequently broken or not functioning properly, leading to dissatisfaction with the wash quality.
Membership Concerns
Several customers reported issues with being signed up for monthly memberships without their consent, leading to unexpected charges and frustration.
Wash Quality
Feedback indicated that the car wash often did not clean vehicles thoroughly, with complaints about soap residue and inadequate drying.
Pricing Perception
While some customers found the pricing reasonable, others felt it was overpriced given the quality of service and equipment functionality.